Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents.

Sonder’s innovative app empowers guests by making self-service features and 24 / 7 on-the-ground support just a tap away.

From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Senior Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'.

This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems.

You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day.

This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk.

If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT SONDER YOU WILL :

• Coordinate Front Desk Hospitality Agents’ work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailable
• Assist with training and mentorship of Front Desk Hospitality Agents
• Work alongside other Front Desk Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
• Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
• Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
• Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
• Assist building leadership with any administrative tasks required to keep all operations running smoothly
• Flex to support the back-of-house / Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
• Support multiple Sonder properties throughout the local market, as required
• NOTE : This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid.

Shift start and end times may vary.

WHAT WE LOOK FOR :

• Significant experience using guest / customer communication tools such as Salesforce
• Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
• Excellent problem solving skills, with the desire to get it done for our guests
• Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
• Organized, hardworking, and detail-oriented
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Ability to work effectively both in a team environment as well as independently
• Flexible schedule and open to working evenings, weekends and holidays
• Ability to lift / carry items up to 50 pounds and stand / walk for extended periods of time
• Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and / or customer experience roles
• Proficiency in languages other than English a plus
• This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)

Li-onsite

We also have great benefits to make your life easier so you can focus on what you’re best at :

Competitive compensation

Generous stock plan

Medical, dental and vision insurance (where applicable)

Flexible vacation

Annual free credits and discounts to stay in Sonders

A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

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The position of Corporate Accounting Manager will ensure that accounting policies and procedures are followed consistently throughout Mr C Hospitality's various revenue and cost centers.

The position’s focus is to safeguard the company’s assets, verify the accuracy and reliability of its accounting data, and adhere to the prescribed accounting and administrative policies as they relate to GAAP.

In addition, the Corporate Accounting Manager will be integral to the budgeting and forecasting process, pre-opening services support, and new project proformas.

RESPONSIBILITIES : Revenue reporting Payroll Entries Payroll Accrual Payroll Tax Allocation Vacation and Days Off Allocation Health Insurance Allocation Tax Calculations and Filing to the State Cash Posting Bank Entries Operating Bank Entries Payroll Bank Entries Taxes Bank Reconciliations Accounts Payable Accounts Receivable Annual Budgeting Periodic Forecasts New Project Proformas and ROI Pre-opening Budgeting and Project Support New projects feasibility studies Coordinate travel arrangements Handle the basics Proactively anticipate needs and make necessary adjustments Other duties and ad hoc projects which may arise JOB KNOWLEDGE, SKILLS, AND ABILITIES : Must be able to speak, read, write, and understand the primary language (English) used in the workplace Must be able to effectively communicate and deliver messages both verbally and in writing Must be able to manage multiple tasks simultaneously and deliver at a consistently high level Ability to develop and maintain positive relationships throughout the organization High levels of integrity and discretion in handling confidential information QUALIFICATIONS : Bachelor’s Degree preferred Three years experience in a similar position, preferably in the hospitality industry Superior organization skills Computer skills, Advanced Excel, Accounting Software (QuickBooks), Oracle applications, Word, Outlook, Payroll Effective communication skills Grooming : All Employees must maintain a neat, clean, and well-groomed appearance per company standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS : All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.

Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.

The organization maintains its status as an at-will employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process.

If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR

The Exchange Visitor Program provides highly educated foreign employees and students the opportunity to visit the United States for a short amount of time to receive on-the-job training and engage in cultural exchange.

WHO WE ARE :

Miami-based Graspa Group is an award-winning hospitality firm known for creating and operating a diverse portfolio of original, Italian-accented restaurant concepts.

Currently Graspa Group is comprised of five successful culinary concepts and a total of 11 locations : Spris Artisan Pizza : South Beach, Midtown Miami, South Miami, The Wharf, and The Carousel Club;

Salumeria 104 : Midtown & Coral Gables; Segafredo Espresso in South Beach; Spuntino Catering housed at Graspa Group HQ, Esotico Miami in Downtown Miami, and Osteria .

Our reputation has been built on our warm and welcoming hospitality, which adds a touch of our unique Italian spirit to each concept.

The group operates restaurant strategic operation, marketing, human resources, accounting, and events.

WHO YOU ARE :

We are looking for candidates with previous experience in the hospitality field, culinary or management who wants to participate in an exchange program in the USA.

Position considered :

• Line cook
• Pizzaiolo
• Server
• Manager
• Chef

Eligibility Requirements

Trainees are professionals who either possess a degree or certificate from a non-U.S. postsecondary academic institution and have at least 1 year of prior related work experience in their occupational field outside the U.

S. OR have at least 5 years of work experience outside the United States in the occupational field in which they are seeking training.

