Elmer's Home Services Heating & Air Conditioning Jobs (2)

Elmer's Home Services Heating & Air Conditioning is hiring a full-time Dispatcher (Bilingual a Plus) to join our team to provide top-notch customer service while efficiently dispatching our crew in the San Antonio, TX area.

Do you enjoy providing world-class customer service in a fast-paced office environment? Are you a team player looking for a solid team to join?

Can you lead effectively and motivate a team toward a common goal? If this sounds like the dispatch services position you've been looking for, keep reading!

Our Dispatchers enjoy earning a competitive pay of $42,000 - $52,000 / yr , depending on experience, and working full-time hours with occasional additional time required.

We recognize that much of our success can be attributed to our teams, so we provide exceptional benefits including better than average employer contribution on medical, dental, and vision insurance .

Plus, more benefits are being added as we grow ! We look forward to meeting you, so if this sounds like the dispatch service opportunity you've been looking for, please fill out our initial 3-minute mobile-friendly application today!

ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING

Our company has been serving the San Antonio area's HVAC and plumbing needs for over 20 years. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs.

We work hard to maintain our reputation as the most professional and punctual HVAC team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community.

We chose the color pink to represent our company in honor of our owners' mother and all those that have bravely battled cancer.

To this day, we strive to make a difference in our community by showing up and offering an endless amount of support for numerous organizations and charitable events throughout San Antonio.

The support that we have for our community is paralleled with the dedication that we have for our amazing team. We know our success is due in part to our top-notch, trustworthy employees who strive for industry excellence.

That is why we invest heavily in employee training and promoting professional growth.

A DAY IN THE LIFE OF A DISPATCHER

As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service.

Most of your day is spent in an office environment on the phone or on your computer receiving incoming client calls, making outbound calls, and dispatching sales, install, and service calls.

Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage.

You forecast days and weeks ahead to keep all employees working and on track.

Working in the call center, you ensure that our clients are heard and their problems are quickly resolved. Your personable demeanor and positive attitude deliver a remarkable first impression for each and every client.

In order to provide our services as solutions, you take time to listen to each client and their unique needs. You easily build trust and develop strong relationships with our clients which enables you to turn a simple phone call into a successfully booked job.

Your customer-service skills are first class!

QUALIFICATIONS

• Experience in management, scheduling, reception, and customer service
• Computer skills and the ability to learn / use ServiceTitan software (previous experience a PLUS!
• Can work evenings and weekends
• Pass a background check and periodic drug testing
• Exceptional customer service and leadership skills

Dispatch service and call center experience would be preferred but multiple factors will be taken into consideration. HVAC and plumbing industry knowledge would be very helpful, but we can train you on the industry-specific aspects of the job.

Is being accurate and concise at the heart of all you do? Can you multitask and complete assignments on time? Are you driven to exceed personal and team goals?

Do you radiate a work-hard, play-hard vibe? If so, then you might just be the perfect person for this Dispatcher position! Apply today! We look forward to meeting you!

Location : 78233

Elmer's has been serving the San Antonio area's HVAC needs for over 20 years. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs.

We work hard to maintain our reputation as the most professional and punctual HVAC team in town. We have strong ties in our community and reach out to volunteer with many organizations including Haven for Hope, The Battered Women's Shelter of San Antonio, Meals on Wheels, and Camp Discovery.

We know our success is due in large part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.

Elmer's Home Services is recruiting a full-time Call Center Manager.

A DAY IN THE LIFE OF A HVAC CALL CENTER MANAGER

Job Summary :

Experienced in motivating and managing all functions of a busy and fast paced call center, and who possesses experience with call center information management, reporting and technology.

Our business requires a manager that is dedicated to excellence and client satisfaction. Call Center Manager will work closely with our CSR to ensure that all our customers receive outstanding service in an efficient and timely manner.

The ideal candidate will have a proven track record as a leader in the HVAC industry. Will supervise, hire and train call center professionals.

We provided 24 / 7 customer services to our Awesome customers.

Requirements :

• 3-5 years of supervisory and management experience in a fast-paced call center.
• Exemplify exceptional communication and customer service principals.
• A proven track record hiring, developing and mentoring a world class team.
• Strong skills, in training, implementation of new policies and procedures to streamline efficiencies.
• Solid experience; monitoring, script development and elevating customer service to new levels.
• Strong leadership skills, builder of positive relationships with all clients and all levels of management.
• Aides with the design of training manuals and Standard Operational Procedures (SOP)
• Maintains and provides various reports such as : Call recording, audits, call center KPIs, scheduling, etc.
• Provides training, coaching and performance feedback of the team.
• Uses metrics to drive accountability and performance.
• Ability to use Service Titan is a plus.
• Knowledge of refrigeration and HVAC is a plus.
• Knowledge of the service industry, including principles and practices related to Dispatch Call Center.
• Ability to solve problems and apply good judgement.
• Excellent verbal / nonverbal and written communication and presentation skills.
• 4 year Degree or equivalent management experience.

Pay and Perks :

We offer a competitively pay upon experience and performance. In addition to great pay and our exceptional culture, we offer great benefits and perks with more being added as we expand.

Better than average employer contribution on medical, dental, and vision

Vacation Pay

Life Insurance

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application.

We hope to meet you soon!