Job Summary The County of San Diego, Department of Animal Services has an immediate opening for an Animal Services Dispatcher

Interviews will be held the week of A ugust 14, 2023. Job offers will be made the same week.

THIS POSITION IS ELIGIBLE FOR APPOINTMENT AT STEP 1, $44,241.60 ANNUALLY.

County employees are subject to the County Promotion Rule for Step Placement in Accordance with Compensation Ordinance 1.3.5.

Future Salary Increases

July 2024 5.65% increase to base pay (2.75% Across-the-Board + 2.90% Market Increase)

In addition to the base salary, employees receive :

• Overtime pay for working County-observed holidays
• Night Shift Premium
• Bilingual Premium, if available

The County of San Diego, Department of Animal Services provides animal sheltering and animal control services for the unincorporated areas of San Diego.

Animal Services has two shelter locations : Bonita and Carlsbad. The department has been recognized for its excellent public service, high integrity, compassionate animal care, new facilities and outstanding team work.

Animal Services Dispatcher's are responsible for receiving requests for service by telephone and dispatching routine and emergency calls to Animal Control Officers in the field regarding state and local animal cruelty and regulatory laws, in addition to other law enforcement animal control functions as well as shelter operations.

Incumbents will work various shifts with mandatory overtime including holidays and weekends.

The Animal Services Dispatcher differs from the Sheriff's Communications Dispatcher in that the latter receives and acts upon emergency and routine calls in the areas of law enforcement, fire, and medical operations primarily concerning people.

Click here" to review the complete job description including minimum qualifications, examples of duties, essential functions, etc.

For more information and a direct link to the County of San Diego Department of Animal Services "Click here"

Hiring Timeline and Dates :

The timeline for this recruitment is outlined below.

• Job Offer and Background Process begins week of August 14, 2023. Note : Current County employees may be excluded from additional background screening.
• Pre-employment Medical Screening : Approximately 3 days following successful background investigation results.
• Anticipated Start Date : Start date will be based upon successful completion of medical screening or other mutually agreed upon date

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.

Education and / or Experience :

Six (6) months of full-time experience as a dispatcher, telephone operator, or clerk responsible for receiving, evaluating, and responding to inquiries or complaints.

The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate’s personal information that could influence or bias a hiring decision.

Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.

The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application.

Resumes will not be accepted in lieu of the application Work History and / or supplemental questionnaire.

Condition of Employment :

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment.

Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.

Evaluation process :

Qualified applicants will be place on a six (6 ) month employment list based on scores received during the evaluation of information contained in their employment application.

Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system.

If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Note : Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development.

We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce.

We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization.

Click on the resource links below to learn more about how the County of San Diego supports its veterans.

Veteran’s Preference PolicyThe County of San Diego offerspreferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.

Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!The County of San Diego and its employees embrace the vision of : a just, sustainable, and resilient future for all.

Our values include : integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations.

While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce.

Click here for more information on our Strategic Plan (sandiegocounty.gov) (Download PDF reader) as well as our commitment to serve everyone, to build a Framework for the Future that will create a County that works for all.

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district.

Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.

Overview

POSITION SUMMARY : Dispatches the transportation department’s fleet of vehicles. Ensures timely pickups, deliveries, and communication between truck and both internal and external customers.

Tracks and monitors the fleet and the flow of product. Assists with the basic supervision of the truck drivers and truck helpers, but not responsible for any accountability, only direction, re-direction and reporting.

May be assigned to work at multiple locations, within a region, as required by operational necessity.

Responsibilities

Essential Functions Statement(s) :

• Creates the daily route schedules, makes appropriate changes and updates throughout the day, and communicates all assignments to the Truck Drivers.
• Completes daily allocation spreadsheets and communicates with stores, donation centers and staff as necessary. Ensures all requests are met in a timely manner or that communication occurs when it is not possible.
• Serves as a driver or helper if necessary and qualified.
• Promptly and professionally answers the dispatch phone lines. Completes incident / accident reports as necessary. Immediately reporting all accidents and injuries to the on duty management member.
• Assists with maintaining the organization and efficiency of the St. Andrews (Otay Mesa) warehouse holding space and the dispatch office.
• Tracks donation counts and product movement and communicates status via e-mail every Monday to the donations and Transportation Director and the Vice President of Retail Operations.
• Provides daily direction and redirection to Drivers and Truck Helpers.
• Performs administrative tasks such as calendaring vacations, appreciation days andother requests for time off once approved.

