Security Dispatcher

Your new opportunity awaits!

Are you passionate and energized about protecting your community?We are dedicated to your development and provide great opportunities for career advancement.

We work with you to build a flexible schedule, so you can enjoy your assignment as well as your personal interests.

Pay rate - $18.50 / hr

Shift Availability :

Part time - days and graves

What you will do

Answer the phone promptly and in a fully professional, friendly and positive manner; taking each call and recording the essential information about the caller.

Ensuring messages are routed to the correct staff / department in a timely manner.

• Accurately log all incoming and outgoing calls in real time.
• Utilize multiple computer programs to monitor Field Officer activity and to dispatch calls appropriately to the correct staff.
• Assist the Scheduling Team with assigning shift coverage in the event of call outs or added services requested.
• Collaborate with the Scheduling and Operations teams.

You will be a great fit if you

• Have a minimum of 1 year call center experience utilizing multi-line phones, email, and software.
• Have the ability to type a minimum of 35 words per minute.
• Have a High School diploma or GED
• Are at least 18 years of age
• Have a driver’s license with a clean driving record
• Have strong problem solving and decision-making skills
• Have strong organization skills and the ability to priortize tasks
• Valid Security License preferred

PalAmerican offers you

Superior Benefits including : Medical, Dental, Vision, Life Insurance, Short and Long Term Disability,Paid Holidays and Sick Pay

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

PalAmerican Security is proud to be an Equal Opportunity Employer M / F / D / V. EOE / ADA / Drug Free / Tobacco Free Work Place

We encourage all U.S. Military Veterans to apply

PPO# 121136

The Position This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on :

05 / 26 / 23, 06 / 09 / 23, 06 / 23 / 23 and 07 / 07 / 23 (final)

• Under direction, supervises, assigns, reviews, and participates in the work of staff responsible for the use and operation of communication and dispatching equipment consisting of radio, telephone, and data terminals;
• receives, evaluates and responds to requests for emergency and non-emergency services by contacting or dispatching necessary medical, fire, law enforcement or other County personnel and equipment;

ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to the assigned area of responsibility.

Examples of Knowledge and Abilities

Knowledge of

• Principles and practices of supervision, discipline, leadership, mentoring, and training
• Team dynamics and team building
• Applicable federal, state, and local laws, codes, and regulations
• Operational characteristics, services, and activities of dispatching emergency and non-emergency calls
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation
• Communications center procedures and protocol
• Budgetary principles and / or concepts
• Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices
• Current principles, practices and procedures of public safety dispatching
• Effective report writing techniques

Ability to

• Select, supervise, train, and evaluate staff
• Plan, coordinate, assign, and review the work of subordinate staff
• Investigate and resolve disciplinary issues
• Work independently, prioritize work, coordinate activities and meet critical deadlines
• Monitor and interpret budgets and other financial documents
• Develop and maintain cooperative, effective working relationships with others
• Communicate clearly and concisely, both verbally and in writing
• Interpret and apply applicable federal, state, and local laws, codes, and regulations
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Collect and compile a variety of data and information
• Prepare records and reports
• Exercise judgment, tact, and common sense in resolving difficulties and problems in the communications center
• Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately
• Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions
• Read, understand and apply a variety of data, visual information, maps and computer screens
• Receive and transmit information accurately

Employment Qualifications

Minimum Qualifications

Three years of full time, paid experience as a fire, radio or communications dispatcher in a call center environment. Experience must include operating a variety of communication equipment including multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices.

Note : If the word experience is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.

Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Criminal History and Background Checks :

The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No.

82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist.

For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.

5, Social Security Number verification, professional license / registration verification, military service information and driving history.

Information obtained in the course of this background check will be considered by the appointing authority in the selection process.

In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement : A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Certification Requirement : Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years.

Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Age Requirement : Positions assigned to Department of Airport have a minimum age requirement of 18 years.

Special Access : Incumbents in this class assigned to the Department of Airport must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations.

Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements :

Positions in this class require the incumbents to be able to :

• Have sufficient hearing to understand audio communication over a telephone or two-way radio.
• Have sufficient color vision to perform all the required duties.
• Good hand / eye coordination and finger dexterity.
• Wear head-sets that restrict physical movement in the work area.
• Sit and view video displays for extended periods of time.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions : Positions in this class require the incumbents to work weekends, holidays, and shift assignments.

Probationary Period

The probationary period for this classification is six (6) months.

Job Description :

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods.

