Overview

This position works directly for Raven Transport Holding, Inc. Position covers non-standard work hours, night and weekend work.

Provide safe and effective management and retention of Owner Operators. Ensure adherence to Federal, State, and company policies and procedures and responsible for the cost effective use of resources including contractors, equipment, and supplies and will assign motor vehicles and drivers for conveyance of freight.

Responsibilities

• Supervise assigned Owner Operators to ensure the highest possible utilization within DOT regulations and company policy
• Efficient planning of Owner Operators to enable high production from each unit and ensure on-time delivery performance for customers
• Complete all dispatch work in the TL2000 system in real time environment
• Monitor and handle all daily check calls by Owner Operators and ensure they are in compliance with company policy
• Monitor and communicate all service failures of Owner Operators to the Operations Manager and the Customer Service Team
• Work closely with Safety to address performance issues and ensure compliance with DOT
• Responsible and accountable for performance issues of drivers
• Record and monitor the daily hours of service to ensure DOT compliance
• Maintain files and monitor repairs on rail and non-rail equipment
• Maintain close communication with FECHS / Raven customer base
• Assist with Owner-Operator recruiting efforts as necessary
• Miscellaneous activities and responsibilities as assigned by manager

Qualifications

MINIMUM QUALIFICATIONS :

• High School Diploma / GED
• Experience in Transportation, Logistics, or Operations
• Spanish / English bilingual

PREFERRED QUALIFICATION :

• Bachelor’s degree from an accredited institution in Business Administration, Supply Chain Management, Transportation, Logistics, Operations
• 5 or more years of experience required in Transportation, Logistics, or Operations

KNOWLEDGE & SKILLS :

Must be familiar with Federal Motor Carrier Safety Regulations, issued by the U. S. Department of Transportation, Federal Highway Adminis tration;

safety rules and instructions; in-bond regulations for customs

• Ability to handle multiple tasks in a high profile and fast paced environment
• Ability to adapt to a variety of personalities as it relates to Owner Operators
• Strong operational background in transportation industry with dispatch experience preferred
• Verbal and written communication skills
• AS400 operating systems experience (preferably TL2000)
• Microsoft Office

JOB REQUIREMENTS :

• Work hours may vary in length and schedule (may include a non-standard workweek) nights and weekend work.
• The applicant selected for this position will be required to successfully complete a background check and drug test. Passing results must be received prior to start date in new position
• 5% travel required

Qualified applicants will be considered for vacancies without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by prevailing state and federal laws, regulations and ordinances.

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Will be dispatching drivers, ideal candidate has previous experience working with Independent contractors.

Must know how to use GPS and be familiar with South Florida.

Must be fully bilingual English / Spanish with strong communication skills in both. Computer Literate, Word / Excel will be trained on their Delivery Software.

If you’re a problem-solving, multitasking expert with excellent communication skills, you could be perfect for our dispatcher position.

Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management.

Strong interpersonal skills are a must in this dynamic role. You are familiar with dispatch systems, data entry, and creating work schedules.

If this sounds like the perfect fit for you, apply now!

This is not a remote position. It requires presence in the office located in Miami Beach.

Compensation : $50,000 yearly

$50,000 yearly

Responsibilities :

• Communicate with customers and field teams about service details and special requests
• Monitor service calls and arrival times
• Schedule service calls for customers and field teams
• Document service schedules and customer complaints
• Plot and shift service calls when necessary

Qualifications :

• Experience working in a customer-oriented atmosphere
• Experience working with people under stressful and dynamic conditions
• Exceptional communication, customer service, organizational, and interpersonal skills
• 1+ years of experience as a service dispatcher is preferred, but not required
• Candidate required to have high school diploma or GED; preference for candidates with associate or bachelor’s degree
• Knowledge of HVAC or Plumbing industry
• Maintenance knowledge and / or experience strongly preferred
• Experience with ServiceTitan is a plus

About Company

We’re a General Contracting, MEP Contractor, Property Management, Investment, and Real Estate Company on track to become a leading one-stop shop real estate company, focused on customers with a concern for quality, attention to detail, and speed.

We’re 100% focused and deliver on our core values of empathy, teamwork, customer focus, passion, and constant improvement.

If you identify with these values, you may be a good fit for JMK.

Congrats you made it to the end. What are you waiting for? Apply!

Great Family Company in Miami for Over 40 Years!

Job description

SERVICE DISPATCHER

Company is looking for a full-time Service Dispatcher to take incoming calls and help facilitate the dispatch of our service professionals to customers in need.

In this role, you are responsible for carefully listening to each caller and obtaining vital information over the phone.

You must ensure that a service team attends to each customer, and you must keep organized notes or records of these calls in our database.

Job Responsibilities :

Answer phones in a friendly and courteous manner, listening carefully and taking detailed notes from customers, inputting information into the dispatch system, scheduling and coordinating calls for a service team of 6, and other administrative duties to include greeting customers and reception duties.

