Job Overview

Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property.

Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.

Responsibilities

Executive Committee

Lead the Executive Committee utilizing a participative style : be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.

Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.

Operating Budget

Development of annual operating budget which will serve as an operating plan and define required levels of achievement.

Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.

Departmental Objectives

Set written priorities and key objectives for each department head quarterly including action plan and completion date.

Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.

Forecasting

Monthly forecasting of operating staff and cost expenditures.

Business planning in line with forecasted sales and costs including guidance to department heads.

P & L Statement Critique

Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.

Review and approve all expenses in "other expense" categories in all departments.

Regularly review all major expenses to assure that monies are wisely expended.

Staff Relations

Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.

Communicate, counsel and assist in staff development.

Be visible and available to all hourly personnel in accordance with the Company's open door policy.

Attend monthly department employee meetings whenever possible.

Staff Evaluation

Conduct performance appraisal and personal development plans for management staff.

Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.

Staff Hiring

Assure level of experience, knowledge and ability to meet job requirements of all hotel management.

Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property / assets.

Wage and Salary Administration

Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.

Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.

Pricing

Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.

Assure recommendation and implementation of price increases on a timely basis.

Inspection

Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.

Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.

Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.

Property Maintenance

Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.

Marketing Plan

Development of annual sales and marketing plan.

Monitor implementation of marketing plan action steps.

Sales Management

Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.

Regularly review individual productivity taking corrective action and guiding as needed.

Evaluate market mix and take action in order to best position the hotel for increased business.

Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.

Food and Beverage Promotion

Monitor the success of F&B promotion programs. Take corrective actions as required.

Monitor sales levels in order to take steps to reverse negative sales trends.

Credit

Maintain credit policies at Front Office, Sales and Catering.

Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.

Front Office Management

Regular review of Front Office results in order to maximize room revenue.

Identify problem areas and initiate solutions.

Community Relations

Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.

Policies and Procedures

Assure that all Company policies and procedures are fully implemented throughout the hotel.

Qualifications

Education / Formal Training

A four-year college degree or equivalent education / experience

Experience

Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility.

Knowledge / Skills

Requires advanced knowledge of the hospitality and business management fields.

Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and / or corporate clients.

Must have excellent speech and written skills in order to communicate with managers, guests and employees.

Must have excellent literacy skills necessary for reports, policies and procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have vision ability in order to visually inspect hotel.

Must have mobility to walk through the front and the back of the hotel.

Climbing approximately 20-30 steps 10% of the week.

Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment

Benefits

Eligible to participate in Sage bonus plan

Unlimited paid time off

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave for up to a period of 12 weeks

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID : 2023-18783

Position Type : Regular Full-Time

Property : Hotel Per La

Outlet : Not Applicable

Category : General Manager

Min : USD $190,000.00 / Yr.

Max : USD $220,000.00 / Yr.

Address : 649 S Olive St

City : Los Angeles

State : California

EOE Protected Veterans / Disability

Please review the page for more details regarding your rights and obligations as a job candidate.

USC Auxiliary Services , one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.

Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike.

Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space.

Owned and operated by the University of Southern California, and the site of a recent multi-million-dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC.

Additional renovations, which include the restaurants and kitchens, are in the planning stage.

We are seeking a Hotel Housekeeper to join our rapidly growing team at the USC Hotel.

The Opportunity :

At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment that they walk in our doors.

This begins with you! As a Housekeeper, you will ensure we are welcoming our visitors in a warm, clean, and friendly environment.

Our guests will rely on your knowledge of the hotel and its procedures, and we are confident that you will provide them the best USC experience.

The Accountabilities :

Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards.

Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and self-inspecting program.

Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor.

Shampoo carpets, strip and wax floors throughout the hotel.

Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor.

Provide customer service to faculty, staff, students, and guests. Respond to requests from guests, supervisors or management in a timely and efficient manner.

Maintain friendly, helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.

in a timely and efficient manner.

Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment.

Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels.

Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed.

Receives soiled linens by bag, cart, or chute from the floors. Sorts all articles by kind, color, and degree of soil. Inspects all laundry and linens and records all damaged or stained items.

Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.

Fold clean linens and store as appropriate. Operate linen feeder, sheet folder, towel folder and table linen ironer machines.

Maintain security of equipment, keys, and supplies issued each day.

Assist in daily linen counts for monthly inventories.

Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment.

Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations.

Perform other related duties as assigned or requested including on-site Laundry, projects, and additional support roles.

The University reserves the right to add or change duties at any time.

The Qualifiers :

Education : High School Diploma not required.

Experience : 2 years. Combined education / experience as substitute for minimum experience.

Field of Expertise : Some knowledge of housekeeping trade. Knowledge of all cleaning standards and methods, materials, and equipment.

Knowledge of and compliance with the operation of all mechanical cleaning equipment. Proven customer service experience.

Ability to effectively communicate in English. Ability to lift up to 30 lbs.

What We Prefer :

Education : High School or equivalent.