Assigns extra company vehicles for employee use, completes overtime summary reports as assigned, daily updates and sends the DAR to the Coordinator II.

• Assists with performing daily tasks such as issuing equipment and supplies to staff asneeded, assisting with issuance and return of company uniforms and locker assignments, removing Poly-Loks, monitoring vehicles through Teletrac (GPS) system.
• Assists with scheduling needed repairs and service work for company vehicles to include : preventative maintenance, mechanical and body repairs, smog certification, teletrac installations / removals and graphic installations / removals.
• Assists with updating and maintaining the transportation employee matrix.
• Performs other miscellaneous duties as directed or assigned.

Qualifications

SKILLS AND ABILITIES :

Education : High School Graduate or General Equivalency Degree (GED) preferred.

Experience : One year related experience required or employment with Goodwill in the Transportation Department. Two years related experience preferred.

Computer Skills : Proficient basic skills in the following : E-mail, MS Word, and MS Excel.

Certificates & Licenses : Valid California Driver’s License with driving record acceptable to Goodwill’s insurance company’s standards.

Other Requirements : Industrial driving experience preferred. Bilingual (English / Spanish) preferred.

Job Details

Description

The Security Dispatcher I performs standardized, ongoing duties, tasks, and procedures during the assigned shift, with an emphasis on radio traffic management, CCTV monitoring, access control and intrusion detection, issuance of parking permits, vehicle registration, visitor registration, call center and emergency phone lines, alarm consoles, dispatches security personnel as required, and maintains electronic documentation of all security related activity during the shift.

The working hours for this position are 10 : 30pm-7 : 00am.

DUTIES AND RESPONSIBILITIES :

• Performs radio traffic management, including routine daily security operations, as well as emergency incidents and special events.
• Manages motor vehicle registration, including issuance of Salk Parking Permits in accordance with policy.
• Monitors informational and emergency phone lines, provides exceptional customer service and verbal information to faculty and staff, dispatches security personnel as required, notifies external agencies as required, notifies appropriate Institute contact person(s) as required, including inter-departmentally with multiple partner organizations.
• Monitors multiple CCTV cameras and performs electronic site surveillance, ensures compliance with various access control and departmental policies.
• Produces, programs, and issues ID badges and access control devices, in accordance with policy.
• Monitors visitor registration records and parking reservations, ensures compliance with guidelines, prepares reports and communicates with Security Service team.
• Maintains electronic documentation of all security related activities during assigned shift, including Daily Activity Reports (DAR), Incident Reports (IR), etc.
• Performs misc. clerical duties, such as filing, organizing, or completing requests for various reports; maintains records related to check in / out of hard keys, bicycles, off-site parking permits and key fobs, lost and found, and Contractor / Temporary badges.
• Monitors fire, panic, and other alarm systems for all Institute buildings, in accordance with Post Orders, Standard Operating Procedures (SOP), and various regulatory requirements.
• Performs other related duties as assigned by management.

QUALIFICATIONS :

• Minimum 1 year experience in security / law enforcement dispatching duties required.
• Security experience in a biotech, academic institute, or research institute preferred.
• Certificates, licenses, and registrations preferred : Valid California Bureau of Security and Investigative Services guard card.
• Computer skills required : Familiarity with CCTV and card access software; Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must be able to work a flexible schedule as needed based on workload and deadlines.
• Ability to maintain confidentiality of security related information, multitask in fast-paced environment, and communicate effectively in stressful situations and at all levels of the organization.
• Post-offer physical required, including : Visual acuity : 20 / 40 with both eyes together, with or without corrective lenses.

The ability to distinguish red, green, and yellow colors is required. The use of corrective eyeglasses or contact lenses shall not interfere with an individual’s ability to effectively perform assigned security job duties during normal or emergency operations.

Hearing : Individuals shall have no hearing loss in the better ear greater than 30 decibels average at 500 Hz, 1,000 Hz, and 2,000 Hz with no level greater than 40 decibels at any one frequency.

A hearing aid is acceptable provided suitable testing procedures demonstrate auditory acuity equivalent to the above stated requirement.

The use of a hearing aid shall not decree the effective performance of the individual’s assigned security job duties during normal or emergency operations.

COMPETENCIES :

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data;

Designs workflows and procedures.

Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent;

Arrives at meetings and appointments on time.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;

Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting;

Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;

Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;

Presents numerical data effectively; Able to read and interpret written information.

