Our client is seeking a Guest Services Director to direct and administer all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Provide assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager.

Education / Experience :

Bachelor's degree in Business or Hospitality Management

5+ years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred

Associate's degree with at least 3 years of Front Office management experience is required.

Specific brand experience / OnQ (PMS - property management) Certification (as defined by property) 500+ room experience and / or previous director level experience preferred.

Certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.

Responsibilities :

Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in / check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation

Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward

Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly

Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Implements and monitors all corporate marketing programs

Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events

Runs and completes daily reports analyze data and make decisions based on data

Resolves guest issues and concerns to guest satisfaction

Recruits interviews and trains associates

Participates in the Property Manager on Duty program.

Completes tasks or projects as assigned or as required.

About the Job :

Pay $17 - $20.50 / hour , plus tips, flexible work, and love working with kids? Destination Sitters is seeking babysitters for hotels, weddings, and events.

Destination Sitters, LLC is a national hotel and event babysitting company that is trusted and used by the finest hotels, convention centers, and wedding / event planners around the country.

We also provide group childcare at a variety of events, weddings, corporate meetings, and so on, including for the NFL, the Los Angeles Chargers, the Cystinosis Foundation, American Express, Edward Jones, and more.

Our mission is : We don't sit; we play.

Minimum Qualifications :

• 3+ years of babysitting experience.
• CPR and first aid certified or willing to get certified.
• Eligible to work in the US.
• Professional appearance.

Preferred Qualities :

• Loves kids.
• Dependable.
• Responsible.
• Punctual.
• Daytime availability.

Next Steps :

• Visit our website www.destinationsitters.com / and click on Become A Sitter to complete your application.

Main duties and responsibilities may vary depending on the area and the job.

Essential responsibilities include the following :

Cleaning and Disinfecting Surfaces and Areas

After each guest vacates a room, all surfaces and areas must be properly cleaned and disinfected. This includes objects such as toilets, countertops, bathtubs, showers, and eating surfaces.

Housekeeper must be knowledgeable in the proper use and safety of cleaning products.

Dusting and Polishing

Furniture and other woodwork in each room must be dusted regularly. Additionally, applying furniture polish to certain items may be required.

Light fixtures and ceiling fans also must be dusted.

Sweeping, Vacuuming, and Mopping

Depending on the floor surface, sweeping, vacuuming, or mopping may be needed. At times, carpets may need to be shampooed.

Organizing and Stocking

Hotels provide various items to their guests for convenience, such as soap, shampoo, conditioner, lotion, coffee and tea supplies, and stationery.

Housekeepers must know which items should be in each room and restock them as needed.

Changing Linens and Towels

Housekeepers must remove soiled linens and towels from the room, replacing them with clean items. This requires putting clean sheets on all beds in the room and replacing bathroom towels with a sufficient type and quantity.

Waste Removal

Removing waste from wastebaskets and ashtrays and disposing of it properly. Transport garbage containers from kitchen and work areas to dumpster;

empty and clean according standards. If the waste is hazardous, requires following Occupational Health and Safety rules and regulations for disposal.

Adhere to recycling regulations.

Maintain Cleanliness of all Dining Utensils

Responsible for making sure all plates, glasses, bowls and silverware are perfectly cleaned between uses by using an industrial dishwasher and then hand polishing to remove leftover smudges.

Stock kitchen lines with designated cleaned wares, utensils and equipment. Clean spills in kitchen and work area immediately.

Clean and sanitize pots, pans, utensils and other kitchen equipment.

Maintain Cleanliness of Kitchen and Storage Areas

Make sure the kitchen and storage areas are kept clean at all times. This includes cleaning industrial kitchen appliances, such as stoves, grills, freezers and ovens etc.

Organize and restock work areas for the next shift as specified in departmental standards. The kitchen must meet health and safety standards at all times.

Assist With Food Storage, Rotation and Preparation

Responsible for food preparation. This includes things like preparing fresh salads, grilling, garnishing dishes and adding fresh salt or pepper according to customer taste.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential :

Ability to communicate in English with guests, co-workers and management to their understanding

• Ability to count
• Ability to read and write legibly
• Ability to work cohesively with co-workers as part of a team
• Ability to communicate in a second language, preferably Spanish
• Familiar with proper sanitation regulation Knowledge of proper chemical handling

Education : A high school education or its equivalent preferred.

Experience : Previous experience within the hospitality industry preferred.

Basic Expectations : Have a high degree of self-motivation and the ability to work independently. Ability to work under pressure in a demanding environment.

Bright and organized, detail oriented, confident and efficient person with great people skills and a can-do attitude.

Reasoning Ability : Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision.

Physical Aspects of Position include but are not limited to the following :

• Constant standing and walking throughout
• Frequent lifting and carrying up to 25 -6 0 lbs.
• Frequent kneeling, pushing, pulling, lifting
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
• Occasional ascending or descending ladders, stairs and ramps
• Requires to reach with hands and arms and often stop, kneel, crouch or crawl.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

This is a full-time position, and as such, hours and days to work WILL fluctuate up to and including weekends and holidays.

Front Desk - GSR - Day shift, Night Audit. Possibly weekend day shift.

