About the Role

Reports to: Collections Lead - New Verticals

The Order to Cash, Service Delivery team manages Accounts Receivable for Uber’s different B2B lines of business to ensure Accounts Receivable Process operate efficiently! This team is responsible for driving performance of BPO organization, data insights & analytics, and engagement with internal & external customers.

As a Sr. Collections Analyst, you will play a meaningful role in ensuring timely and efficient collection of outstanding payments from Uber B2B customers! You will analyze customer accounts, resolve payment issues, and collaborate with various cross-functional partners to optimize cash flow and minimize delinquencies. This position requires strong analytical skills, attention to detail, the ability to build and maintain positive relationships with internal and external customers & vendors organization management.

What You'll Do

• Supervise the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery.
• Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies.
• Resolve Business issues and disputes with critical customers in partnership with BPO organization.
• Prepare and present regular reports on collection performance, aging of accounts, and metrics to management.
• You will closely work with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring Customer experience and stakeholder alignment.
• Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs.
• Stay updated on industry trends, regulations, and benchmarks related to collections, credit management, and debt recovery.

Basic Qualifications

• 8+ years B2B AR Collections experience driving large AR Portfolio
• Experience handling outsourced AR and BPO operations

Preferred Qualifications

• Bachelor's degree in finance, accounting, or a related field (or equivalent work experience)
• 10+ years B2B AR Collections experience driving large AR Portfolio
• Proven experience as a Collections Analyst driving large AR Portfolio and managing outsourced AR operations
• Strong understanding of accounting principles, financial analysis, and credit risk assessment
• Excellent communication and negotiation skills, with the ability to effectively engage with external and internal customers
• Proficiency in using financial software, ERP systems (e.g Oracle, SAP, HRC), and MS Office suite, particularly Excel for data analysis and reporting
• Ability to analyze large datasets, identify trends, and draw meaningful insights
• Strong problem-solving skills and ability to make sound decisions independently
• Diligent with a focus on accuracy and quality of work
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Professional demeanor and customer focused approach

For Dallas, TX-based roles: The base salary range for this role is $88,500 per year - $98,750 per year.

For Miami, FL-based roles: The base salary range for this role is $88,500 per year - $98,750 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

About the Role

The Cards Program Lead within the Travel & Expense Team strives to deliver efficient services with high customer satisfaction while improving policy compliance and financial incentives!

This role strategically oversees the global cards programs including individual corporate cards; procurement cards; central travel accounts & virtual cards supporting our internal and external customers and suppliers. The role involves driving global project execution & implementations; process creation, improvement & automation; resource allocation; stakeholder engagement; supplier management; service delivery and customer experience! This role will have 2 direct reports & an offshore BPO service delivery team partnering with a broad range of regional and global teams to deliver on program objectives.

The ideal candidate will be challenged with driving automation of operational processes in collaboration with our FinTech teams & completing digital transformation initiatives, partnering with card suppliers to evolve & enhance the payments programs.

What You'll Do

• Design & implement the global cards program strategy, positioning for technological and digital transformation (Automation; Virtual Payments; Digital Wallet).
• Lead program operations & drive process efficiencies within corporate payments (Individual CC; Lodge/ CTA; PCard; VCA).
• Lead change management initiatives and business communications.
• Build strong global supplier relationships with card / wallet providers and other travel and expense partners.
• Analyze performance of credit card providers and lead SRM activities.
• Reinforce standard operating procedures and policies across card programs to drive compliance.
• Optimize card program adoption; find opportunities for enhancement to improve efficiency, lower operational costs, optimize rebate incentives, and drive superior user experience.
• Lead JIRA service desk management card inquiries (SLAs, macros).
• Develop and maintain workflows and processes to enable appropriate financial controls.
• Subject matter expertise in transaction processing & approval procedures.
• Oversee the delivery of central card reporting and reconciliation files.
• Lead & implement card policy updates & changes.
• Work closely across FinOps & Finance to support program management & proactively manage and resolve business and operational issues in an innovative, efficient and effective manner (Accounting, Treasury, Procurement, Accounts Payable).
• Partner with FinOps / Finance to manage query resolution/ compliance and identify audit deficiencies; areas of risk & savings opportunities (Accounts Payables, Expense, IA, FRM).
• Work with the global reporting and analytics team to help develop insightful analytics; identifying cost savings initiatives & supporting global projects.
• Partner with the T&E teams to support new program launches and ad-hoc projects.
• Lead a diverse, high impact team that is focused on mission, goals, results, customer service and doing the right thing for the company.
• Consistently lead cohesive team meetings that evokes strategy, inclusiveness, accountability, empowerment and growth.
• Effectively mentor, train and upskill team members; placing high priority in professional development, goal setting, recognition, and retention.
• Define program priorities and strategically allocate resources for short and long term goals; forward looking across the team structure to ensure appropriate staffing needs are taken into account for optimal service delivery and project execution.
• Coordinates projects with internal teams to establish priorities and ensure timely delivery.
• Produces and shares insights from a variety of tools.

