Job Summary

We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities.

As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports.

The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team / employee experiences.

The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Essential Functions :

Leads and manages hotel operations

Leads and manages hotel operations. Frequently serves as multi-department head for operations, front office, and property operations.

Reviews forecasts and balances scorecards. Directs hotel actions required to maximize profitability and increase service levels and team member satisfaction.

Oversees the Sales and Marketing activity and results. Leads and / or participates in sales and marketing strategy meetings.

Participates in the efforts to secure business, as needed.

• Leads executive committee / department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Facilitates hotel meetings (i.e. Executive committee; Staff Meeting; All Team Member Meetings, etc.)
• Reviews guest service scores on a weekly basis.
• Approves hotel department budgets, defining and directing changes, as required. Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
• Reviews forecasts. Directs hotel actions required to maximize profitability, increasing service levels and compliance with Hotel and Corporate policies and procedures as well as Brand Standards.

Management

• Provides input into the hiring, supervision, training, assessment, coaching, and discipline of department leaders and other key team members.
• Develops the skills and abilities of direct reports.
• Monitors high potential department heads and team member activity and ensures their growth within the company.

Corporate Communication and Owner Relations

• Communication with the corporate office regarding results and aligning strategic plans for the future development of the hotel.
• Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company-wide initiatives.

OTHER

Regular attendance in conformance with standards, which may be established by the corporate office from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Participates in and maintains active community relations
• Participates in corporate activities and meetings, as requested.
• Input and retrieve information from computer systems for file maintenance, correspondence and preparation of forecasts.

PHYSICAL REQUIREMENTS :

Frequency Key : Never-0 hours; Rare-up to 1 hour; Occasional- 1-3 hours; Frequent- 3-6 hours; Constant- 6-8 hours.

Physical Activity Frequency

Sitting Frequent

Walking Frequent

Climbing Stairs Occasional

Crouching / Bending / Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing / Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting / Carrying (20 lbs.) Occasional

Travel Occasional

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety :

None

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles) :

• Department Heads
• Administrative Assistant
• If applicable, Complex Area Director, Sales & Marketing

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to perform critical analysis.
• Ability to manage extensive amounts of information and provides constructive feedback / direction.
• Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.
• Excellent written skills sufficient to produce communications that properly reflect hotel's image.
• Excellent oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Ability to delegate managers and organizes projects and established priorities consistent with company objectives.
• Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead team of professionals.

Please review the page for more details regarding your rights and obligations as a job candidate.

USC Auxiliary Services , one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.

Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike.

Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space.

Owned and operated by the University of Southern California, and the site of a recent multi-million-dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC.

Additional renovations, which include the restaurants and kitchens, are in the planning stage.

We are seeking a Hotel Housekeeper to join our rapidly growing team at the USC Hotel.

The Opportunity :

At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment that they walk in our doors.

This begins with you! As a Housekeeper, you will ensure we are welcoming our visitors in a warm, clean, and friendly environment.

Our guests will rely on your knowledge of the hotel and its procedures, and we are confident that you will provide them the best USC experience.

The Accountabilities :

Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards.

Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and self-inspecting program.

Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor.

Shampoo carpets, strip and wax floors throughout the hotel.

Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor.

Provide customer service to faculty, staff, students, and guests. Respond to requests from guests, supervisors or management in a timely and efficient manner.

Maintain friendly, helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.

in a timely and efficient manner.

Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment.

Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels.

Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed.

Receives soiled linens by bag, cart, or chute from the floors. Sorts all articles by kind, color, and degree of soil. Inspects all laundry and linens and records all damaged or stained items.

Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.

Fold clean linens and store as appropriate. Operate linen feeder, sheet folder, towel folder and table linen ironer machines.

Maintain security of equipment, keys, and supplies issued each day.

Assist in daily linen counts for monthly inventories.

Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment.

Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations.

Perform other related duties as assigned or requested including on-site Laundry, projects, and additional support roles.

The University reserves the right to add or change duties at any time.

The Qualifiers :

Education : High School Diploma not required.

Experience : 2 years. Combined education / experience as substitute for minimum experience.

Field of Expertise : Some knowledge of housekeeping trade. Knowledge of all cleaning standards and methods, materials, and equipment.

Knowledge of and compliance with the operation of all mechanical cleaning equipment. Proven customer service experience.

Ability to effectively communicate in English. Ability to lift up to 30 lbs.

What We Prefer :

Education : High School or equivalent.

What We Prefer : High School Diploma

High School Diploma

Knowledge of standard cleaning chemicals

Ability to oversee student, temporary, and / or resource workers

Experience in fast-paced hotel environment

The Trojan Family Rewards :

We pride ourselves in creating theBEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families.

Restaurant Manager - Charming Boutique Hotel Los Angeles CASalary : $80000 - $85000

Beautiful, scenic property situated in a prime location along Southern California’s coastline is looking for an outgoing, service-minded Restaurant Manager to join the team.

