Hospitality Manager - Applebee’s

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family.

We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

In Applebee’s, we’re known as Legacy Apple. Applebee’s has become synonymous with the neighborhood, which inspires us to be a good neighbor in the communities we serve, not just a great place to eat.

Whether we’re helping save a high school prom, or raising money for children battling cancer, we’ve given over $5 million to strengthen the lives and relationships in our communities.

Our guiding value is Be a Good Neighbor .

Role : Hospitality Manager

Invitation : To make a difference by loving people through the creation of a work environment that helps them do their best work and become their natural best selves.

As the hospitality manager, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

Principal Responsibilities and Duties

Lead and oversee the operation of the restaurant dining room

Recruit, lead, train, and develop the hospitality team to mastery of their roles (supervisors, trainers, bartenders, servers, hosts)

Deploy strategies, training, coaching and contests to improve selling skills and the guest experience

Actively lead by providing vision, coaching, and feedback around the guest experience

Foster team cohesiveness and positive team working environment

Organize and direct worker training programs including regularly reviewing guest experience training to ensure continual excellent customer experience

Oversee opening and closing activities

Direct activities of hourly employees

Ensure excellent customer service

Ensure cleanliness and sanitation

Ensure compliance with all health, safety, and hygiene standards and policies

Ensure compliance with all security procedures

Ensure compliance with all alcoholic beverage regulations

Provide and ensure friendly and efficient guest service

Work closely with Kitchen Manager and General Manager to ensure seamless customer service

Monitor and assist with host, server, and bartender duties during peak times to expedite service

Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards

Investigate and resolve guest complaints regarding food quality, service, or accommodations

Coordinate assignments of hosts, servers, and server assistants to ensure economical use of labor and timely performance of all FOH activities

Inventory and maintain adequate levels of FOH service items

Manage cost of labor and productivity

Schedule FOH staff hours

Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code

Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations

Evaluate employee performance

Give feedback on employee performance

Oversee all site operations as needed

Review work procedures and operational problems to determine ways to improve service, performance, or safety

Analyze data to inform operational decisions or activities

Explore opportunities to add value and make a difference through job accomplishments

Learn and train about restaurant management by updating job knowledge through participation in educational opportunities;

reading professional publications; maintaining personal networks; participating in professional organizations

Explore opportunities to add value and make a difference through job accomplishments

Perform manual service or maintenance tasks as needed

Perform administrative and accounting duties according to standard company policy

Direct facility maintenance or repair activities

Other duties as assigned

Key Competencies

People-first Orientation

Developing Talent

Guest Service

Interpersonal Influence

Problem Solving / Decision Making

Execution of Brand Mindsets and Standards

Leading by Example

Operations Knowledge and Analysis

Planning, Executing and Results Orientation

Managing Performance

Staffing and Development

Managing Relationships

Passion for Serving Others

Integrity and Personal Ownership

Self Management

Required Qualifications

High School Diploma

No minimum level of professional certification

Previous kitchen management experience in a casual dining restaurant

Minimum one (1) years of experience in a supervisory role

Able to make decisions

Able to identify and resolve problems

Able to guide, direct, and motivate staff

Able to plan and prioritize tasks

Able to teach and train staff

Able to monitor processes, materials, and resources

Able to operate, repair, and maintain equipment

Able to perform administrative tasks

Knowledge of food safety and sanitation practices and regulations

Able to deal with confidential information and / or issues using discretion and good judgment

Working Conditions and Physical Requirements

Able to work and verbally communicate effectively with other team members

Able to engage the public in a positive manner

Able and willing to work with others as a team

Able to reach and bend and frequently lift up to 50 pounds

Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours

Able to work in a standing position for long periods of up to 6 hours in length

Able to perform repetitive tasks with little or no break

Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials

Able to work flexible schedules including evenings and weekends

Able to travel quarterly intervals to required management meetings and or training sessions

Key Performance Indicators

Your Own Leadership Health / Effectiveness

Hospitality Team Health / Effectiveness

Overall Health of the Restaurant Culture

Sales Growth

Traffic / Covers Change

Avg. Check / Counts Per Cover

COS - Total Var

COL - Service Productivity

Guest Feedback

Avg. Expo Time

Direct Reports : Hospitality supervisors, trainers, bartenders, servers, hosts

Thrive Restaurant Group is an Equal Opportunity Employer.

Description

Please click HERE to watch a short video regarding the experience and expectations of Camp Widji Staff prior to completing the application.

