Description

Hotel June is seeking a Host for our two signature outlets and bars. Inspired by the soul and spirit of California, Scenic Route and Caravan Swim Club offer vibrant food and drink for hotel guests and the local community, drawing inspiration along the coast from Baja, MX to Santa Barbara, CA .

This ideally located 250-room re-imagined Hotel on the Westside with two restaurants, creative event venues, and a spectacular pool deck is the flagship of a new thoughtful, accessible, lifestyle brand from Proper Hotels.

The Host will provide excellent customer service by creating a personable and memorable experience for guests. The Host could be stationed at either the pool during our day-time pool service or inside our outlets depending on schedule.

OPEN AVAILABILITY A MUST, ESPECIALLY WEDNESDAY AND SUNDAY.

Benefits and Perks

Health insurance including medical, dental and vision, free parking, free meal on shift, paid vacation time, paid sick time, 401k, pension, discounts at other Proper properties, dining discounts, referral bonuses, overtime opportunities, uniform provided and dry cleaned, working in a safe outdoor dining outlet, room for growth within a growing company.

Job Overview

• Utilize the Reservation System to monitor and make reservations
• Assist in handling reservations and floor charts
• Assist Managers with pacing the flow of the guest experience
• Assist dining room team in tracking and recording guest preferences
• Support servers in satisfying guest needs by taking direction and assisting as needed
• Assist guests with elevator access
• Assist with venue cleanliness, set-up, and take-down
• Regularly rotate through space to check in guest experience
• Confirm guest reservations by phone and / or email
• Assist with guest parking validations
• Speak eloquently about the hotel, restaurant and menu
• Understand the different menu items
• Prioritize guests’ needs above service team member convenience
• Gain insights to a guests’ dining preferences through verbal and nonverbal cues
• Be respectful and courteous to all guests and associates
• Maintain the ambiance and service standards of the hotel at all times, while on property
• Prepare room for dining by preparing tables and setting decorations, candles, napkins, service plates, polishing glassware and polishing utensils
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
• Assist with food and drink delivery when called upon
• Respond to additional guest requirements by inquiring of needs, observing dining process
• Conclude dining experience by acknowledging choice of restaurant, inviting patrons to return

Skills / Knowledge Required

• Display a desire to exceed expectations with every interaction
• Able to work under pressure
• Dependable and detail-oriented
• Excellent organizational skills
• Work flexible schedules and willing and able to work shift duties that may include evenings, nights, weekends and holidays
• Collaborate with Colleagues cross-departmentally
• Perform job functions with attention to detail, speed and accuracy
• Work cohesively with Colleagues as part of a team

Company Overview :

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality.

Our philosophy is simple : There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.

The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal / state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Hotel Figueroa’s reputation as a magnet for progressive thinkers first put it on the map nearly a century ago and now, Chef AJ McCloud and Chef Jan Claudio’s culinary artistry keeps visitors and locals coming back in droves.

Our restaurants provide an intimate retreat from the bustle of Downtown Los Angeles. Our chefs use the best locally sourced ingredients to create uniquely flavorful, ingredient-forward menus making Hotel Figueroa a sought-after destination for serious foodies.

The atmosphere lends homage to the coastal lifestyle where art meets fashion amidst a serene backdrop. Our farm-to-glass cocktails enhance the dining experience and are conversation-starters themselves.

Food and beverage will be accompanied by ongoing programming including eclectic poolside vibes with live musicians and performance art in an electric scene that keeps L.

A.'s best and brightest buzzing into the wee hours.An intimate retreat from the bustle of Downtown Los Angeles, La Casita at Hotel Figueroa lends homage to the coastal lifestyle where art meets fashion amidst a serene backdrop.

A Spanish Mediterranean two-story villa and lounge, La Casita is a quintessential haven featuring a coastal inspired menu by Chef AJ McCloud with ingredient-forward, organic fare and a world-class cocktail program replete with an expansive agave program.

Food and beverage is accompanied by ongoing programming including eclectic poolside vibes with live musicians and performance art, as well as a series of daytime and nighttime events for hotel guests and Angelenos to enjoy poolside.

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality.

We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

The Host position is the first impression our guests receive of our brand and are the beginning of providing exceptional guest experiences.

The host is the designated point person for seating each section appropriately, managing reservations, and setting appropriate expectations of the guest.

The Host is accountable for keeping the host area clean and organized, and providing warm, excellent experiences for our guests as they enter and exit our venue.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client
• Coordination of seating and dining room flow
• Answering calls and questions that guests may have on their upcoming reservations
• Aware and attentive to guests and their special occasions, food restrictions and special accommodations
• Maintain a safe and clean working environment by complying with health and safety guidelines
• Proactive and anticipate the needs of coworkers around them that may need
• Ensuring that side stations are prepped as needed for business demand
• Build rapport with guests in order to increase repeat clientele
• Ability to work mornings to do administrative work

Qualifications

• Exhibit strong multitasking abilities
• Posses a diligent work ethic
• Maintain a clean and professional appearance
• Experience in customer service facing roles
• Available to work nights, weekends and holidays.
• Must be able to stand for the duration of shifts and lift up to 15 lbs

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.