Responsibilities :

• Registers hotel guests by acknowledging and welcoming guests entering the hotel, retrieving credit card information.
• Promptly enter guest information into a database.
• Provide guests with the hotel room information and hotel keys following established procedures.
• Keeping office and surrounding area clean.

Bilingual candidates preferred.

In the 6A-2P shift working with the housekeeping staff and be part of guest-check out.

JOB SUMMARY

Responsible for executing sales strategies and closing large group opportunities and for the team executing Group opportunity management (e.

g., Full Service and Select Service / Extended Stay, 10-300 peak room nights) and catering business for properties within the parameters handled by the group sales team within a market.

Monitors the effectiveness, quality, and productivity of the Group Sales team and sets the goals and direction of the group opportunity management team.

Partners closely with the Area Director, Sales, through a dotted line reporting relationship, to manage successful execution of the sales strategy by focusing on transactional excellence for customer accounts served in the market.

Partners with Area Sales leaders and properties to execute sales strategies and close group and catering business. Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.

CANDIDATE PROFILE Education and Experience Required :

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;

2 years experience in the sales and marketing or related professional area. OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; experience in the sales and marketing or related professional area. Preferred :
• 4 year college degree.
• 2 years of experience selling group business experience, either at a property or in a sales office.
• Previous experience leading teams
• Group sales opportunity management experience, either at a property or in a sales office.
• Experience managing operations in a call center environment, preferably specific to group and catering business in the hospitality industry.
• Experience working with properties, regional leaders, and revenue management to develop and execute selling and pricing strategies.

CORE WORK ACTIVITIES Managing Sales Activities

• Responsible for the team executing Group opportunity management (e.g., Full Service and Select Service / Extended Stay, 10-300 peak room nights) for hotels within a market.
• Partners with Area Sales leaders and properties to execute sales strategies and close group and catering business within the parameters handled by the Group Sales team within the Sales Office.
• Monitors the effectiveness, quality, and productivity of the team and sets the goals and direction of the Group opportunity management team.
• Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
• Develops strategies and manages the execution of activities to drive financial results, guest satisfaction, human capital index, and market share.
• Interprets market data to define, adjust, and execute group sales strategies.
• Verifies the transfer of accurate, complete, and timely information to Sales and Event Management resources.
• Understands and uses property satisfaction surveys to analyze opportunities for improved customer service.
• Identifies and implements improvements to drive continuous improvement in Event Satisfaction scores.
• Serves as an authority on sales processes and sales contracts.
• Implements process improvements and best practices.
• Works with Revenue Management to establish proper pricing, appropriate transient and group mix, and implementation of sales strategy.
• Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.
• Provides critical input to market leaders for development of property and overall market sales strategy.
• Performs other duties, as assigned, to meet business needs. Building Successful Relationships
• Creates, maintains, and expands senior level relationships with key customer decision makers and influencers within the market.
• Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
• Drives customer loyalty through excellent customer service throughout the sales process.
• Provides the effective resolution of guest issues that arise as a result of the sales process and brings issues to the attention of property leadership team as appropriate.
• Identifies and addresses Customer and Guest Satisfaction issues to improve results, create customer loyalty, and increase market share.
• Partners closely with the Area leadership and the properties to successfully execute the sales strategy by focusing on sales excellence on customer accounts served in the market. Leadership
• Provides business leadership and promotes accountability to drive superior business results for Group sales; including successful execution of Group Sales strategies and business processes.
• Verifies that Group team members create clear expectations for customers and properties throughout the sales process.
• Partners with the Area leadership and the hotels to manage successful execution of the sales strategy by focusing on transactional excellence on customer accounts served in the market.
• Directs the day- to- day operations of the Group Sales team and verifies that the team achieves and / or exceeds targeted revenue and booking objectives.
• Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
• Verifies that Group team members establish clear expectations for customers and properties throughout the sales process.
• Creates individual performance objectives for team members based on the group’s goals and tracks progress regularly against these objectives.
• Manages the Group’s performance (e.g., revenue, operational excellence, customer satisfaction) and manages the Group’s operating budget.
• Partners with Human Resources to attract, develop, and retain the right people in order to support the strategic priorities of the Group Sales team, and anticipate future talent needs based on business growth plans.
• Maintains effective structures, processes, and jobs, and adheres to performance management systems.
• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues, and holds staff accountable for successful results.
• Champions leadership development and workforce planning priorities by assessing, selecting, retaining, and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future;

continues to upgrade the Sales and Marketing talent; works with Human Resources (HR) to anticipate future talent needs based on business growth plans

• Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
• Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
• Coaches and develops the Group team’s sales skills.
• Monitors the effectiveness, quality, and productivity of the Group team and sets the goals and direction of the Group team.
• Transfers functional knowledge and develops the sales and marketing acumen of Sales Office associates. California Applicants Only : The salary range for this position is $93,713.

00 to $204,107.00 annually. Colorado Applicants Only : The salary range for this position is $93,713.00 to $185,551.00annually.

New York City & Westchester County, NY Applicants Only : The salary range for this position is $113,393.00 to $204,107.00 annually.

Washington Applicants Only : The salary range for this position is $93,713.00 to $204,107.00 annually. In addition to the annual salary, the position will be eligible to receive a quarterly bonus.

Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.