Pay Range : Starts at $15.00 per hour, depending on experience

Position Summary :

Consistent with the Christian mission and vision of the YMCA of Middle TN, and in cooperation with other YMCA staff, under the direction of the Camp Hospitality Director, the Camp Hospitality Staff Member is responsible for the cleaning and upkeep of the grounds and facilities.

Essential Functions :

• Model the YMCA core values : Caring, Honesty, Respect and Responsibility
• Sweep, mop, dust and clean all facilities daily to meet guest / camper needs
• Coordinate setting up of rooms for special events daily
• Monitor buildings for safety concerns, security and guest concerns
• Utilize preventative maintenance and cleaning schedule for purpose of keeping facilities in peak performance
• Make minor equipment and facility repairs to ensure no down time
• Ensure that Q-check standards are met
• Maintain a supply inventory and coordinate purchasing needs for the housekeeping department
• Communicate daily with the Hospitality Director to set up a workable and productive schedule
• Attend staff meetings and training sessions

Qualifications

Passion, enthusiasm, and commitment to the mission and cause of the YMCA

An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service

Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community

• Must present a professional image and possess conflict resolution skills, and demonstrate sound judgment and initiative
• Must be highly organized with the ability to work under pressure and handle multiple tasks
• Must be able to maintain confidentiality of information
• Ability to work a flexible schedule, including evenings and weekends
• Minimum 18 years of age
• Experience in cleaning and use of cleaning chemicals, including safety procedures preferred

Certifications Required :

• Before start of 1st shift : New Hire Orientation training
• Before start of 1st shift : Basic Life Support / First Aid

Come help us Cultivate Fanatics at the nation’s leading build-your-own pizza fast-casual restaurant where Individuality, Quality, Speed, and Fire are key to the success of our company and our team!

We are currently seeking Hospitality Ambassadors who can maintain a positive and upbeat attitude to create lively fun guest interactions in our Blaze Pizza location.

As a Hospitality Ambassador primary responsibility is to ensure our Dine In and Digital Pick Up guests are well taken care of.

Being a People Person and a Great Conversationalist are table stakes for this position! There would be little to no Food Prep in this position.

We have full and part time opportunities as well as day and night shifts available.

What’s in it for you :

Weekly pay

Paid tip guarantee included in hourly wage, plus extra tips paid out

100% Employee meal discount

Pay for your Birthday (after you are with us 90 days) and yearly Anniversary

401K with employer match (after one year and 1,000 hours once you are over the age of 21)

Tuition Reimbursement

Receive flexible scheduling with the ability to request time off

Earned Paid Time Off (Full Time Only)

Yearly Shoe Allowance (Full Time Only)

Work in a fun, fast, and friendly environment with opportunities for advancement

Let us help you develop into a future leader in our company!

COVID-19 CDC procedures in place including personal protection equipment; provided as needed, sanitation procedures, social distancing, and temperature checks for all employees / management.

Note : We do not allow minors to stock, sell, or ring up alcohol purchases .

Requirements :

What we look for, it’s simple!

• GREAT attitude! Likes to have FUN at work!
• Reliable and hardworking!
• Strong guest service and communication skills
• Possesses a Put guests first approach to business
• Likes to learn!
• Responds positively to coaching and direction
• Likes being a part of a high performance TEAM!
• Good personal grooming
• Ability to stand for up to 8 hours

Responsibilities :

Hospitality Ambassadors work in a fast-paced environment, where your responsibilities may include :

• Delivering Food to guests at their tables
• Delivering Food to Pick up and Curbside Guests
• Ensuring guests have everything they need to enjoy their meal
• Checking in with Guests on their satisfaction during their meal
• Pre-Bussing Tables
• Cleaning Tables and other areas of the dining room and restrooms
• Helping Guests with the Blaze Pizza App to ensure we increase Loyalty Users
• Always cultivating the guest experience by providing fast, courteous, and sincere service - always say YES!

Millennial Restaurant Group (MRG) a franchisee of Blaze Pizza opened its first location in Louisville, KY in 2014. Since then, we've opened over twenty restaurants with, according to Forbes, the "fastest-growing restaurant chain ever" throughout Kentucky, Tennessee, and Florida.

Our goal is for each of the communities we serve to embrace Blaze Pizza as a brand, and to hire and develop enthusiastic and service oriented team members to help us reach that goal.

Through the family-culture that we have, we hope to have the best team members representing our brand and serving our guests, all while enjoying the work they do.

