Job Description

Description

The dispatcher in the call center is responsible for answering telephone calls in the ambulatory care call center, typing the messages in EpicCare and routing the calls to the appropriate department or the Registered Nurse for complete resolution.

Incorporates the concepts of the Hospital's Customer Service Program into all aspects of patient care activities. Accountable to the Nursing Director or designee for all activities.

Education

High School Diploma or Equivalent (Required)

Experience

2 Years experience working in a Call Center (Preferred)

Description

Summary

Dispatcher

Are you seeking an entrepreneurial, empowering workplace that allows you to :

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals the fastest growing rental business in North America is seeking a Dispatcher.

As a Dispatcher, you will manage Drivers to ensure prompt receipt and delivery of equipment from / to customers. This role is responsible for overseeing the application of appropriate DOT standards.

Includes responsibility for reporting, scheduling, and supports customer service / sales goals of the business unit.

Education or experience that prepares you for success

• High School Diploma or GED
• 2+ years in role applications of various construction / industrial equipment
• Experience in role applying knowledge of the DOT Federal Motor Carrier Safety Regulations

Knowledge / Skills / Abilities you may rely on :

• Customer Service & dispatch training a plus
• Working knowledge of the delivery area.
• Able to effectively communicate

This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company.

Essential functions and overtime eligibility may vary based on the specific task assigned to the position.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors / outdoors when required by the job.

The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer Minority / Female / Disabled / Veteran and any other protected class.

Base Pay Range : $60,142.00 - 82,694.70

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

Please visit for more information on our benefits and to join our Talent Network.

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position.

In order for the employee to get a referral bonus they need to contact their regional recruiter.

Clarification from the agency

Applications will be accepted from Current permanent Department of Interior employees in the Competitive Service, Land Management Workforce Flexibility Act (LMWFA) eligibles, Career Transition Program (CTAP) eligibles.

Duties

PLEASE NOTE : TO BE FOUND ELIGIBLE FOR CONSIDERATION YOU MUST PROVIDE THE FOLLOWING :

ALL APPLICANTS (INCLUDING THOSE WHO CURRENTLY WORK FOR THE FEDERAL GOVERNMENT AND THOSE WHO DO NOT) MUST PROVIDE THEIR MOST RECENT PERFORMANCE APPRAISAL SHOWING THE OFFICIAL RATING AND SIGNED BY A SUPERVISOR.

IF YOU DO NOT HAVE A CURRENT PERFORMANCE APPRAISAL OR HAVE NEVER RECEIVED ONE, YOU MUST SUBMIT DOCUMENTATION STATING WHY ONE IS NOT AVAILABLE.

A WORD DOCUMENT PROVIDING THAT INFORMATION IS ACCEPTABLE. IF YOU DO NOT SUBMIT A PERFORMACE APPRASIAL OR A DOCUMENT STATING WHY YOU DO NOT HAVE ONE, YOU WILL NOT BE CONSIDERED.

• A RESUME THAT INCLUDES MONTHS, YEARS, AND HOURS WORKED PER WEEK FOR ALL OF YOUR WORK EXPERIENCE.
• PLEASE ALSO SEE THE "QUALIFICATIONS" AND "REQUIRED DOCUMENTATION" SECTIONS FOR ADDITIONAL REQUIREMENTS.

You will perform the following duties :

Performs dispatch and call taking services for public safety related incidents and operations. (Services may be provided to multiple units and / or multiple jurisdictions.

Receives and evaluates emergency calls for service.

• Obtains information through precise questions and determines the priority of the call. If certified, may provide pre-arrival instruction using Emergency Medical Dispatch (EMD) protocols.
• Support is provided to incidents and public safety responders. Coordinates responses to incidents; initiates appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols;

provides communications and logistical support to responders; maintains status on resources and incidents including flight following for aircraft.

Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.

e., ACCESS, TLETS, VCIN, etc.).

• Operates a multi-frequency radio console.
• Responsible for monitoring Closed Circuit Television System (CCTV) within the areas managed by Independence National Historical Park.

Responsible for relaying information observed on CCTV to patrol rangers for emergency and investigative purposes. Reviews recorded camera feeds and provides video clips as requested by supervisors or law enforcement officers.

Requirements

Conditions of Employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service).

Time-in-grade requirements must be met by the closing date of this announcement. Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

• You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• This is an Emergency Essential position.
• All applicants (including those who currently work for the Federal government, those who do not, and those who never have) must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor.

If a performance appraisal is not available you must submit a document stating why it is not available.

Qualifications

All qualifications must be met by the closing date of this announcement-07 / 12 / 2023-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted.

An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience . For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.

Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and / or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement :

EXPERIENCE : At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as : utilizing a variety of telecommunications equipment including radios, telephones, computer networks, and frequency monitors to provide communications and logistical support to law enforcement, fire, and other federal, state, and local emergency personnel.

You must include hours per week worked.

Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.

g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Physical Demands : Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center.

The dispatcher is considered an "essential employee," meaning he / she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies.

Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty.

Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable.

Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately.

The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals / keyboards and related equipment and to maintain written logs.

Work involves occasional lifting of equipment, boxes and supplies up to weights of 50 pounds.

Working Conditions : The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties.

The setting is typically confined and secure, and entrance and egress is controlled. During the training period and / or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries.

Incumbent may not leave the center unless relieved by another qualified dispatcher.

