Nashville Hospitality Concepts Jobs (2)

Essential Duties and Responsibilities : Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.

Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He / She should maintain complete knowledge of and comply with all housekeeping departmental policies / service and also the hotel's procedures / standards.

Additionally, maintain complete knowledge of correct maintenance and use of equipment. Enters and prepares the room for cleaning.

Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet.

Checks and secures the rooms. Replenish amenities according to the operational standards. Deliver and retrieve items on loan to guests e.

g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.

as required Cleans guest bathroom / bedroom / floor corridor. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times. Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Empty trash containers and ashtrays. Remove all dirty terry and replace with the clean par to the designated layout. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

Replace facial, toilet tissue and bathroom amenities in correct amount and location. Inspect condition of bathrobes and replace soiled / damaged ones.

Remove dirty bed linen and make up bed with clean linen. Replace laundry bags and slips. Clean closets and door tracks on check-out rooms, removing dust and debris.

Ensure correct amount and placement of hangers, extra blanket / pillow and luggage rack. Dust and polish all furniture. Realign furniture to the floor plan.

Responsible for replenishment of guest complimentary water. Responsible for the cleanliness and maintenance of his work area.

Responsible for the Hotel property in the work area. Attends to guest calls, guest requests / guest complaints in the area assigned to him.

Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement. Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score . Update status of rooms cleaned on assignment sheet.

Return and restock cart at end of shift. Education and / or Work Experience Requirements : PREREQUISITES : Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education : A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience : Previous hotel-related experience desired. Physical Requirements : Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Requires fingering, grasping, writing, standing, sitting, walking , repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.

Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, , family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. Powered by JazzHR

Job Title : General Manager FLSA Status : Exempt SUMMARY : Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.

Responsible for the hiring, training, and discipline of all hotel staff. QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES : 1. Performs the role of Standard Bearer , ensuring that each criterion in CIA-HOTEL’s then-current CIA-HOTEL’s Basics are communicated, understood, achieved, and maintained by hotel staff.

2. Performs each criterion as contained in CIA-HOTEL’s then-current General Manager’s Standard Operating Procedures in a satisfactory manner.

3. Performs each criterion as contained in CIA-HOTEL’s then-current General Manager’s Standard of Performance in a satisfactory manner.

4. Creates an operating environment that assures consistent guest satisfaction. 5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.

Initiates corrective action. 6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.

Initiates corrective action. 7. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

8. Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances. 9. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

10. Maintains an appropriate level of community public affairs involvement. 11. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

12. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. 14.

Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

15. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority.

16. Deals with the general public, customers, employees, and government officials with tact and courtesy. 17. Plans and organizes the work of others.

18. Accepts full responsibility for managing an activity. 19. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES : Typically, directly supervises 15 to 45 employees at the hotel, including all department heads.

Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.

Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION and / or EXPERIENCE : · Absent extraordinary prior on-the-job experience, the General Manager position requires a High School diploma or general education degree (GED) and preferably either a two year business degree or a four year business or liberal arts degree (or equivalent combination of education and experience).

• Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.
• A Certified Hospitality Administrator designation is preferred. LANGUAGE SKILLS : General Managers must have developed language skills to the point to be able to : · Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees. COMPUTER SKILLS : General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following : · Microsoft Word · Microsoft Excel · Yield Management Systems programs · Property Management System (PMS) programs · Daily Revenue System (DRS) programs · Central Reservation System programs · Payroll programs · Company-issued internet browser programs · Company-issued electronic mail programs REASONING ABILITY : General Managers must have developed reasoning abilities to the point to be able to : · Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Use mathematical skills to interpret financial information and prepare budgets. · Read and interpret business records and statistical reports.
• Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds.

The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS : Inside : Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.

Must be able to change activity frequently and cope with interruptions. IMPORTANT NOTE : Essential functions of this job are described under the headings above.

The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and / or the hotel.

Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, , family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. Powered by JazzHR