Regional Manager/ Senior Business Coach

Equal parts advisor and operating partner, Amazon’s team of Regional Managers known as Senior Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time.

The Sr. Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Sr. Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.

Sr. Business Coaches partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world.

ABOUT AMAZON LOGISTICS
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

WHAT YOU’LL DO
As a Sr. Business Coach, you will partner with 20-40 DSP owners assigned to delivery stations across the Seattle region. The Sr. Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. A Sr. Business Coach will collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Sr. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. A Sr. Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

On a daily basis, Sr. Business Coaches are responsible for:

• Supporting owners as they onboard to the program and prepare to launch.
• Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
• Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.
• Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Willingness to travel (~2-3 days/week); the role is based out of our Bellevue office location, but the Candidate should be flexible with hours and travel to support the portfolio of assigned DSP owners as needed.

The Team

Amazon Fresh Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences throughout our grocery stores. We are passionate about creating a shopping experience that provides our customers with a wide selection, low prices and convenience. If you enjoy being both an leader and an inventor and you want to join a fast-paced, cutting edge team that is making history and breaking new ground for Amazon’s grocery stores, this is the place for you.

The Role
We are looking for an experienced Assistant Manager (Overnight) who can bring Amazon’s customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Assistant Managers are experienced in leading large teams to deliver against standard operating procedures. Assistant Managers are natural leaders who are comfortable with change and are always looking for ways to improve their operation. Assistant Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
In this role, you will:
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
• Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
• Delegate effectively to drive exceptional results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
• Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
• Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
• Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
• You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time.

Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
Must be able to work a flexible schedule/shift/work area, including weekends, nights and/or holidays.



We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Regional Manager/ Senior Business Coach

Equal parts advisor and operating partner, Amazon’s team of Regional Managers known as Senior Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time.

The Sr. Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Sr. Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.

Sr. Business Coaches partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world.

ABOUT AMAZON LOGISTICS
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

WHAT YOU’LL DO
As a Sr. Business Coach, you will partner with 20-40 DSP owners assigned to delivery stations across the Seattle region. The Sr. Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. A Sr. Business Coach will collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Sr. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. A Sr. Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

On a daily basis, Sr. Business Coaches are responsible for:

• Supporting owners as they onboard to the program and prepare to launch.
• Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
• Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.
• Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Willingness to travel (~2-3 days/week); the role is based out of our Bellevue office location, but the Candidate should be flexible with hours and travel to support the portfolio of assigned DSP owners as needed.

Amazon is seeking a motivated individual with strong analytical skills and program management experience in Healthcare Security to join Global Security Operations. The successful candidate is a self-starter with strong attention to detail and has the ability to work in a fast-paced, ambiguous environment. The drive and capability to shape an emerging business strategy is necessary to be successful in this role.
The Sr. HealthSec Services (HSS), Mgr. supports various teams in the US healthcare operations leveraging data and customer feedback to influence the direction of security and risk programs. The ideal candidate for this role explores big ideas that have a large impact across multiple teams and organizations with a focus on continuous improvement. This role identifies broad business problems into specific projects, conducting a thorough analysis, implementing continuous improvement initiatives, and communicating results effectively at the operational and senior leadership level.



Key job responsibilities
•Stays informed of local, state, and federal laws related to healthcare practices, including changes or developments and their impact on business operations
•Partners with stakeholders to align policies and initiatives with requirements and demands of accrediting/licensing bodies
•Drives implementation of physical security controls to maintain control of PHI/PII in adherence with applicable state and federal laws
•Partners with stakeholders to review security processes regularly to ensure optimal efficiency and embrace continuous quality improvement
•Serves as subject matter expert for security and risk management keeping stakeholders abreast of key issues and the team’s performance
•Effectively partners with internal customers in evaluating current and future security services, processes and initiatives
•Delivers complex medium to large scale projects from initiation through delivery
•Supports critical relationships and negotiations of agreements with customers, suppliers or other external partners
•Collaborates with counterparts in other functional areas across the enterprise as well as various partner teams
•Develops program vision, and gain buy-in for that vision across senior leadership
•Emphasizes and analyze the use of data and customer feedback to optimize program effectiveness
•Operates with significant autonomy and discretion
•Up to 40% domestic travel