Basic Qualifications

• Bachelor's Degree in Accounting or related field
• 5+ years' experience managing card programs, preferably in a global shared services environment

Preferred Qualifications

• Experience working within a management role within the Payments industry focusing on cards program implementation
• Customer oriented, hands-on, strong work ethic and can-do mindset
• Strong project management skills, capable of driving multiple projects and working in a high-paced environment
• Strong analytical, critical thinking and problem solving skills
• Ability to partner cross-functionally across all levels and with third-party teams
• Prior experience managing, coaching and mentoring team members
• Excellent verbal and written communication skills, including experience in presenting insights to employees, internal departments & providing key information and status to cross-functional partners
• Intermediate Microsoft Office Excel, PowerPoint and Word skills
• The ability to simultaneously manage multiple initiatives while making a day-to-day difference
• Ability to challenge the status quo and seek dynamic operational, strategic and commercial solutions

For Dallas, TX-based roles: The base salary range for this role is $114,000 per year - $127,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is $127,000 per year - $141,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

In Finance Operations, we work hand-in-hand with leaders across the company to ensure smooth, disciplined execution of strategic business objectives. We provide end-to-end assistance to support Uber globally across procure to pay; strategic sourcing, logistics, and supply chain; contingent workforce; B2B order to cash; payroll; travel, expense, and business visas; intelligent automation; and F&A shared services.

About the Role

The position reports to the Head of the OTC Global Process Owners (GPO) Department, as Credit & Collections GPO, and is a core member of the GPO Module Leadership Team, within the broader Order to Cash Organization at Uber, a component of the broader Finance Operations Group.

The Credit & Collections GPO Lead is accountable for Credit & Collections related Process optimization and implementation globally, Policies definitions and updates, Compliance enforcement and evangelism, technology adequacy, and trending analysis.

What You'll Do

• Manage a diverse, local & virtual team of Credit & Collections specialized GPOs, help them drive optimal process design, Policies adequacies, Compliance enforcement, and up-to-date technology solutions.
• Set the roadmap for the Credit & Collections GPO team, define an annual operational critical path aligned with the broader GPO & OTC Organization, and target to exceed annual efficiency & effectiveness targets.
• Responsible for process control design in the Credit & Collections area, and SOX compliance.
• Partner with Fellow OTC GPO Technology to consider & test platforms/tools and system enhancements.
• Take a data-driven approach to recommend solutions to improve process effectiveness.
• Own and drive process excellence measurements associated with the Credit & Collections space.
• Build strong collaborative working relationships with outsourcers and external business partners with a focus on driving efficiencies and improving levels of service.
• Support the Revenue Accounting to design process controls and lead all aspects of testing and remediation in compliance with Sarbanes-Oxley (SOX)
• Manage a variety of cross-functional projects Credit & Collections related that drive operational efficiencies and enhance reporting and analysis for improved decision-making.
• Maintain & document relevant policies and procedures.

Basic Qualifications

• 10+ years of international Credit & Collections Operational and/or Process experience, in multifaceted, complex, matrixial environments.

Preferred Qualifications

• Significative experience working cross-functionally with partners and team members across functions and geographies. Solid track collaboration track record with IT and engineering teams an advantage.
• Excellent communication skills, and evidenced ability to communicate with varied audiences in making the complex simple. Proven track record in consulting and influencing internal business clients, external customers, and a wide range of external service providers, including Business Process Outsourced (BPO).
• Change Agent: Ability to inspire change and improve end-to-end processes with a strong, proven track record in business process re-engineering and systems analysis. Demonstrate strong influential collaboration skills with leadership in a fast-paced changing environment.
• Compelling leadership capabilities evidenced by the ability to gain the trust of partners, negotiate with, influence, and motivate a diverse group of team members of varying levels.
• Senior end-to-end Project management experience coupled with world-class expertise in both Credit & Collections.
• Formal Agile and/or Six Sigma certifications are an advantage.
• Strong quantitative skills and extended experience in data analytics, with a problem-solving approach.
• Strong understanding of internal controls, including Sarbanes Oxley compliance.

For Chicago, IL-based roles: The base salary range for this role is $114,000 per year - $127,000 per year.

For Dallas, TX-based roles: The base salary range for this role is $114,000 per year - $127,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is $127,000 per year - $141,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.