Key Responsibilities (Essential Duties and Functions)

Answer telephone in a courteous and professional manner

• Ensure proper communication with customer to gather all pertinent information for service call
• Create dispatch ticket for all service calls
• Schedule and coordinate all service calls as calls are received for service, maintenance, and project work Dispatch service technicians to daily worksites
• Maintain the dispatch board / schedule
• Enter data into database and Maintain customer history files programs including Excel
• Maintain correspondence / follow-ups with customers
• Computer data entry and updating
• Organize and keep meticulous records of service tickets for billing / invoicing
• Track all service calls and provide service call reporting and metrics to management
• Assist service technicians with information and research as needed
• Create calls for techs for stale FM Check the contract billing to see what meters are missing. Email customer request for meters

Check meters from SDS / REMOTE / FLEETVIEW for billing Request M / R from clients (once, twice or third time reminders)

Check that the meters are uploaded Run contracts for billing

Process the invoices once the meters are entered

Work closely with the service team, office staff, and management to complete tasks, improve efficiencies, and contribute to a cohesive synergistic office environment

Run E Agent to run contracts via email or print out Run the reports for the third-party leases / once ran then upload the contracts to the leasing companies

Check for errors on uploads

• Answer telephones professionally and answering inquiries respectfully and respond to email inquiries in the office
• Additional duties as needed from supervisor Required Qualifications :

Bilingual

High school diploma or GED and a minimum of 6 months of related work experience required

Strong attention to detail

Demonstrate proficiency in MS office products such as Word, Excel, and Outlook

Excellent verbal and written communication, interpersonal and organizational skills

Capable of multi-tasking assignments

Ability to thrive in a fast-paced environment

Organization and time management to manage multiple tasks, sometimes for multiple service calls at once

Must have excellent phone skills

Reliable and dependable

Teamwork - Contributes to building a positive team spirit

Customer Service - Manages difficult or emotional customer situations; Responds promptly to needs

Transportation to and from work

Company Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Savings plan w / company match contributions
• PTO and Paid Holidays

Job Type : Full-time Pay : $30,000 - $34,000 per hour Benefits :

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Schedule :
• 8 hour shift
• Monday to Friday Education :
• High school or equivalent (Preferred) Experience :
• Customer service : 1 year (Preferred) Language :
• English and Spanish (Required) Great Family Company in Miami for Over 40 Years!

Job description

SERVICE DISPATCHER

Company is looking for a full-time Service Dispatcher to take incoming calls and help facilitate the dispatch of our service professionals to customers in need.

In this role, you are responsible for carefully listening to each caller and obtaining vital information over the phone.

You must ensure that a service team attends to each customer, and you must keep organized notes or records of these calls in our database.

Job Responsibilities :

Answer phones in a friendly and courteous manner, listening carefully and taking detailed notes from customers, inputting information into the dispatch system, scheduling and coordinating calls for a service team of 6, and other administrative duties to include greeting customers and reception duties.

Key Responsibilities (Essential Duties and Functions)

Answer telephone in a courteous and professional manner

• Ensure proper communication with customer to gather all pertinent information for service call
• Create dispatch ticket for all service calls
• Schedule and coordinate all service calls as calls are received for service, maintenance, and project work Dispatch service technicians to daily worksites
• Maintain the dispatch board / schedule
• Enter data into database and Maintain customer history files programs including Excel
• Maintain correspondence / follow-ups with customers
• Computer data entry and updating
• Organize and keep meticulous records of service tickets for billing / invoicing
• Track all service calls and provide service call reporting and metrics to management
• Assist service technicians with information and research as needed
• Create calls for techs for stale FM Check the contract billing to see what meters are missing. Email customer request for meters

Check meters from SDS / REMOTE / FLEETVIEW for billing Request M / R from clients (once, twice or third time reminders)

Check that the meters are uploaded Run contracts for billing

Process the invoices once the meters are entered

Work closely with the service team, office staff, and management to complete tasks, improve efficiencies, and contribute to a cohesive synergistic office environment

Run E Agent to run contracts via email or print out Run the reports for the third-party leases / once ran then upload the contracts to the leasing companies

Check for errors on uploads

• Answer telephones professionally and answering inquiries respectfully and respond to email inquiries in the office
• Additional duties as needed from supervisor Required Qualifications :

Bilingual

High school diploma or GED and a minimum of 6 months of related work experience required

Strong attention to detail

Demonstrate proficiency in MS office products such as Word, Excel, and Outlook

Excellent verbal and written communication, interpersonal and organizational skills

Capable of multi-tasking assignments

Ability to thrive in a fast-paced environment

Organization and time management to manage multiple tasks, sometimes for multiple service calls at once

Must have excellent phone skills

Reliable and dependable

Teamwork - Contributes to building a positive team spirit

Customer Service - Manages difficult or emotional customer situations; Responds promptly to needs

Transportation to and from work

Company Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Savings plan w / company match contributions
• PTO and Paid Holidays

Job Type : Full-time Pay : $30,000 - $34,000 per hour Benefits :

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Schedule :
• 8 hour shift
• Monday to Friday Education :
• High school or equivalent (Preferred) Experience :
• Customer service : 1 year (Preferred) Language :
• English and Spanish (Required)

Automotive Service Dispatcher - (MUST HAVE EXPERIENCE)

Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Automotive Service Dispatcher - Essential Duties

• Implements and maintains an effective dispatch system.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and / or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Communicates job status with the next shift supervisor.
• Schedules maintenance for service department vehicles and equipment.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Maintains a professional appearance.
• Other tasks as assigned.

What We Offer

• Great volume
• Work with the latest technology
• Health, Vision, Dental and AFLAC insurance
• Company Paid Long Term Disability
• Company Paid Life Insurance
• Company Paid Employee Assistance Program
• 401K Match
• Employee Vehicle Purchase Program
• Vendor Discount Programs

Minimum Qualifications :

• Minimum 2 years previous experience working in Automotive Service Department
• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Excellent communications and interpersonal skills
• Good judgment and ability to work well with others
• Reliable transportation
• Valid driver’s license with acceptable driving record
• Pass background screening requirement