The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities :

• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
• Develop a strong relationship with Independent Contractors within assigned fleet
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities
• Monitor performance and available hours of Fleet Drivers
• Work cooperatively with customer service / sales to provide solutions for customers’ needs and resolve issues
• Other duties as assigned

Requirements :

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills :

• Ideal candidate will possess a can do" attitude with a will do" work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Prior dispatch / load planning experience is a plus

Forward Air is an Equal Opportunity employer.

IND2

Description

The City of Dixon is recruiting to fill one (1) part-time (24 hours per week) position with pro-rated benefits of Transit Dispatcher and to establish an eligibility list for future use.

• This position receives ride requests and quickly and efficiently organizes, schedules and routes Readi-Ride bus requests;
• operates equipment to relay requests to drivers; reads maps and assists drivers with directions and alternative routes; assists in collecting information related to the operation of the transit system;

works closely with Transit Supervisor to ensure routes are properly scheduled; and performs related duties. The anticipated work schedule is onsite.

QUALIFICATIONS GUIDELINES : Applications are invited from qualified persons who possess the knowledge and abilities to perform the job.

A typical way to obtain such knowledge and ability would be :

Education : Equivalent to graduation from high school.

Experience : One year of clerical experience that involved public contact.

OTHER REQUIREMENTS :

Possession of a valid California Class C Driver's License (within 30 days if possession of Out-of-State License) and a satisfactory driving record as a condition of initial and continued employment.

The ability to speak Spanish is highly desirable.

Satisfactory completion of a drug screen and a background check are conditions of employment.

EXAM PROCESS : A limited number of candidates whose applications indicate that they, among those competing, are better qualified in terms of related education, training and experience will be invited to participate in an Interview process (weighted 100%).

Employment Processing : Those selected may be subject to a medical exam, drug screen, fingerprinting, background check, and must provide proof of identity and legal right to work in the United States.

Veteran’s Preference Points : Veteran’s Preference points will be applied in accordance with the City’s Personnel Rules & Regulations.

The City of Dixon is an EQUAL OPPORTUNITY. Reasonable Accommodation in the application, examination and selection process will be made upon request by calling 707-678-7000.

Please do not reply to any emails from CalOpps throughout this recruitment process as they do not come back to our agency.

Ideal Candidate

Applications are invited from qualified persons who possess the knowledge and abilities to perform the job. A typical way to obtain such knowledge and ability would be :

Knowledge and Abilities :

Knowledge of principles of effective customer service; modern office procedures, methods and computer equipment; geographic layout of the City; basic arithmetic.

• Ability to communicate with the public in an effective and professional manner; receive and relay information accurately;
• maintain accurate records; make basic mathematical calculations; establish and maintain effective working relationships with those contacted in the course of work;
• communicate effectively, both orally and in writing; respond quickly and appropriately to changing situations; flexibility in assignments and work hours required;

ability to work in stressful environment and multi-task.

Education : Equivalent to graduation from high school.

Experience : One year of clerical experience that involved public contact.

Other Requirements : Possession of a valid California Class C Driver's License (if possession of out-of-state license within 30 days) and a satisfactory driving record as a condition of initial and continued employment.

The ability to speak Spanish is highly desirable.

Benefits

Part-Time position represented by Public Employees, Local One. Benefits are pro-rated based on a 24 hour work week.

EMPLOYEE BENEFITS - Local One Benefit Summary

CalPERS TIER DEFINITIONS - MOU INTERPRETATION OF CALPERS TIERS (PDF)

MEMORANDUM OF UNDERSTANDING - Public Employees Union, Local One (PDF)

This summary is subject to change without notice, and does not constitute either an expressed or an implied contract. If conflicts between this summary and basic policy statements occur, the basic policy will prevail.

Salary : 54, USD

Job Description

THE POSITION

The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment.

Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis.

You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here .

Please Note : a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.

Applicants applying to this posting will be hired as a Dispatcher Recruit and must successfully complete a seven week Dispatcher Training Academy.

Upon satisfactory graduation from a Dispatcher Training Academy, a Dispatcher Recruit meeting the requirements of the Dispatcher I classification shall be advanced to the career classification of Dispatcher I.

For more information regarding the Dispatcher Recruit position, please visit the following link :

Dispatcher Recruit Classification Specification :

To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities.

DISTINGUISHING CHARACTERISTICS

This is an entry level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training.

Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a training classification.

SUPERVISION RECEIVED AND EXERCISED

Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service;

determine nature and priority; dispatch units as necessary; and / or refer or transfer callers to ensure excellent customer service.