As a host, you are the first contact guests have with the restaurant and usually the

last. You can truly set the tone for the guests dining experience. You’ll be

responsible for many things, such as, cheerfully greeting guests, communicating and

taking care of special guest requests, confirming reservations, answering phones,

maximizing tables yet pacing the seating so the kitchen does not get slammed and

making sure servers are also not slammed and are seated fairly. Other

responsibilities include but not limited to; assisting clearing and bussing tables,

maintaining host station and guest bathrooms and communicating with the kitchen

and management. You’ll need to do all of this, and more, with grace, composure and

confidence.

Hosts will attempt in every way to further the interests of the restaurant. This

includes those items listed specifically above, but also the myriad of small details

that arise in a daily work environment. The Host understands and accepts that this

vigilance should be not only physical and mental, but in attitude as well. Wherever

specific goals or tasks are involved, the Host must make every effort to attain or

complete them, and to report to his / her superior with the results and any

comments or suggestions that might improve this process in the future.

Work fluctuates between indoors and outdoors. The employer will attempt in every

way to maintain a safe, healthy and pleasant working environment but should the

employee notice any potentially unhealthy defect, condition, or situation, he will be

expected to notify his superior immediately. Employee is frequently exposed to

heat, cold, temperature change, humidity, odors, vibration and noise.

We offer 100% health insurance to those who are eligible.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.)

Description

JOB SUMMARY

A Host’s duties primarily focus on ensuring that guests have a positive experience as soon as they walk through the door.

Responsibilities include answering the phone, making reservations, greeting and seating guests, and answering questions about menu items and other general inquiries.

Other specific hosting duties may include assisting management with administrative tasks and setting tables for guests.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to :

• Warmly and graciously greet all guests upon arrival and explain our restaurant concept
• Seat parties based on guest preferences and balance customer flow in server sections
• Upon seating, offer guests a menu and inform them of their server’s name
• When immediate seating is limited, record guest names and the number of people in the party
• Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
• Accommodate special seating requests for guests whenever possible
• Maintain the cleanliness and organization of the host stand
• Inspect table for proper presentation and completeness
• Clean menus of food and stains
• When possible, open the front door for guests entering or leaving the restaurant
• Relay guest comments or suggestions to the restaurant manager on duty
• Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
• Create a welcoming environment for guests by greeting them, thanking them, and saying good-bye
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function at a high level. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic.

Must have a flexible schedule, available to work daytime, evening and / or weekend shifts. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Ability to provide verification of legal right to work in the United States. Must be eighteen (18) years of age or older.

EDUCATION and / or EXPERIENCE

2 years of previous and relevant experience in a high-end, high-volume restaurant.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals.

Ability to communicate effectively with co-workers and guests.

MATHEMATICAL SKILLS

Ability to perform basic mathematical functions as relates to the essential functions of the job.

REASONING ABILITY

Ability to carry out detailed and specific written and / or oral instructions. Ability to problem solve in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies, including a valid Food Handler Card and a valid Alcohol Awareness Training Certificate. Must have upon hire.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.

Hands and fingers are used to handle food, beverages and / or equipment. The employee is frequently required to stoop, kneel, or crouch.

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

STK Steakhouse is the global leader in Vibe Dining. With

energetic, high-end restaurants and bars in cities like Las Vegas, New York,

Miami, London, and many more we take pride in our ability to execute an

unforgettable experience for our guests no matter the occasion!

Apply now to join the world of VIBE DINING as a key part of the

guest experience!

We are always looking for individuals that are looking to Grow

and Develop as new opportunities continue to be available in this expanding

company.

Job description

We strive for a premier culture that encompasses teamwork,

collaboration, and values. There is a passion in everything we do, and we are

looking for people with similar attributes. Get started on a career path as we

are always looking for individuals that are looking to grow and develop as new

opportunities continue to be available in this expanding company.

HOST

DUTIES & RESPONSIBILITIES

Keep all menus clean and

organized

Warmly and graciously greet all

guests upon arrival

When possible, open the front

door for guests entering or leaving the restaurant

When immediate seating is

limited, record guest names and number of people in party

Update Maître D / Lead Host on

table status

• Run Open Table System
• Locate guest parties when

tables become available

Accommodate special seating

requests for guests whenever possible

Seat guests based on guest

preference, guest count in server stations and proper seating of room

Have full understanding and

comply with all Bottle service procedures

Upon seating, offer guests a

menu and inform them of their server’s name. Inspect table for proper

presentation and completeness

Relay messages to servers and

bussers as needed

Thank guests as they leave and

invite them to return

Be able to work on your feet

for long periods of time

Be able to wear heels (if

applicable)

Be able to do outreach /

concierge visits

Represent STK at off site

events as brand ambassador

• Be able to answer phones
• Be able to lift & carry

trays

Assist other FOH staff to

perform setting up restaurant, cleaning restaurant, bussing tables,

running food, taking food orders, making cocktails, serving guests,

assisting host staff and opening and serving wine, when needed

• Other duties as assigned
• Perform all duties while

following all health department sanitation requirements

No consumption of alcoholic

beverages while working

company offer the following Insurance benefits to all full time and variable

benefit eligible employees (waiting period applies)

Medical

Dental

Vision

Group Life and Disability

Group Accident Insurance

Group Hospital Indemnity Insurance

Group Critical Illness Insurance

company offer the following benefits to all employees regardless of

position or status

Employee Assistance Program (EAP)

Dependent Care Benefit

Employee Dining Discounts and / or

complementary meals onsite

Traditional and Roth 401K Plan

Commuter Benefits