What We Prefer : High School Diploma

High School Diploma

Knowledge of standard cleaning chemicals

Ability to oversee student, temporary, and / or resource workers

Experience in fast-paced hotel environment

The Trojan Family Rewards :

We pride ourselves in creating theBEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families.

Restaurant Manager - Charming Boutique Hotel Los Angeles CASalary : $80000 - $85000

Beautiful, scenic property situated in a prime location along Southern California’s coastline is looking for an outgoing, service-minded Restaurant Manager to join the team.

This role will be the main person in charge of the restaurant on property, and will be responsible for managing the front of house team and leading by example on the floor.

Seeking someone who can immediately step in and hire, train, and lead a strong, cohesive team with a hands-on approach. The ideal candidate has a passion for interacting with guests, cultivating relationships, and a commitment to providing top-tier service.

A perfect opportunity for a proactive teambuilder with a vibrant personality! Hotel experience highly preferred.

Restaurant Manager Responsibilities :

• Oversee the FOH team and manage day-today restaurant operations
• Responsible for hiring, managing, training, orientations, and teamwork
• Ensuring the team has ample opportunities to learn and grow
• Maintains a strong floor presence when interacting with guests
• Cultivates and maintains relationships among guests and team members
• Provides top-tier customer service at all times
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
• Takes proactive approaches when dealing with guest concerns and leads by example
• Communicates areas that need attention to staff and follows up to verify understanding
• Develops specific goals and plans to prioritize, organize, and accomplish work
• Encourages and builds mutual trust, respect, and cooperation among team members

Restaurant Manager Qualifications :

• Minimum 1-2 years as a Restaurant Manager, Floor Manager, Floor Supervisor, Restaurant Supervisor, Service Manager, Dining Room Manager, FOH Manager or comparable hospitality management role
• Hotel experience highly preferred
• Needs to be able to train, manage and schedule, staff accordingly
• Familiarity with Room Service is a plus
• Passion for food and beverage
• Passion for service and interacting with guests
• High attention to detail and process oriented
• Excellent communication skills, both verbal and written
• Strong interpersonal, leadership, coaching, and conflict resolution skills
• Ability to prioritize and manage time effectively
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to guests and support to staff members
• Exceptional standards for cleanliness, health, and safety
• Flexible schedule, including weekends, and on holidays

Compensation package :

• Base Salary in the $80-85k range
• Medical, Dental, and Vision Benefits
• PTO plan
• 125k program
• Cell phone provided
• Dry Cleaning
• Free Parking

Position Overview

The Hotel Controller will work closely with the Area Director of Finance and Director of Finance Hotel Bel-Air, entrusted with the company’s financial health.

This leader will combine operational and strategic roles, manage all accounting and financial control functions, and partner with the Area Director of Finance to ensure timely and accurate financial reporting and establish a strong internal control environment.

This leader must be focused on continual improvement and be able to effectively manage, lead, and inspire a diverse accounting / finance team.

The position requires a versatile and talented leader to meet a continually changing set of circumstances. Though skillfully trained and ensures the financial health of The Beverly Hills Hotel and Hotel Bel-Air, this leader never loses sight of the ultimate reasonability, to create lifelong memories for our guests which translates to strong financial performance.

What you'll get

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, here are just some of the great benefits you will receive :

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels stay twice a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, compensation will range between $125,000-$135,000 annually.

What you'll do

A day in the life of the Hotel Controller it demands high levels of energy in order to keep up and consistency even though the days are never alike.

Listing all of the tasks that the Hotel Controller accomplishes would be lengthy but the list below is essential to know.

• Partner with the Area Director of Finance and hotel management to align operational needs with financial requirements
• Ensure that all financial reporting is accurate and complete as required by senior corporate office and owners (to DSL and DGL)
• Instill and ensure a strong internal control environment that protects the assets and resources of our organization. Provide all stakeholders timely and accurate financial statements.
• Partner with the leadership team peers to act on and exceed total balanced scorecard initiatives (guests, employees, financial, owners).
• Lead, review and advise on capital purchases and development projects
• Actively manage the cash flow of the business to ensure that we can fulfill all obligations
• Partner with the Finance leadership to ensure that the hotels have appropriate level of insurance coverage, ensure that contracts are renewed on time and permits are obtained to ensure that our business is protected and compliant.
• Stay informed about government subsidy programs to ensure that we maximize any potential subsidies and government reporting requirements
• Manage and support the finance division employees. Review and implement opportunities for improved efficiencies and / or internal controls
• Partner with the Area Director of Finance and hotel operations to ensure that they continually perform to expectations, managing payroll cost and expense with a focus on guest centric initiatives and guest satisfaction
• Work with the Finance Leadership of both properties and hotel operations on the development of the Annual Business Plan, Financial and Capital Budgets
• Monthly P&L and Financial Statement Review and Submission. Monthly Balance Sheet Reconciliation and Review with ADOF and DOF HBA
• Annual audits including financial audit, 401K audit and any others that may arise
• Monthly reconciliation of the capital purchases, approved projects in progress, and future planning for projects to come
• Lead monthly medical review meeting with DSL and own the communication and sharing of the reports
• Monthly review, reconciliation and forecasting of the cash needs of the business
• Provide DGL information on annual basis needed to complete income taxes for Sajahtera, Inc.
• Reporting to United States Census Bureau and Bureau of Economic Analysis
• Quarterly review meeting with 401K advisor to ensure our portfolio is in line to market growth rates
• File monthly, quarterly and annual taxes. File annual labor reports for benefits plan

