Control Systems Engineer Manager

Reliability, Maintenance, and Engineering (RME) is hiring for Control Systems Engineers!

At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

A proactive automation controls and technical support role for fulfillment center operations, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.

Responsibilities include, but are not limited to

· Coordinate and plan work activities for the Control Systems Techs/Leads to accomplish goals and objectives of North America Customer Fulfillment teams

· Work closely with building Operations, Operations Engineering, FC Start up Team, AFT Software teams, ACES team, and Safety in supporting MHE systems optimization and project implementation

· Understand, maintain and troubleshoot material handling control systems, including PLC/PC controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems

· Monitor MHE metrics and partner with maintenance/operations for system performance issues and provide analysis across all operations.

· Act as first level escalation support for the Control Systems Techs/Leads, during and after business hours, troubleshooting locally and remotely and repair all hardware or controls software systems within the building

· Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.

· Mentor Control System Technicians (CST) and Control System Leads (CSL) within your assigned building

· Facilitate Failure Analysis and Incident Review processes and implement process improvements or retraining to avoid future incidents

· Apply subject matter expertise in material handling and electronic systems to maximize building utilization of systems

· Perform, Utilize, and provide analysis building System Assessments to assess material handling system performance

· Partner with other building Operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Act as the technical consultant for capital projects inside the building
· Utilize building network support resources for guidance and assistance, and provide assistance to peers, as needed

· Communicate technical issues and project timelines with building leadership, operations and the maintenance team. Explain production impacts

· Assist with skill assessments for the Technical positions within building operation maintenance teams

· Handle flexible work load which may come from management or other operations

· Participate in AE conference calls and coordinate with AE central team to complete all tasks required

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements:

* Support, mentor, and motivate your salaried and hourly workforce
* Lead large-scope projects with site and regional impact
* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
* Manage safety, quality, productivity, and customer delivery promises
* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
* Stand/walk for up to 12 hours during shifts
* Work in an environment where the noise level varies and can be loud
* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
* Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

We are open to hiring candidates to work out of one of the following locations:

Sioux Falls, SD, USA

Seasonal Trainer
The Fulfillment Center Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.

The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the\ training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.

Excellent communication skills
• Comfortable talking in front of a group as well as one-on-one with an individual
• Able to give and receive feedback effectively
• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)

Ability to follow up
• Always meets time commitments and deadlines, is goal oriented
• Checks and tests for understanding
• Gives insight to area managers

Proven people skills
• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
• Is an active listener

Is a technical expert
• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream variances
• Is able to use resources to expand knowledge and can answer tough questions

Key job responsibilities
Key Responsibilities:

• Be an extreme owner of associate on-boarding experience and execution. No detail or task is out of this roles scope when it comes to on-boarding experience.
• Perform work with minimal guidance and supervision.
• Ensure training rooms are prepared and clean.
• Setup for training.
• Welcome and greet new associates, maintaining a high level of positive energy.
• Talk to both small and large groups, presenting NHO and other material as required.
• Coordinate actions between Learning, HR, and Operations in an ambiguous and fast paced environment.
• Conduct audits, and performance coaching.
• Perform additional trainer duties, or work in path when not on-boarding.