This role will be the main person in charge of the restaurant on property, and will be responsible for managing the front of house team and leading by example on the floor.

Seeking someone who can immediately step in and hire, train, and lead a strong, cohesive team with a hands-on approach. The ideal candidate has a passion for interacting with guests, cultivating relationships, and a commitment to providing top-tier service.

A perfect opportunity for a proactive teambuilder with a vibrant personality! Hotel experience highly preferred.

Restaurant Manager Responsibilities :

• Oversee the FOH team and manage day-today restaurant operations
• Responsible for hiring, managing, training, orientations, and teamwork
• Ensuring the team has ample opportunities to learn and grow
• Maintains a strong floor presence when interacting with guests
• Cultivates and maintains relationships among guests and team members
• Provides top-tier customer service at all times
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
• Takes proactive approaches when dealing with guest concerns and leads by example
• Communicates areas that need attention to staff and follows up to verify understanding
• Develops specific goals and plans to prioritize, organize, and accomplish work
• Encourages and builds mutual trust, respect, and cooperation among team members

Restaurant Manager Qualifications :

• Minimum 1-2 years as a Restaurant Manager, Floor Manager, Floor Supervisor, Restaurant Supervisor, Service Manager, Dining Room Manager, FOH Manager or comparable hospitality management role
• Hotel experience highly preferred
• Needs to be able to train, manage and schedule, staff accordingly
• Familiarity with Room Service is a plus
• Passion for food and beverage
• Passion for service and interacting with guests
• High attention to detail and process oriented
• Excellent communication skills, both verbal and written
• Strong interpersonal, leadership, coaching, and conflict resolution skills
• Ability to prioritize and manage time effectively
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to guests and support to staff members
• Exceptional standards for cleanliness, health, and safety
• Flexible schedule, including weekends, and on holidays

Compensation package :

• Base Salary in the $80-85k range
• Medical, Dental, and Vision Benefits
• PTO plan
• 125k program
• Cell phone provided
• Dry Cleaning
• Free Parking

Position Overview

The Hotel Controller will work closely with the Area Director of Finance and Director of Finance Hotel Bel-Air, entrusted with the company’s financial health.

This leader will combine operational and strategic roles, manage all accounting and financial control functions, and partner with the Area Director of Finance to ensure timely and accurate financial reporting and establish a strong internal control environment.

This leader must be focused on continual improvement and be able to effectively manage, lead, and inspire a diverse accounting / finance team.

The position requires a versatile and talented leader to meet a continually changing set of circumstances. Though skillfully trained and ensures the financial health of The Beverly Hills Hotel and Hotel Bel-Air, this leader never loses sight of the ultimate reasonability, to create lifelong memories for our guests which translates to strong financial performance.

What you'll get

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, here are just some of the great benefits you will receive :

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels stay twice a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, compensation will range between $125,000-$135,000 annually.

What you'll do

A day in the life of the Hotel Controller it demands high levels of energy in order to keep up and consistency even though the days are never alike.

Listing all of the tasks that the Hotel Controller accomplishes would be lengthy but the list below is essential to know.

• Partner with the Area Director of Finance and hotel management to align operational needs with financial requirements
• Ensure that all financial reporting is accurate and complete as required by senior corporate office and owners (to DSL and DGL)
• Instill and ensure a strong internal control environment that protects the assets and resources of our organization. Provide all stakeholders timely and accurate financial statements.
• Partner with the leadership team peers to act on and exceed total balanced scorecard initiatives (guests, employees, financial, owners).
• Lead, review and advise on capital purchases and development projects
• Actively manage the cash flow of the business to ensure that we can fulfill all obligations
• Partner with the Finance leadership to ensure that the hotels have appropriate level of insurance coverage, ensure that contracts are renewed on time and permits are obtained to ensure that our business is protected and compliant.
• Stay informed about government subsidy programs to ensure that we maximize any potential subsidies and government reporting requirements
• Manage and support the finance division employees. Review and implement opportunities for improved efficiencies and / or internal controls
• Partner with the Area Director of Finance and hotel operations to ensure that they continually perform to expectations, managing payroll cost and expense with a focus on guest centric initiatives and guest satisfaction
• Work with the Finance Leadership of both properties and hotel operations on the development of the Annual Business Plan, Financial and Capital Budgets
• Monthly P&L and Financial Statement Review and Submission. Monthly Balance Sheet Reconciliation and Review with ADOF and DOF HBA
• Annual audits including financial audit, 401K audit and any others that may arise
• Monthly reconciliation of the capital purchases, approved projects in progress, and future planning for projects to come
• Lead monthly medical review meeting with DSL and own the communication and sharing of the reports
• Monthly review, reconciliation and forecasting of the cash needs of the business
• Provide DGL information on annual basis needed to complete income taxes for Sajahtera, Inc.
• Reporting to United States Census Bureau and Bureau of Economic Analysis
• Quarterly review meeting with 401K advisor to ensure our portfolio is in line to market growth rates
• File monthly, quarterly and annual taxes. File annual labor reports for benefits plan