Interns are either students who are currently enrolled in and pursuing studies full time at a foreign degree or certificate-granting postsecondary academic institution outside the United States OR individuals who have graduated from such an institution no more than 12 months prior to their Exchange Visitor Program start date.

Occupational Categories

Hospitality and Tourism

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Description

Job Summary

Manages the patient experience, striving to inspire an exceptional and memorable encounter for the patient families served.

Evaluates the patient family journey and develops policies and procedures that provide a high level of service for patients and their families.

Acts as liaison between patients and other health care service providers. Supports and upholds Health System Values, Patient Bill of Rights, and the Code of Business and Ethics Conduct.

Serves as a resource to staff and customers, and collaborates with others to advance the Health System's Mission of putting children and families first. Â

   Job Specific Duties

• Directs the operations of Patient & Guest Relations, Michael Fux Family Center, Service Excellence, and Children's Experience teams.Â
• Directs department(s) staff including hiring, firing, orientation, training, and evaluation within established guidelines.Â
• Develops Customer Service culture standards and training plans to embed service excellence in the hospital, outpatient locations, and employed practices.Â
• Defines benchmarks and goals to quantify productivity and effectiveness of departmental efforts.Â
• Monitors service excellence scores / patterns to comparatively trend and define opportunities and action plans for improvements.
• Directs operational systems and staff work product to further enhance the customer experience. Works with Process Improvement team to improve efficiencies and eliminate waste to improve process and drive experience.Â
• Collaborates and supports Senior Leadership by providing guidance in the implementation of projects to increase family-centered care services hospital-wide to provide amazing patient care.Â
• Manages Children's Experiences team with a vision to create positive memories for the hospitalized child, as well as, those who have outpatient or diagnostic procedures.

Is creative in seeking or advocating for programs that differentiate Nicklaus Children's from the competition. Â

Manages the team that reviews all complaints on a daily, weekly, and monthly basis. Director ensures team is focused on the accuracy of documentation;

coordination and follow-up on all pending complaints; and reviews issues that cross departmental lines.Â

Key stakeholder in the oversight, development, and implementation of Family Advisory Council goals that are patient / family centered.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Hospitality Management, Healthcare Administration, or related field
• Customer Service Training / Certification
• 3-5 years of management experience in Hospitality Industry or Healthcare

Knowledge, Skills, and Abilities

• Bilingual English / Spanish preferred.
• Ability to analyze information and formulate effective plans for using information.
• Ability to interpret, adapt, and react calmly under stressful conditions.
• Ability to manage budgets and provide productivity assessment reports.
• Demonstrated skill in planning, organizing, monitoring including report development, and presentation.
• Excellent oral, written, interpersonal communication, and facilitation skills.
• Reacts positively to unplanned circumstances, demands, and challenges of the concern / complaint process.
• Strong customer service skills, training and advocacy for customers.
• Strong understanding of measurement methodologies and the drivers of loyalty and patient satisfaction.

Job : Management

Primary Location : Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department : PATIENT & GUEST SERVICES-2100-868001

Job Status

Full Time

Job Information

• The Chaplin School of Hospitality & Tourism Management at FIU is seeking an open rank Professor of Hospitality specializing in Hospitality Law to teach graduate and undergraduate hospitality courses per assigned teaching schedule each semester;
• to engage with the community, industry, and relevant partners through service and leadership roles, speaking engagements and student-engagement activities;
• to participate in department and university-wide events or projects, as designated; to serve on academic or administrative committees such as student development, curriculum, search and screen committees, as designated;

as well as to assist school administration with curriculum development and program review procedures, as designated.

This 9-month, open tenure track position requires a master’s degree in hospitality or related field and / or a juris doctorate, minimum of ten years of industry related work, and a minimum of five years of demonstrated excellence in teaching.

The successful candidate will have experience in designing and delivering hospitality courses related to law and hospitality law via traditional face-to-face, online and hybrid modalities, will have demonstrated a commitment to student mentoring and support, and will have designed innovative, interactive, and motivational classroom activities aided by technology to fully engage participants and to reinforce student learning.

Experience in curriculum development as well as with the cyclical assessments and accreditation review process, is highly desirable.

Overseas experience in hospitality and / or tourism operations along with fluency in one or more foreign languages will add weight to the applicant's portfolio.

Qualified candidates are encouraged to apply to Job Opening ID 528761 at facultycareers.fiu.edu and attach a cover letter, curriculum vitae, statement of teaching philosophy as a single pdf file.

Candidates will be requested to provide names and contact information for at least three references who will be contacted as determined by the search committee.

To receive full consideration, applications and required materials should be received by (insert review date). Review will continue until position is filled.

Pre-Employment Requirements

Criminal Background Check

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