Front of House Manager (Hospitality Manager)

CAROUSEL PARAGRAPH

• Thornton, Colorado
• Operations - Field
• Full-time
• 33908

Job Description

Overview

What You’ll Do

The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar-level service with hospitality for our Guests.

By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.

Hospitality Managers also have general operational responsibilities related to running the venue (opening / closing, managing shifts, etc.

but they make sure these never interfere with the Guest experience.

Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be not limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the

Responsibilities

How You’ll Do It

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf’s Core Values : Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Qualifications

What We’re Looking For

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Hospitality Manager

About Puttshack :

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment.

The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose : To bring everyone in to play.

Our Vision : To be the universal answer to the question 'Where should we get together?'

Our Mission : To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values :

• Bring your 'A' game. We strive for excellence in everything we do.
• Lead the Way Our associates embrace and are inspired by change.
• Own the Fun We revel in our guests' enjoyment.
• Care Deeply - We take great care of our guests, our associates and the

communities we call home.

The Role :

A Puttshack Hospitality Manager cultivates an environment of empowerment and hospitality that creates memories for all generations through a shared, world-class entertainment experience.

The Hospitality Manager is responsible for building strong teams - through development, effective hiring and engagement.

They are accountable for a variety of venue business functions and execution of consistent and flawless service and operational standards.

This may include but is not limited to scheduling, inventory management, ordering, managing (opening / closing) shifts and hiring.

They must display the ability to uphold Puttshack standards and procedures, maximize financial performance and deliver each guest a hospitable and memorable experience.

Location : St Louis

Reports to : Director of Operations

What you'll do :

• Bring your 'A' Game each and everyday
• Lead by example by demonstrating Puttshack Core Values
• Develop their team through coaching and purposeful feedback
• Drive Associate engagement and entrepreneurial spirit
• Promote safe operational standards for both Guest and Associate safety
• Leverage business metrics and trends to drive performance and to maximize profit
• Maintain food and labor costs to budgeted plan

Key Skills / Competencies :

• 2+ years of prior restaurant, hotel or entertainment management experience with at least 2 recent years as a Manager or Supervisor in a high volume ($4M+ annual revenue) restaurant, hotel, or entertainment environment
• Relentless-but intentional-spirit of innovation
• Ability to manage a diverse work environment
• High school diploma or equivalent
• Ability to go above and beyond, demonstrating meaningful care in everything you do
• Strong level of emotional intelligence and overall self-awareness
• Flexibility to work varied shifts, including evenings, weekends and holidays. This requires having open availability and closing the venue approximately three nights a week.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to lift 50 pounds
• Ability to obtain required licenses and certifications for your location
• Excellent communication, time management and organization skills

What's in it for you :

• Paid PTO
• Health insurance : medical, dental, and vision
• 401K
• 50% off Food & Beverage
• Free Mini Golf
• Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

Freddy's is looking for great Team Members those who have a great smile, enjoy serving others, and carry positive energy in all that they do! The Freddy’s experience is only as good as our people!

As a Team Member, you learn the art of creating the Freddy’s experience. You will be a member of the highly talented team that communicates with guests, takes orders and ensures each tasty menu offering is complete to perfection.

As you showcase your skills throughout Freddy’s, you see to it that quality, accuracy, and timeliness are part of every guest’s visit.

Freddy’s strives to deliver a mix of fun, great food, and honest hospitality.

Full and Part time / variable work schedules (up to 40 avg hours); Competitive Pay based on experience.

Rewards and Perks :

• Next Day Pay Available!
• Medical, Dental and Vision offered for Full Time!
• 401k
• Fun and Exciting Environment!
• Cool Uniform Provided!
• Sick Time Accrues From Day for All Employees!
• Opportunities to Advance and Grow!
• Cross Training in Multiple Positions!
• Online Access to Schedules!
• Flexible Schedules!
• Scholarships Available!
• Free Meals and Employee Discount!
• Amazing Team Centered Culture!
• Paid Training and Development!
• Potential Travel Opportunities!

Requirements (must be 15 or older) :

To perform the job successfully, an individual should demonstrate the following competencies :

• Hospitality
• Dependability
• Attention to Detail
• Initiative
• Teamwork

Freddy's Frozen Custard & Steakburgers is looking for the best and brightest to deliver a unique mix of fun, fresh food and genuine hospitality!

All 23 of our Freddy's locations are family owned and operated.

Who we are :

Colorado Athletic Club is Denver’s leading upscale athletic, aquatics, tennis and family fitness club with 7 convenient locations across Colorado’s Front Range.

Our club supports the lifestyles of busy professionals, families, health enthusiasts and those who simply strive to be more active by providing a wide spectrum of unique fitness and wellness services.

What our Hospitality Desk Associates are all about :

Our Hospitality Front Desk Associates are enthusiastic and take pride that they are the key first impression as members enter our club to have a great experience.

They are the first to exhibit our company standards of professionalism and quality service. They perform hospitality desk duties to ensure efficient operations while also acting as the scheduling and information hub to members for all club services and activities.

What you’re all about :

• You are a positive professional and place a high value on quality customer service.
• You are efficient and enjoy handling multiple tasks simultaneously.
• You have a minimum of six months of customer service experience.
• You possess a High School Diploma or equivalent (GED) and basic computer skills.
• You have excellent verbal communication skills.
• Ideally, you have some experience in the fitness, spa, and hotel or hospitality industry, however it is not required.

Why we're a great company to join :

• You’ll enjoy a complementary gym membership.
• We provide state-of-the-art exercise equipment and resources.
• We provide the opportunity to strategize, learn, lead and grow.
• We provide medical, dental, vision and life insurance.
• We offer company matching 401k.
• We offer short term and long term disability.
• We offer AD&D and voluntary insurance.
• We offer paid time off and holidays.
• And much, much more!
• All benefits vary based on employee job status and including hours worked.

Compensation : $17.29 per hour based on experience, qualifications and schedule.

Wellbridge owns and operates a variety of premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 13 locations spanning 3 states (CO, NM & MD).

We proudly employ more than 1,000 team members and serve a growing membership community of more than 20,000+ members.

We offer dynamic opportunities for our employees to develop their careers in a collaborative and empowering environment.

Our culture encourages managers to be coaches, celebrates results through teamwork, and promotes innovative behaviors that contribute to a strong and dynamic environment.

This allows us to live our mission of delivering the best for and through our employees, our members, and our community.

Littleton suburban area - Two great locations with incredibly hospitable and service oriented teams. We focus on taking care of our guests in a manner which is hard to find these days.

We keep it simple but very high quality. We work as a team, seriously. We offer / sell great classic and craft cocktails, cold draft beer and quality wines.

We are NOT a restaurant. We ARE a 21 and older only environment. We are serious about what we do... Check us out