The expected pay range for this position is $18.03 to $22.00 per hour.

Salk Institute provides pay ranges representing its good faith estimate of what the institute reasonably expects to pay for a position.

The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally required to taste or smell
• Occasionally exposure to wet and / or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• Occasionally exposure to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually quiet
• The employee must occasionally lift and / or move more than 20 pounds
• Specific vision abilities required by this job include : Close vision; Distance vision; Color vision; Peripheral vision;

Depth perception and ability to adjust focus

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals who accept a position with the Salk Institute must be willing to work in an animal-related research environment, must successfully complete the Institute’s background investigation, and must be willing to sign a confidentiality agreement.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Summary Description

The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator.

Key Tasks and Responsibilities

• Coordination of Participant Schedules
• Updates and communicates changes in driver daily schedules
• Enter timekeeping data and review timecards daily
• Enter all data from D / A's
• Engage with Partners in Customer Service / Customer Care Support
• Assist with client calls and disseminate accordingly
• Respond to all designated transport requests utilizing company resources.
• Ensure all incoming phone calls are answered in a timely manner
• Complete assigned clerical and administrative tasks as required.
• Assess the next day's resources and forecast potential problems. Re-arrange the schedule anddrivers as needed to ensure proper coverage
• Report all issues promptly with possible solutions to Management
• Schedule Transportation routes as approved by Transportation Coordinator
• Operations Lunch Relief / Backup
• Other Assigned Reports

Education & Training

High School graduate.

College degree preferred.

Commercial driver license with passenger endorsement.

Knowledge and Experience

Experience in Senior Care or related human services industry.

1-year experience with the elderly required

Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and trafficpatterns.

Vehicle scheduling, dispatching and office experience desired.

Core Competencies

• Clear and concise oral and written communication skills
• Planning and organizational ability
• Ability to problem analysis, problem solving & adaptability
• Attention to detail and ability to manage projects with minimal supervision.
• Must possess superior customer service skills and the ability to communicate professionally andeffectively with Management, co-workers, clients and vendors.

Working Conditions

Working hours : Monday - Friday 8 : 00am - 4 : 30pm, varying shifts Overtime and some weekend work as needed

Physical Requirements

May require sitting or standing for up to 4 hours

Position requires working in a seated position while operating computer, keyboard, mouse,phones and printers and filing of documents

Ability to use proper body mechanics

The Bill Howe Family of Companies is a San Diego-based family-owned and operated plumbing, heating and air conditioning, restoration and flood services company.

Since its inception in 1980, Bill Howe Plumbing, Inc. strived to be San Diego's most reliable plumbing company. Through high quality work and competitive pricing, Bill Howe Plumbing not only became a company of success stories, but also grew into one of San Diego's largest commercial and residential property services companies.

Bill Howe is currently hiring for a Dispatcher / Customer Service Representative.

Responsibilities :

• Schedule and coordinate all service call as they are received.
• Dispatch service technicians.
• Debrief service technicians after completion of each call, when applicable.
• Maintain dispatch board / technicians schedule.
• Contact customers with a "Parts pending" status as parts are received for scheduling.
• Follow up on all estimates.
• Follow up with customer for scheduling "go with estimates."
• Answer phones if call volume exceeds customer service capacity.
• Ability to understand technician skill set and ability to dynamically dispatch.
• Proficient in San Diego zip codes
• Handle changes in policies.

Qualifications :

• Minimum of 1 to 2 years Plumbing / HVAC / Restoration dispatching experience required
• Call center experience preferred.
• Strong computer skills required
• Ability to effectively communicate via email, phone calls, and text with customers, technicians and management.
• Ability to type 45+ words per minute
• Bilingual preferred

Core Competencies :

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility :

Primarily sedentary, able to sit for long periods of time.

Physical Requirements :

Ability to speak, see and hear other personnel and / or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility.

Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions :

Usual office setting.

Bill Howe Plumbing, Heating & Air is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.

To request an accommodation, contact our Human Resources Department at (800) 245-5469.

About Bill Howe Plumbing, Heating & Air, Restoration & Flood Services :

Family owned and operated for three generations, Bill Howe Plumbing, Heating & Air, Restoration & Flood has been serving the home service needs of the San Diego area since 1980.

With one of the largest fleets in San Diego, Bill Howe can service all major and minor plumbing and HVAC services 24 hours a day, 7 days a week.