Full-time
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Entry Help Desk (entry)

Location : Lewisville, TX (On-site)

Duration : 3 month project

Position Title : Global Service Desk Specialist Level 1

Under the direction of the IT Manager, the GSD will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

Role and Responsibilities

  • PC / Mac hardware installation & troubleshooting.
  • Desktop software installation and troubleshooting for local and remote users.
  • Provide Desktop support and problem solving to end-users.
  • Tracking of hardware and software additions / changes.
  • Create / Update FAQ’s and other technical documentation.
  • Participate in creation and editing of IT Support Standard Operating Procedures
  • Provide escalation support for Helpdesk Technicians.
  • Set up, support, and maintain in-house / remote computer systems, desktops, laptops, mobile devices and peripherals.
  • Communicate the issue statuses and resolutions to stakeholders in a timely manner.
  • Log issues and resolutions in the tracking system, following up with users to ensure problems were fixed properly.
  • Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
  • Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word.
  • Keep peers and manager informed of trends, significant problems and delays.
  • Identify and escalate client issues which may require changes to procedures, standards and systems.
  • Participate in after hours and weekend coverage as needed.
  • Perform other related duties as requested.

Skill Requirements / Preferences

  • Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
  • 1-3 years’ experience working within a Help Desk, Call Center or NOC environment
  • Understanding of IT Ticketing Systems
  • Able to work independently as well as in a team
  • Excellent customer service, organizational and prioritizing skills

Knowledge of :

  • PC / Mac configuration, general network operating systems and network topologies / protocols
  • Windows operating systems and Microsoft Office products
  • Mac OS
  • Active Directory user administration
  • Remote access technologies (VPN, SSO)
  • Automated application deployment (a plus)
  • Microsoft certifications a plus
  • Disk level imaging solutions
  • Strong troubleshooting and research skills highly curious in nature
  • Excellent verbal and written communication skills.
Apply Now

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  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Entry Help Desk (entry)

Location : Lewisville, TX (On-site)

Duration : 3 month project

Position Title : Global Service Desk Specialist Level 1

Under the direction of the IT Manager, the GSD will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

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  • Desktop software installation and troubleshooting for local and remote users.
  • Provide Desktop support and problem solving to end-users.
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  • Communicate the issue statuses and resolutions to stakeholders in a timely manner.
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  • Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
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Resolves and / or refers more complex technical problems through a defined escalation process.

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If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.

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Description

Essential Job Functions

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Resolves and / or refers more complex technical problems through a defined escalation process.

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If you are an applicant from the United States, Guam, or Puerto Rico

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DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

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Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

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Arthur Lawrence is urgently looking for Technical / Help Desk Support for a client in Houston, TX. Kindly review the job requirements below.

Your immediate application will enable us to place you successfully.

Must-Have :

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Nice to Have

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Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services.

Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

Acknowledgements from Industry Peers :

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  • IAOP Award; Ranked in top 100 internationally.
  • Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
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  • Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

Our Seven Pillars :

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The noise level in the work environment is moderate. Some regional travel and frequent local travel required. Powered by JazzHR

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