The items shared are essential. However, to ensure consistency, our Hotel Controller is provided with specifics on how we care for their department.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Directors of Finance do this with all they do.
• English is the primary language used in our hotel. Our Directors of Finance must feel comfortable communicating in this language
• Our Area Financial Controller should have working knowledge of the organization’s applicable financial practices and procedures, as well as a thorough understanding of state and federal rules and regulations
• Proficient with accounting software and standard office and accounting equipment.
• Attention to detail is critical for this role.
• Previous finance management experience in hospitality required
• We pride in nurturing an environment where Working Together is a must. The Senior Financial Controller is one of our biggest champions of this.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.

Position location

Job Location

Location

9641 Sunset Blvd 90210 Beverly Hills

Position Overview

The Hotel Controller will work closely with the Area Director of Finance and Director of Finance Hotel Bel-Air, entrusted with the company’s financial health.

This leader will combine operational and strategic roles, manage all accounting and financial control functions, and partner with the Area Director of Finance to ensure timely and accurate financial reporting and establish a strong internal control environment.

This leader must be focused on continual improvement and be able to effectively manage, lead, and inspire a diverse accounting / finance team.

The position requires a versatile and talented leader to meet a continually changing set of circumstances. Though skillfully trained and ensures the financial health of The Beverly Hills Hotel and Hotel Bel-Air, this leader never loses sight of the ultimate reasonability, to create lifelong memories for our guests which translates to strong financial performance.

What you'll get

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, here are just some of the great benefits you will receive :

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels stay twice a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme

As Hotel Controller at The Beverly Hills Hotel and Hotel Bel-Air, compensation will range between $125,000-$135,000 annually.

What you'll do

A day in the life of the Hotel Controller it demands high levels of energy in order to keep up and consistency even though the days are never alike.

Listing all of the tasks that the Hotel Controller accomplishes would be lengthy but the list below is essential to know.

• Partner with the Area Director of Finance and hotel management to align operational needs with financial requirements
• Ensure that all financial reporting is accurate and complete as required by senior corporate office and owners (to DSL and DGL)
• Instill and ensure a strong internal control environment that protects the assets and resources of our organization. Provide all stakeholders timely and accurate financial statements.
• Partner with the leadership team peers to act on and exceed total balanced scorecard initiatives (guests, employees, financial, owners).
• Lead, review and advise on capital purchases and development projects
• Actively manage the cash flow of the business to ensure that we can fulfill all obligations
• Partner with the Finance leadership to ensure that the hotels have appropriate level of insurance coverage, ensure that contracts are renewed on time and permits are obtained to ensure that our business is protected and compliant.
• Stay informed about government subsidy programs to ensure that we maximize any potential subsidies and government reporting requirements
• Manage and support the finance division employees. Review and implement opportunities for improved efficiencies and / or internal controls
• Partner with the Area Director of Finance and hotel operations to ensure that they continually perform to expectations, managing payroll cost and expense with a focus on guest centric initiatives and guest satisfaction
• Work with the Finance Leadership of both properties and hotel operations on the development of the Annual Business Plan, Financial and Capital Budgets
• Monthly P&L and Financial Statement Review and Submission. Monthly Balance Sheet Reconciliation and Review with ADOF and DOF HBA
• Annual audits including financial audit, 401K audit and any others that may arise
• Monthly reconciliation of the capital purchases, approved projects in progress, and future planning for projects to come
• Lead monthly medical review meeting with DSL and own the communication and sharing of the reports
• Monthly review, reconciliation and forecasting of the cash needs of the business
• Provide DGL information on annual basis needed to complete income taxes for Sajahtera, Inc.
• Reporting to United States Census Bureau and Bureau of Economic Analysis
• Quarterly review meeting with 401K advisor to ensure our portfolio is in line to market growth rates
• File monthly, quarterly and annual taxes. File annual labor reports for benefits plan

The items shared are essential. However, to ensure consistency, our Hotel Controller is provided with specifics on how we care for their department.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Directors of Finance do this with all they do.
• English is the primary language used in our hotel. Our Directors of Finance must feel comfortable communicating in this language
• Our Area Financial Controller should have working knowledge of the organization’s applicable financial practices and procedures, as well as a thorough understanding of state and federal rules and regulations
• Proficient with accounting software and standard office and accounting equipment.
• Attention to detail is critical for this role.
• Previous finance management experience in hospitality required
• We pride in nurturing an environment where Working Together is a must. The Senior Financial Controller is one of our biggest champions of this.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.