Our franchise organization, Cumberland Corral, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team!

At Golden Corral®, we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture.

We provide an environment that supports and empowers our people not only to exceed our guests' expectations, but also to achieve their professional and personal goals.

Talent, Focus, Commitment, Passion - These are just a few of the traits our most accomplished managers have in common. At Golden Corral, your ability to succeed is limited only by your energy and drive.

Unequaled opportunity at the best chain restaurant company in the country!

In this role as Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment, selecting friendly and talented Co-workers, leading the human and financial resources in the Front-of-the-House to achieve a profitable operation and environment that makes pleasurable dining affordable, while providing a dining experience that ensures our guests become long-term, loyal customers.

As a member of the restaurant operations management team, you are also responsible for the restaurant’s overall operations, including food quality, production, safety, and labor in absence of the General Manager and Kitchen Manager.

Requirements :

• Strong, stable work history along with management experience in a high-volume, casual dining or family-style restaurant.
• Education and training normally associated with college coursework in business or hospitality.
• Successful completion Golden Corral's comprehensive management training program.
• Position requires a valid driver’s license and an acceptable driving record.

Thank you for your interest in Golden Corral. Our commitment to valuing diversity helps create an environment where everyone can be successful.

Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.

The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location.

The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting.

All questions concerning this job opportunity should be directed to the franchisee.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.

Hospitality Director

Puttshack Nashville - Church Street

Who we are :

Puttshack is the world's only upscale, tech-infused mini golf experience joined with an elevated food and beverage experience.

Puttshack leans on its ground-breaking technology to elevate the game while also serving globally inspired food selections from our scratch kitchens complimented with craft cocktails inside a dynamic one-of a kind environment.

The Puttshack experience is all about having fun - and doing something fun - together.

Our Purpose : To bring everyone in to play.

Our Vision : To be the universal answer to the question 'Where should we get together?'

Our Mission : To create lasting memories for people of all generations through a shared, world-class entertainment and food and beverage experience.

Our Values :

• Bring your 'A' game. We strive for excellence in everything we do.
• Lead the Way Our associates embrace and are inspired by change.
• Own the Fun We revel in our guests' enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.

What you will do :

Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience.

The Hospitality Director is responsible for leading a passionate team of associates who are energetic, engaging and Own the Fun every day and every shift.

You will Lead the Way with effective hiring, training and development of associates to deliver a world-class entertainment and food and beverage experience for our guests.

You will create this environment through your actions motivating a team and delivering consistency, flawless service and exceeding expectations.

You will champion Puttshack standards and procedures, maximize financial performance and exceed guest expectations with every visit.

If you want to be a part of something really special and join the hottest concept in the social entertainment space and understand how to get results with and through people using meaningful conversation, respectful feedback and empathy, we want to talk with you.

Reports to :

Director of Operations

What you'll do :

Bring your 'A' Game" each and everyday

• Champion and live the Puttshack Core Values
• Maintain a safe physical and emotional working environment for our associates
• Motivate associates with hands-on coaching and teaching.
• Create and manage associate schedules using weekly and daily forecasts.
• Drive Associate engagement and hospitality.
• Create safe operational standards for both Guests and Associates
• Leverage business and trends to drive performance and to maximize returns
• Use data and software to effectively manage COGS and labor to budgeted plan.

Who you are :

• Ability to prioritize tasks and manage time
• Excellent communication, time management, and organization skills
• Ability to go above and beyond, demonstrating meaningful care in everything you do
• Strong level of emotional intelligence and overall self-awareness

What you will need :

• 5+ years as a Senior Food and Beverage or Entertainment Manager ($6MM+ annual revenue).
• P&L experience
• Experience with Food and Beverage management platforms
• Comfortable using a variety of software platforms for scheduling, ordering, inventory, and venue management.
• Effectively manage and engage team of 150+ hourly associates.
• Ability to collaborate with team of experienced food and be'on a daily basis to achieve results.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.
• Ability to thrive in a vibrant, exciting environment with music, lights and technology activations.
• Ability to lift 50 pounds
• Ability to obtain required licenses and certifications for your location
• Ability to pass a criminal background check.

What's in it for you :

• Competitive base salary
• Paid PTO
• 401K
• Access to company sponsored health insurance : medical, dental, vision, FSA
• 50% off Food & non-alcoholic Beverages for you and your group (up to 5 people)
• Complimentary Mini Golf
• Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.