• Maintain radio contact with all units on assignment.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
• Query and enter stolen, stored, and repossessed vehicle information.
• Perform a variety of records keeping duties related to the computer aided dispatch system.
• Test and inspect equipment as required.
• Testify in court as needed.
• Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
• Write daily work progress reports when training a new Dispatcher.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

QUALIFICATIONS

Knowledge of :

English grammar, usage, spelling and punctuation.

Ability to :

• Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.
• Effectively communicate with and elicit information from upset and irate citizens.
• Work under pressure and exercise good judgment in emergency situations.
• Exercise independent judgment and work with a minimum of supervision.
• Use a computer and keyboard to enter data provided verbally and in writing.
• Learn standard broadcasting rules and procedures.
• Learn City street system and physical layout of Sacramento.
• Understand and comply with oral and written directions.
• Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment.
• Value customers and co-workers through provision of excellent customer service.
• Operate office machines and equipment.
• Type 40 net wpm.

EXPEREINCE AND EDUCATION

High school diploma or GED equivalent and completion of twelve units from an accredited college or university.

One year of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve months.

High school diploma or GED equivalent

Four years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve months.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university / college transcripts and degrees should be submitted with your application and will be required at the time of appointment .

Unofficial documents and / or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service.

Evaluation of education records will be due at time of appointment.

PROBATIONARY PERIOD :

Employees must complete eighteen months of probation at a satisfactory performance.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.

All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

• 1. Application : (Pass / Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;
• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified : If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section.
• Note : Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours / week). If "see resume" is noted in the "Work Experience" section;

a resume will not substitute for the information required in the "Work Experience" section.

Proof of education such as, but not limited to, university / college transcripts and degrees should be submitted online with your application.

Proof of education will be required at time of appointment. Position / job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.

Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission.

Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to , or by FAX to -.

If submitting via FAX / email, please include your name and Job# -23-PD-7 on your documents. 2. Online Dispatcher CritiCall Exam : (Pass / Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11 : 59 p.

m. on July 31 , for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website :

The online Dispatcher CritiCall examination may test your ability to :

• Follow rules and directions.
• Make decisions quickly and accurately based on rules you are provided.
• Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard.
• Hear, comprehend, summarize, and / or answer questions about information provided verbally in short story form.
• Use written information provided on lists (such as an alphabetically sequenced telephone book).
• Recognize if bits of information, such as addresses or names, are similar or different.
• Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt).
• Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools.
• Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time.
• Evaluate information provided in order to prioritize or categorize incidents.
• Evaluate information and identify the most correct solution based upon that information.
• Determine routes and / or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.)
• Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients).
• Communicate using sentences or phrases that clearly express the intended meaning.
• Read and comprehend written passages.

A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at

The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser.

Please note, Microsoft is no longer supporting Internet Explorer thus the exam may not be compatible with Internet Explorer Browse.

For Apple users, the Safari browser defaults the Media Auto-Play settings to off , which prevents sound in certain modules from playing.

The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam.

This exam contains several audio components. Computer speakers and / or headphones will be required.

If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer.

3. Screening Committee : (Pass / Fail)- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the Dispatcher CritiCall examination.

Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month.

4. Eligibility : Candidates who pass the online Dispatcher CritiCall examination, submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration.

You are not required to re-apply or re-take the exam for this position if you have successfully passed the Dispatcher CritiCall test and have active eligibility.

You will maintain eligibility for one year from the date of notification of a passing score on the Dispatcher Criticall examination.

5. Background Process : If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history.

6. Employment Eligibility : All newly appointed City employees are required to be fully vaccinated as a condition of employment.

Proof of receiving a complete COVID-19 vaccination must be submitted prior to your start date with the City.

QUESTIONS

For questions concerning Drug Use Standards or the Background process :

• Visit the Police Department web site at OR;
• Call the Police Recruiting Office at - OR;
• Send an email to

For questions concerning the Sacramento Police Department's Public Safety Communications Academy :

Call the Sacramento Police Department's Public Safety Communications Academy at -.

For questions concerning this job announcement and the application process :

• Please visit for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at .
• Visit the City of Sacramento Human Resources Department website at ;
• Send an email to ; or
• Call the Human Resources Department at -

Bilingual Pay

Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act

The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of .

Please note that the provisions within this act may affect or impact an applicant's eligibility and / or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules :

Union Contracts :

Salary Schedule : Date / Time : 7 / 31 / 11 : 59 PM Pacific

Base Pay

Job Address

Sacramento, California United States