Job Details

Description

Under the supervision of the Chief Housekeeper, the Housekeeping Attendant’s duty is to see that an assigned number of passenger staterooms, officer staterooms, common areas and work areas are maintained in a timely fashion and in impeccable condition of cleanliness.

These areas are to be provided with supplies, company literature and amenities for the total satisfaction of the passengers and crewmembers that will exceed expectations.

Essential Duties & Responsibilities

• Make introductions to passengers and explain what services you will be providing to them daily, throughout the cruise
• Learn passenger names in your assigned area and use them in greeting and conversing with them, being certain to speak with each one daily
• Maintain safe and sanitary conditions at all time. All FDA, Coast Guard and Maritime Security guidelines are to be followed at all times
• Clean passenger and officer staterooms impeccably, on a daily basis - including private verandas
• To report any maintenance issues found in your assigned staterooms or passenger areas on a daily basis
• To properly stock, use and place cleaning carts as instructed
• To place designated information and amenities in passenger staterooms
• To stay personally current on cruise events and programs in order to answer any passenger questions
• Assist in removal of room service equipment (dining room trays, dishes, etc.) from passenger staterooms to appropriate locations.

These items should never be left in passenger corridors or elevator lobbies

• Assist in controlling circulating inventory (linens, soaps, etc.) and properly store dirty linens and garbage according to policies established by the Chief Housekeeper and the American Queen Steamboat Company
• Clean corridors, carpet and change light bulbs in assigned rooms or as assigned by Chief Housekeeper / Assistant Chief Housekeeper
• Assist other crewmembers with their duties whenever directed or whenever necessary to accomplish overall team goals of providing exemplary service to our passengers.
• Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers and management at all times.
• Assist with monthly inventories as assigned. May be required to inventory maintenance issues
• Depending on vessel, this position may be required to assist in other areas of the Housekeeping department, such as Laundry and / or Porter
• Required to attend all meetings scheduled by the Chief Housekeeper or senior management
• To read and follow all memos / directives as issued by company management
• Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
• Actively participates in embarking duties such as loading, unloading, luggage carrying, etc., as needed
• Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications

Education :

• HS Diploma or Equivalent Required
• Professional Certification(s) or License :
• Valid Transportation Worker Identification Credential (TWIC) if applicable, and / or ability to obtain and maintain
• Copy of DD214, if Veteran status
• Valid Driver's License

Skills & Abilities :

• Excellent verbal and written communications skills
• Ability to interact with individuals at all levels in a pleasant and professional manner
• Logically and independently plan, organize and complete work assignments
• Must maintain a neat, clean and professional appearance

Experience :

• At least two to four years of experience required in a position with similar duties and responsibilities
• Cruise industry experience preferred

Physical :

• Must submit to and pass mandated USCG physical
• Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.
• Ability to conduct work in a marine environment that is subject to some / all the following : confined spaces, uneven surfaces, variations in temperature, wake, and motion
• Ability to lift and carry up to 50 lbs.
• Ability to climb stairs and ladders

Other :

• Must be at least 21 years of age.
• Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident / incident testing.
• Compensation starts at $60 / day worked + gratuities and increases to $80 / day worked + gratuities after 90 days of employment.
• Additional requirements may be required depending on the physical needs of the role.

Our Values - RESPECT :

At City Experiences and American Queen Voyages, our mission is to create amazing experiences not only for our guests, but our employees.

Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.

RESPECT stands for : Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.

Overview

SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve.

The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Pay Rate : $14.00 per hour

Responsibilities

• Communicate effectively and professionally with all customers, providers, airport personnel, co-workers, and supervisors.
• Memorize and follow procedures concerning customer service, transportation options, and airport regulations.
• Work as a teammate in a fast-paced environment while remaining calm and proactive.
• Provide instructions, give directions, and assist customers with an appropriate knowledge of transportation providers, the Airport, as well as the surrounding metro area.
• Communicate with other employees and reporting supervisor over a hand held radio professionally, with clarity and conciseness.
• Document incidents, record detailed reports, both manually and electronically.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the reporting supervisor.
• Other duties may be assigned as needed.

Qualifications

Qualification Requirements : To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience : High School Diploma or GED equivalent, and at least 6 months of Customer Service experience required.

Background Check / Drug Screen : Applicant must be able to pass a criminal background check and pass a drug screen.

Availability to Work : Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and / or week-ends may be a requirement.

License Requirement : The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Language Ability : Applicant must be able to read and write in English. They must be able to communicate clearly, effectively and positively with all customers, employees and superiors in English, in person, on the telephone, and over the hand-held radios.

Reasoning Ability : Ability to apply common sense and understanding to carry out detailed but standard written or oral instructions.

