Full-time

Job Title : General Manager FLSA Status : Exempt SUMMARY : Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.

Responsible for the hiring, training, and discipline of all hotel staff. QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES : 1. Performs the role of Standard Bearer , ensuring that each criterion in CIA-HOTEL’s then-current CIA-HOTEL’s Basics are communicated, understood, achieved, and maintained by hotel staff.

2. Performs each criterion as contained in CIA-HOTEL’s then-current General Manager’s Standard Operating Procedures in a satisfactory manner.

3. Performs each criterion as contained in CIA-HOTEL’s then-current General Manager’s Standard of Performance in a satisfactory manner.

4. Creates an operating environment that assures consistent guest satisfaction. 5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.

Initiates corrective action. 6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.

Initiates corrective action. 7. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

8. Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances. 9. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

10. Maintains an appropriate level of community public affairs involvement. 11. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

12. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. 14.

Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

15. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority.

16. Deals with the general public, customers, employees, and government officials with tact and courtesy. 17. Plans and organizes the work of others.

18. Accepts full responsibility for managing an activity. 19. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES : Typically, directly supervises 15 to 45 employees at the hotel, including all department heads.

Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.

Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION and / or EXPERIENCE : · Absent extraordinary prior on-the-job experience, the General Manager position requires a High School diploma or general education degree (GED) and preferably either a two year business degree or a four year business or liberal arts degree (or equivalent combination of education and experience).

  • Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.
  • A Certified Hospitality Administrator designation is preferred. LANGUAGE SKILLS : General Managers must have developed language skills to the point to be able to : · Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
  • Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
  • Ability to speak effectively in English before groups such as customers or employees. COMPUTER SKILLS : General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following : · Microsoft Word · Microsoft Excel · Yield Management Systems programs · Property Management System (PMS) programs · Daily Revenue System (DRS) programs · Central Reservation System programs · Payroll programs · Company-issued internet browser programs · Company-issued electronic mail programs REASONING ABILITY : General Managers must have developed reasoning abilities to the point to be able to : · Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Use mathematical skills to interpret financial information and prepare budgets. · Read and interpret business records and statistical reports.
  • Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds.

The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS : Inside : Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.

Must be able to change activity frequently and cope with interruptions. IMPORTANT NOTE : Essential functions of this job are described under the headings above.

The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and / or the hotel.

Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, , family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. Powered by JazzHR

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Job Title : General Manager FLSA Status : Exempt SUMMARY : Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.

Responsible for the hiring, training, and discipline of all hotel staff. QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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2. Performs each criterion as contained in CIA-HOTEL’s then-current General Manager’s Standard Operating Procedures in a satisfactory manner.

3. Performs each criterion as contained in CIA-HOTEL’s then-current General Manager’s Standard of Performance in a satisfactory manner.

4. Creates an operating environment that assures consistent guest satisfaction. 5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.

Initiates corrective action. 6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.

Initiates corrective action. 7. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

8. Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances. 9. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

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12. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. 14.

Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

15. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority.

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18. Accepts full responsibility for managing an activity. 19. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES : Typically, directly supervises 15 to 45 employees at the hotel, including all department heads.

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Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION and / or EXPERIENCE : · Absent extraordinary prior on-the-job experience, the General Manager position requires a High School diploma or general education degree (GED) and preferably either a two year business degree or a four year business or liberal arts degree (or equivalent combination of education and experience).

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  • A Certified Hospitality Administrator designation is preferred. LANGUAGE SKILLS : General Managers must have developed language skills to the point to be able to : · Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
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  • Use mathematical skills to interpret financial information and prepare budgets. · Read and interpret business records and statistical reports.
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PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds.

The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS : Inside : Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.

Must be able to change activity frequently and cope with interruptions. IMPORTANT NOTE : Essential functions of this job are described under the headings above.

The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and / or the hotel.

Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, , family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. Powered by JazzHR

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Please click HERE to watch a short video regarding the experience and expectations of Camp Widji Staff prior to completing the application.

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Hospitality Director

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Puttshack is the world's only upscale, tech-infused mini golf experience joined with an elevated food and beverage experience.

Puttshack leans on its ground-breaking technology to elevate the game while also serving globally inspired food selections from our scratch kitchens complimented with craft cocktails inside a dynamic one-of a kind environment.

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Our Vision : To be the universal answer to the question 'Where should we get together?'

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  • Bring your 'A' game. We strive for excellence in everything we do.
  • Lead the Way Our associates embrace and are inspired by change.
  • Own the Fun We revel in our guests' enjoyment.
  • Care Deeply - We take great care of our guests, our associates and the communities we call home.

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Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience.

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Reports to :

Director of Operations

What you'll do :

Bring your 'A' Game" each and everyday

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  • Create and manage associate schedules using weekly and daily forecasts.
  • Drive Associate engagement and hospitality.
  • Create safe operational standards for both Guests and Associates
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  • Use data and software to effectively manage COGS and labor to budgeted plan.

Who you are :

  • Ability to prioritize tasks and manage time
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  • Strong level of emotional intelligence and overall self-awareness

What you will need :

  • 5+ years as a Senior Food and Beverage or Entertainment Manager ($6MM+ annual revenue).
  • P&L experience
  • Experience with Food and Beverage management platforms
  • Comfortable using a variety of software platforms for scheduling, ordering, inventory, and venue management.
  • Effectively manage and engage team of 150+ hourly associates.
  • Ability to collaborate with team of experienced food and be'on a daily basis to achieve results.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs.
  • Ability to thrive in a vibrant, exciting environment with music, lights and technology activations.
  • Ability to lift 50 pounds
  • Ability to obtain required licenses and certifications for your location
  • Ability to pass a criminal background check.

What's in it for you :

  • Competitive base salary
  • Paid PTO
  • 401K
  • Access to company sponsored health insurance : medical, dental, vision, FSA
  • 50% off Food & non-alcoholic Beverages for you and your group (up to 5 people)
  • Complimentary Mini Golf
  • Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

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