The items shared are essential. However, to ensure consistency, our Hotel Controller is provided with specifics on how we care for their department.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Directors of Finance do this with all they do.
• English is the primary language used in our hotel. Our Directors of Finance must feel comfortable communicating in this language
• Our Area Financial Controller should have working knowledge of the organization’s applicable financial practices and procedures, as well as a thorough understanding of state and federal rules and regulations
• Proficient with accounting software and standard office and accounting equipment.
• Attention to detail is critical for this role.
• Previous finance management experience in hospitality required
• We pride in nurturing an environment where Working Together is a must. The Senior Financial Controller is one of our biggest champions of this.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.

Position location

Job Location

Location

9641 Sunset Blvd 90210 Beverly Hills

Position Overview

The Hotel Controller will work closely with the Area Director of Finance and Director of Finance Hotel Bel-Air, entrusted with the company’s financial health.

This leader will combine operational and strategic roles, manage all accounting and financial control functions, and partner with the Area Director of Finance to ensure timely and accurate financial reporting and establish a strong internal control environment.

This leader must be focused on continual improvement and be able to effectively manage, lead, and inspire a diverse accounting / finance team.

The position requires a versatile and talented leader to meet a continually changing set of circumstances. Though skillfully trained and ensures the financial health of The Beverly Hills Hotel and Hotel Bel-Air, this leader never loses sight of the ultimate reasonability, to create lifelong memories for our guests which translates to strong financial performance.

What you'll get

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, here are just some of the great benefits you will receive :

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels stay twice a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, compensation will range between $125,000-$135,000 annually.

What you'll do

A day in the life of the Hotel Controller it demands high levels of energy in order to keep up and consistency even though the days are never alike.

Listing all of the tasks that the Hotel Controller accomplishes would be lengthy but the list below is essential to know.

• Partner with the Area Director of Finance and hotel management to align operational needs with financial requirements
• Ensure that all financial reporting is accurate and complete as required by senior corporate office and owners (to DSL and DGL)
• Instill and ensure a strong internal control environment that protects the assets and resources of our organization. Provide all stakeholders timely and accurate financial statements.
• Partner with the leadership team peers to act on and exceed total balanced scorecard initiatives (guests, employees, financial, owners).
• Lead, review and advise on capital purchases and development projects
• Actively manage the cash flow of the business to ensure that we can fulfill all obligations
• Partner with the Finance leadership to ensure that the hotels have appropriate level of insurance coverage, ensure that contracts are renewed on time and permits are obtained to ensure that our business is protected and compliant.
• Stay informed about government subsidy programs to ensure that we maximize any potential subsidies and government reporting requirements
• Manage and support the finance division employees. Review and implement opportunities for improved efficiencies and / or internal controls
• Partner with the Area Director of Finance and hotel operations to ensure that they continually perform to expectations, managing payroll cost and expense with a focus on guest centric initiatives and guest satisfaction
• Work with the Finance Leadership of both properties and hotel operations on the development of the Annual Business Plan, Financial and Capital Budgets
• Monthly P&L and Financial Statement Review and Submission. Monthly Balance Sheet Reconciliation and Review with ADOF and DOF HBA
• Annual audits including financial audit, 401K audit and any others that may arise
• Monthly reconciliation of the capital purchases, approved projects in progress, and future planning for projects to come
• Lead monthly medical review meeting with DSL and own the communication and sharing of the reports
• Monthly review, reconciliation and forecasting of the cash needs of the business
• Provide DGL information on annual basis needed to complete income taxes for Sajahtera, Inc.
• Reporting to United States Census Bureau and Bureau of Economic Analysis
• Quarterly review meeting with 401K advisor to ensure our portfolio is in line to market growth rates
• File monthly, quarterly and annual taxes. File annual labor reports for benefits plan

The items shared are essential. However, to ensure consistency, our Hotel Controller is provided with specifics on how we care for their department.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Directors of Finance do this with all they do.
• English is the primary language used in our hotel. Our Directors of Finance must feel comfortable communicating in this language
• Our Area Financial Controller should have working knowledge of the organization’s applicable financial practices and procedures, as well as a thorough understanding of state and federal rules and regulations
• Proficient with accounting software and standard office and accounting equipment.
• Attention to detail is critical for this role.
• Previous finance management experience in hospitality required
• We pride in nurturing an environment where Working Together is a must. The Senior Financial Controller is one of our biggest champions of this.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.