Elmer's Home Services Heating & Air Conditioning is hiring a full-time Dispatcher (Bilingual a Plus) to join our team to provide top-notch customer service while efficiently dispatching our crew in the San Antonio, TX area.

Do you enjoy providing world-class customer service in a fast-paced office environment? Are you a team player looking for a solid team to join?

Can you lead effectively and motivate a team toward a common goal? If this sounds like the dispatch services position you've been looking for, keep reading!

Our Dispatchers enjoy earning a competitive pay of $42,000 - $52,000 / yr , depending on experience, and working full-time hours with occasional additional time required.

We recognize that much of our success can be attributed to our teams, so we provide exceptional benefits including better than average employer contribution on medical, dental, and vision insurance .

Plus, more benefits are being added as we grow ! We look forward to meeting you, so if this sounds like the dispatch service opportunity you've been looking for, please fill out our initial 3-minute mobile-friendly application today!

ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING

Our company has been serving the San Antonio area's HVAC and plumbing needs for over 20 years. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs.

We work hard to maintain our reputation as the most professional and punctual HVAC team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community.

We chose the color pink to represent our company in honor of our owners' mother and all those that have bravely battled cancer.

To this day, we strive to make a difference in our community by showing up and offering an endless amount of support for numerous organizations and charitable events throughout San Antonio.

The support that we have for our community is paralleled with the dedication that we have for our amazing team. We know our success is due in part to our top-notch, trustworthy employees who strive for industry excellence.

That is why we invest heavily in employee training and promoting professional growth.

A DAY IN THE LIFE OF A DISPATCHER

As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service.

Most of your day is spent in an office environment on the phone or on your computer receiving incoming client calls, making outbound calls, and dispatching sales, install, and service calls.

Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage.

You forecast days and weeks ahead to keep all employees working and on track.

Working in the call center, you ensure that our clients are heard and their problems are quickly resolved. Your personable demeanor and positive attitude deliver a remarkable first impression for each and every client.

In order to provide our services as solutions, you take time to listen to each client and their unique needs. You easily build trust and develop strong relationships with our clients which enables you to turn a simple phone call into a successfully booked job.

Your customer-service skills are first class!

QUALIFICATIONS

• Experience in management, scheduling, reception, and customer service
• Computer skills and the ability to learn / use ServiceTitan software (previous experience a PLUS!
• Can work evenings and weekends
• Pass a background check and periodic drug testing
• Exceptional customer service and leadership skills

Dispatch service and call center experience would be preferred but multiple factors will be taken into consideration. HVAC and plumbing industry knowledge would be very helpful, but we can train you on the industry-specific aspects of the job.

Is being accurate and concise at the heart of all you do? Can you multitask and complete assignments on time? Are you driven to exceed personal and team goals?

Do you radiate a work-hard, play-hard vibe? If so, then you might just be the perfect person for this Dispatcher position! Apply today! We look forward to meeting you!

Location : 78233

Acadian Companies

JOB DESCRIPTION

Job Title : Dispatcher

Dispatcher

Alternate Job Title(s) :

Emergency Medical Dispatcher; Paramedic

Division / Department :

Acadian Ambulance Service

Status : Hourly Non-Exempt

Hourly Non-Exempt

Performance Appraisal Type :

Professional

JOB SUMMARY : Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.

REPORTS TO : Operations Supervisor Operations Manager Vice President of Operations EQUIPMENT : Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

DUTIES AND RESPONSIBILITIES : Except as specifically noted, the following functions are considered essential to this position.

• Assists ground and / or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as requried.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

PHYSICAL DEMANDS : Physical activities and the amount of time spent performing each while on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Stand

Walk

Talk or hear

Use hands to finger, handle or feel

Climb or balance

Stoop, kneel, crouch or crawl

Reach with hands and arms

Taste or smell

Weight lifting requirements and the amount of time spent lifting on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Vision requirements :

Color Vision (Able to identify and distinguish colors.)

Distance Vision (Clear vision at 20 feet or more.)

Close Vision (Clear vision at 20 inches or less.)

Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth Perception (Able to judge distances and spatial relationships.)

Focusing (Able to adjust the eye to bring an object into sharp focus.)

WORK ENVIRONMENT : Exposure to environmental conditions and the amount of time exposed to each on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Wet, humid conditions (non-weather)

Work near moving mechanical parts

Work in high, precarious places

Fumes or air borne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration

Noise level associated with this job : Moderate Noise (Examples : business office with typewriters and / or computer printers, light traffic). QUALIFICATIONS :

• High School Diploma or GED.
• National and / or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
• Completion of EMD certification will be required.

INTERPERSONAL REQUIREMENTS :

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

TRAINING REQUIREMENTS :

• Orientation to job requirements.

Acadian Companies

JOB DESCRIPTION

Job Title : Dispatcher

Dispatcher

Alternate Job Title(s) :

Emergency Medical Dispatcher; Paramedic

Division / Department :

Acadian Ambulance Service

Status : Hourly Non-Exempt

Hourly Non-Exempt

Performance Appraisal Type :

Professional

JOB SUMMARY : Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.

REPORTS TO : Operations Supervisor

Operations Manager

Vice President of Operations

EQUIPMENT : Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

DUTIES AND RESPONSIBILITIES : Except as specifically noted, the following functions are considered essential to this position.

• Assists ground and / or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as requried.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

PHYSICAL DEMANDS :

Physical activities and the amount of time spent performing each while on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Stand

Walk

Talk or hear

Use hands to finger, handle or feel

Climb or balance

Stoop, kneel, crouch or crawl

Reach with hands and arms

Taste or smell

Weight lifting requirements and the amount of time spent lifting on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Vision requirements :

Color Vision (Able to identify and distinguish colors.)

Distance Vision (Clear vision at 20 feet or more.)

Close Vision (Clear vision at 20 inches or less.)

Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth Perception (Able to judge distances and spatial relationships.)

Focusing (Able to adjust the eye to bring an object into sharp focus.)

WORK ENVIRONMENT :

Exposure to environmental conditions and the amount of time exposed to each on this job :

AMOUNT OF TIME

None

Up to 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Wet, humid conditions (non-weather)

Work near moving mechanical parts

Work in high, precarious places

Fumes or air borne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration

Noise level associated with this job :

Moderate Noise (Examples : business office with typewriters and / or computer printers, light traffic).

QUALIFICATIONS :

• High School Diploma or GED.
• National and / or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
• Completion of EMD certification will be required.

INTERPERSONAL REQUIREMENTS :

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

TRAINING REQUIREMENTS :

• Orientation to job requirements.

Position Description

Join Serco as a HERO Dispatcher in San Antonio, Texas!

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.

You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. Starting pay is $18.

00 / hr with overtime shifts available.

In this role, you can expect to :

• Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
• Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
• Log potential and confirmed incidents, construction and maintenance closures using ITS software.
• Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
• Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information
• Complete the initial and on-the job training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager.

Qualifications

To be successful in this role, you will have :

Have at least six months customer support or equivalent experience

within the last three years.

• High School diploma
• Available to work various shifts, weekends, and holidays
• Able to speak English language (fluent Spanish is plus)

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.

Company Description :

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries.

Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

SERVICE DISPATCHER

Responsibilities :

• Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
• May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Qualifications :

• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization :

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits :

Crown offers an excellent wage and benefits package for full-time employees including Health / Dental / Vision / Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO / AA Employer Minorities / Females / Protected Veterans / Disabled