Hotel Management Jobs (3)

Benefits / Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.

Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately.

The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations.

Your goal is to provide guests with an exceptional customer service experience.

Responsibilities :

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications :

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Job Summary

We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities.

As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports.

The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team / employee experiences.

The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Essential Functions :

Leads and manages hotel operations

Leads and manages hotel operations. Frequently serves as multi-department head for operations, front office, and property operations.

Reviews forecasts and balances scorecards. Directs hotel actions required to maximize profitability and increase service levels and team member satisfaction.

Oversees the Sales and Marketing activity and results. Leads and / or participates in sales and marketing strategy meetings.

Participates in the efforts to secure business, as needed.

• Leads executive committee / department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Facilitates hotel meetings (i.e. Executive committee; Staff Meeting; All Team Member Meetings, etc.)
• Reviews guest service scores on a weekly basis.
• Approves hotel department budgets, defining and directing changes, as required. Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
• Reviews forecasts. Directs hotel actions required to maximize profitability, increasing service levels and compliance with Hotel and Corporate policies and procedures as well as Brand Standards.

Management

• Provides input into the hiring, supervision, training, assessment, coaching, and discipline of department leaders and other key team members.
• Develops the skills and abilities of direct reports.
• Monitors high potential department heads and team member activity and ensures their growth within the company.

Corporate Communication and Owner Relations

• Communication with the corporate office regarding results and aligning strategic plans for the future development of the hotel.
• Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company-wide initiatives.

OTHER

Regular attendance in conformance with standards, which may be established by the corporate office from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Participates in and maintains active community relations
• Participates in corporate activities and meetings, as requested.
• Input and retrieve information from computer systems for file maintenance, correspondence and preparation of forecasts.

PHYSICAL REQUIREMENTS :

Frequency Key : Never-0 hours; Rare-up to 1 hour; Occasional- 1-3 hours; Frequent- 3-6 hours; Constant- 6-8 hours.

Physical Activity Frequency

Sitting Frequent

Walking Frequent

Climbing Stairs Occasional

Crouching / Bending / Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing / Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting / Carrying (20 lbs.) Occasional

Travel Occasional

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety :

None

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles) :

• Department Heads
• Administrative Assistant
• If applicable, Complex Area Director, Sales & Marketing

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to perform critical analysis.
• Ability to manage extensive amounts of information and provides constructive feedback / direction.
• Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.
• Excellent written skills sufficient to produce communications that properly reflect hotel's image.
• Excellent oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Ability to delegate managers and organizes projects and established priorities consistent with company objectives.
• Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead team of professionals.

Benefits / Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment
• Ongoing training

Job Summary

We are looking for a professional Housekeeping Supervisor to join our team. You will be responsible for motivating a team of housekeeping professionals and creating an environment for them to perform at their best.

Focusing on training and quality control is critical. Managing workflow and labor resources is a daily challenge. Hiring, staff training, and making schedules are primary duties.

Responsibilities :

• Creating and updating housekeeping schedules daily
• Hiring and training all housekeeping staff
• Ensuring company cleaning standards are consistently met
• Assisting as needed in cleaning according to company standards
• Assisting with deep cleanings, as necessary
• Organizing and maintaining the stock of supplies and laundry
• Reporting maintenance issues to the maintenance department and / or management

Qualifications :

• Prior experience as a Housekeeping Supervisor or in a similar position is preferred
• Prior experience providing cleaning and / or maintenance services for companies or organizations is preferred
• Comfortable using industrial cleaning equipment and products
• Excellent management and organizational skills
• Computer proficiency with the ability to create schedules
• Stamina to handle the physical demands of the job
• Capable of light lifting and standing for long periods