Be able to effectively respond to customer problems or complaints.

Tool Usage : Ability to function with computer, Microsoft software, multi-line telephone, hand-held radio, and taxi remote.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Covered-outdoor workplace, temperature and wind determined by the weather.
• Standing, walking through lanes of traffic and on concrete sidewalk throughout shift.

Physical Demands : Applicant must be able to walk and stand for extended periods of time and lift a minimum of 30 lbs. Must be able to be outside in adverse weather conditions for long periods of time, maneuver between vehicles and step on and off of curbs as needed, to assist customers.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law.

SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-FL-TAMPA

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POSITION TITLE : Room Attendant

REPORTS TO : Executive Housekeeper

POSITION SUMMARY :

A room attendant performs routine duties in cleaning and servicing of guest rooms under supervision of the housekeeping supervisor.

Room attendants promote a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.

He / She should maintain complete knowledge of and comply with all housekeeping departmental policies / service and also the hotel's procedures / standards.

Additionally, maintain complete knowledge of correct maintenance and use of equipment.

DUTIES AND RESPONSIBILITIES :

• Cleaning guest rooms according to the "Once a Round" procedure in the amount of time set up in Vista Host standards.
• Making beds according to standard with fresh sheets and pillowcases.
• Cleaning rugs, carpets, upholstered furniture, and / or draperies, using vacuum cleaners and / or shampooers.
• Emptying wastebaskets and transporting other trash and waste to disposal areas.
• Sweeping, scrubbing, waxing, and / or polishing floors, using brooms, mops, and / or powered scrubbing and waxing machines.
• Cleaning mirrors and shelves, wiping doors, door frames, and furniture.
• Dusting light fixtures, windowsills, baseboards, and picture frames.
• Arranging furniture properly.
• Cleaning bathrooms, scrubbing basins, tubs, toilets, and tile floor with appropriate chemical solutions and rags in accordance with Vista Host policy.
• Reporting all vacated and cleaned rooms, occupied and cleaned rooms to the Executive Housekeeper or the Assistant Housekeeper.
• Submitting work orders when maintenance deficiencies are noted.
• Maintaining a clean and well stocked cart at all times.
• Checking heating and cooling system as appropriate for the time of year, televisions, radios, clocks, and all lights in all areas of the bathroom and guest room.
• Reporting all deficiencies in operation of heating and cooling systems, televisions, radios, clocks, and replacing light bulbs as needed.
• Replenishing room supplies in proper quantity and location.
• Other duties as assigned.

Qualifications :

• This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds.
• You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motions.

Job Summary

Patient assessment and coordination of patient care based upon patient age and developmental level utilizing departmental medical protocols and standards.

Standards established by the medical director, and which are based on State and Federal Laws of Paramedic Practice.

Tampa General Hospital

TGH is the area’s only level I trauma center and one of just two ABA-verified adults & pediatric burn centers in Florida.

With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need.

The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center and has a 32-bed Neuroscience Intensive Care Unit.

Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children’s Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services.

As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.

Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties : Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics.

Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time an accomplishment that fewer than one percent of hospitals nationwide have earned.

TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Air transport provided by Metro Aviation, Inc.

Qualifications

• State of Florida Paramedic Certification.
• Minimum five years’ experience as a Paramedic.
• AHA ACLS, PALS, BLS certifications required .
• NRP certification preferred or completion within 6 months of hire.
• Advanced certification such as FP-C or CCP-C preferred or completion within 2 years of hire required in accordance with Aeromed CAMTS accreditation standards.
• Advanced Trauma certification such as ATLS audit or equivalent advanced trauma education preferred.
• Water egress course completion required within 1 year of hire.
• Department of Transportation air crew course curriculum content is a component of the Aeromed initial orientation process with successful completion of content required by the end of orientation.
• Adherence with TGH and Aeromed Department BMI standards are required.
• Able to meet the physical demands of the air medical transport environment.
• Excellent interpersonal and communication skills required.
• Excellent public relations skill.

POSITION TITLE : HOUSEKEEPING ATTENDANT

FLSA : NON-EXEMPT

REQUIRED EDUCATION, SKILLS, AND ABILITIES :

• High School Graduate / GED
• Janitorial / housekeeping experience preferred
• Good interpersonal skills
• Ability to lift 30 lbs.

PRINCIPAL DUTIES :

• Routine cleaning inside clinic building.
• Periodic cleaning outside premises
• Help set up for meetings.
• Emergency cleaning of the clinic (spills, etc.)
• Stocking restrooms with towels, tissue, etc.
• Keeping restrooms, lobby, halls, etc. neat and clean.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

None

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