The National Park Service has determined that the duties of this position are not suitable for telework.

Career Transition Assistance Program (CTAP) : For information on how to apply as a CTAP eligible see : . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.

You must submit documentation to support this claim.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.

g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position.

A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job.

If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly.

If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position.

Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire.

Best qualified candidates will be referred if all required supporting documentation has been provided.

Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire.

Qualified candidates will be referred if all required supporting documentation has been provided.

You will be evaluated on the following competencies :

• Database Management Systems
• Leadership
• Operating Systems
• Technical Competence

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a resume review conducted by a subject matter expert.

These assessments measure the critical competencies listed above that are required to successfully perform the job.

Please submit 1) a copy of your most recent performance appraisal / evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.

you received in the last 5 years. Any performance appraisal / evaluation and award documentation you provide will be forwarded to the selecting official.

The selecting official will review this documentation and give it due weight consideration during the overall selection process.

If you do not have your most recent performance appraisal / evaluation, please submit a statement as to why it is not available.

Please indicate if any prior performance appraisals / evaluations were at an acceptable level.

Required Documents

The following documents are required and must be submitted by 11 : 59 PM (EST) on 07 / 12 / 2023.

Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect either full-time or 40 hours per week.

If a part-time work schedule is reflected, the hours must be annotated to ensure proper crediting of specialized experience.

If military or civilian, please include your rank and / or grade.

• Complete All Required Assessments.
• Merit Promotion Eligibility Documentation such as : Federal employees must submit a copy of their latest SF-50 "Notification of Personnel Action" that reflects career or career-conditional tenure, such as the initial hire, promotion, or reassignment, showing position title, series, grade and tenure (please do not submit an Award SF-50 unless it provides the necessary information) and, if different, an SF-50 showing highest permanent grade ever held.

Time in grade will be determined by reviewing your resume and required SF-50's. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess the one-year time-in-grade, as required by this announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade, such as a Within Grade Increase.

Federal employees must also submit a non-award SF-50 for each federal position listed if hours worked per week are not included on your resume .

Veterans Documentation (e.g. DD-214, SF-15, VA Letter as appropriate) Documentation for the eligibility, which includes ALL Appointment AND Termination SF-50s for EACH appointment as well as ALL performance evaluations, for each qualifying period of temporary employment claimed.

• Performance Appraisals and Awards : All applicants must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor or, if one is unavailable, a statement as to why it is not available (including if any prior performance appraisals / evaluations were at an acceptable level).
• Other Supporting Documents , if applicable, such as :
• Documentation for consideration if you are a displaced Federal employee within the local commuting area. You must include : 1) Proof you are a displaced Federal employee, e.
• g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career / conditional tenure competitive status, promotion potential and duty location;

and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.

Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package.

It is your responsibility to ensure all required documents have been submitted.

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

If you are relying on your education to meet qualification requirements :

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and / or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position : You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

To receive consideration, the complete application package must be submitted by 11 : 59 PM (EST) on 07 / 12 / 2023. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

• Select Apply. If you are not logged in, you will be prompted to login or .
• Prompted to Start the Application Process by selecting "Start Application." To PREVIEW the application questionnaire, select the following link :
• Select or add the resume you want to use for this application. .
• Select documents you want included in this application.
• Review package to acknowledge your documents were reviewed.
• Select if you want to include your demographic information.
• After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
• Follow onscreen prompts and instructions to complete your application.
• Add the supporting documents by indexing your documents with the dropdown. Upload any missing required documents or optional documents.
• Review and Submit Application.
• While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
• You can review or revise your application at any point during the open period of the announcement. To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position.

Select "Update Application" for this job. Note : When you click Update Application , you will be prompted to re-select your documents from USAJOBS.

Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees.

Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to EO 14043, that requirement does not currently apply.

Agency contact information

Maria Tighe

Email

Address

Independence National Historical Park

143 S Third Street

Philadelphia, PA 19106

Next steps

Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview.

You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.

Overview

Accepting applications

Open & closing dates

06 / 29 / 2023 to 07 / 12 / 2023

Pay scale & grade

GS 7

Location

1 vacancy in the following location :

Remote job

Telework eligible

Travel Required

Not required

Relocation expenses reimbursed

Appointment type

Permanent -

Work schedule

Full-time -

Service

Competitive

Promotion potential

None

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Announcement number

NE-1612-INDE-23-12024629IMP

Dispatcher :

Family Owned Construction Company located in Northeast Philadelphia is looking for an experienced Dispatcher. The Dispatcher is responsible for monitoring the movement of trucks and freight to and from various locations

The position requires :

• The ability to work in high-pressure situations under tight deadlines
• Knowledge of heavy-duty trucks and heavy Equipment is helpful
• PA Department of Transportation permit experience is helpful
• Must have strong verbal and written communication
• Excellent Customer Service skills
• Knowledge of the Southeastern PA area

This position is Full-time 45 hours a week. Hours are 7 am to 4 : 30 pm but may change. Must be flexible to include an occasional Saturday.

We offer a generous benefits package that includes medical, dental, vision, life insurance, paid time off and 401k.

Must be able to pass a Pre-Employment Drug Screen

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Plumbing Careers at Benjamin Franklin Plumbing®Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry?

Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. JOB DUTIES

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the Right Plumber is sent to the Right appointment
• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred