Description

Applications are being accepted for the position of Communications Dispatcher - Entry-Level with the City of South San Francisco.

Please note : This job posting is for entry-level applicants and NOT for lateral-transfer applicants.

CONTINUOUS RECRUITMENT : As a continuous recruitment, please ensure timely and complete submission of employment application and supporting documents.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

The City of South San Francisco is a General Law city with a population of 66,185 residents that grows to 110,000 during business hours.

South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco.

This City is also located along the Bay Area's main transportation routes, included 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

• The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation;
• Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources;

City Clerk; and Office of the City Manager. The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.

In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office / R&D facilities with an additional 9 million square feet of new R&D facilities in the development pipeline.

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play.

THE DEPARTMENT :

The City of South San Francisco has 83 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education.

It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances.

The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility share with the whole community.

A new state-of-the-art Police Department building and 9-1-1 Communications Center has opened at 1 Chestnut Avenue. The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.

The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents.

Ideal Candidate

• An ideal candidate has the ability to independently identify and act on issues that affect the communications center; demonstrates good decision-making skills under pressure;
• works well with a minimum of direct supervision; interprets and executes the organization's philosophy, policies, and procedures;

and, is a team-player with a positive and enthusiastic work ethic.

QUALIFICATIONS : Any combination equivalent to experience and training that would provide the required knowledge, skills and abilities.

A typical way to obtain the knowledge, skills, and abilities would be :

Experience : One year of work experience requiring maturity and responsibility involving some public contact.

Training : High school graduate or equivalent. Additional education in law enforcement; or communications experience in the military or public safety is desirable.

Licenses or Certificates :

Possession of a current POST Entry-level Dispatcher Selection Test Battery certificate with a T-score of 48 or higher obtained within the 12 months immediately preceding application submission.

Possession of, or ability to obtain, an appropriate California Driver’s license, which must be maintained as a condition of employment.

The POST Entry-level Dispatcher Selection Battery Test is administered by South Bay Regional Public Safety Consortium (SBRPSTC) and is designed to meet the Commission of Peace Officers Standards and Training (POST) requirements.

Website to take POST Dispatcher written test :

SBRPSTC requires a non-refundable materials fee from applicants for taking the test. There are a limited number of seats for the examination dates listed at SBRPSTC.

Register early before all seats are sold out. SBRPSTC does not accept walk-ins for this test.

ATTACH A COPY OF YOUR POST ENTRY-LEVEL DISPATCHER SELECTION TEST BATTERY CERTIFICATE WITH A T-SCORE OF 48 OR HIGHER. Certificate issuance date must be no older than 1 year from the date of application submission.

Applicants who fail to submit a copy of their POST Entry-level Dispatcher Test Battery Certificate may be eliminated at any point in the process.

SELECTION PROCESS :

The Examination Process will consist of the following independent parts :

1. Examination process will first consist of a review of application materials including a copy of the POST Entry-level Dispatcher Selection Test Battery certificate with a T-score of 48 or higher from the academy.

2. Candidates with a complete application packet, including submission of a valid POST Entry-level Dispatcher Selection Test Battery certificate with a T-score of 48 or higher valid within one year of application submission, will be placed on the eligible employment list valid for one year.

Possession of minimum qualifications does not guarantee advancement in the selection process and placement on the eligible employment list.

3. Top scoring candidates on the eligible list will receive an e-mail request to complete and submit a personal history statement (PHS).

4. Based on review of the Personal History Statement, candidates may be scheduled for an oral interview examination.

Appeals concerning administration of an examination must be submitted in writing within 2-business days from the date the event occurred.

Appointment : Before a conditional employment offer is made, candidates must take a polygraph examination. If successful, a conditional employment offer is made and candidates are then required to successfully pass a psychological evaluation and medical examination, a drug screen, personal interviews, background investigation, fingerprinting, and must be able to furnish proof of legal right to work in the United States.

The process will end with the Chief of Police or his designee’s interview. The City’s standards must be met before the final appointment is made.

Benefits

Hourly Rate : $40.17 - $48.82 per hour

Retirement : CalPERS retirement formula is 2% at age 60 for Classic members or; 2% at age 62 for new members as defined by Government Code 7522.

04(e). Social Security and Medicare participation and option to participate in 457 deferred compensation plans. City contributes equivalent of 1.

5% of base pay towards a medical after-retirement account.

Health Insurance : City offers a choice of medical HMO (two providers) or PPO plan, and offers vision and dental coverage.

City pays 100% of vision and dental premiums for employee and eligible dependents. Employees shall contribute 10% of the HMO premium cost based on category of coverage (single, two, family).

For PPO, employee pays cost difference between PPO and HMO plans. City provides 100% City-paid short- and long-term disability insurances.

The City offers a discretionary benefit account for employees who demonstrate health coverage elsewhere.

Vacation : Fifteen to thirty working days annual vacation, depending on length of service.

Holidays : Fourteen paid holidays, per year, including one floating holiday.

Education Incentives : Upon completion of 2-full years of employment, a premium of 2.5% for Associate Degree or 60 units in work-related courses and 5% for Bachelor’s Degree.

Programs : 457 Deferred Compensation, Unreimbursed Medical and Dependent Care Expenses, Employee Assistance Program, Long Term Care, Credit Union, Recreation Classes, and Reduced-fee Child-care Programs are available.

This classification is in an employee bargaining unit.

Special Instructions

You must attach a copy of your POST Entry-Level Dispatcher Selection Test Battery Certificate with a T-Score of 48 or higher.

Certificate issuance date must be within one year of the date of your application submission.

This job posting is for entry-level applicants and NOT for lateral-transfer applicants.

CalOpps.org : Some email accounts have been known to place these emails in the spam / junk file. Please check your email folders / settings or accept emails ending with calopps.org.

Prior to hire, and after a conditional offer of appointment has been made, candidates will be required to successfully complete a pre-employment process, including a pre-employment physical and drug screening (when applicable), a driving record review, reference check, and a Department of Justice (DOJ) fingerprint check.

A conviction history will not necessarily disqualify an applicant from appointment. Determinations are made on a case-by-case basis with consideration given to nature and recency of the conviction and relationship to job duties.

All City standards must be met before the final appointment is made.

Candidates requesting veteran’s preference must provide a copy of U.S. Government Form DD 214 "Certificate of Release or Discharge from Active Duty" as an attachment to their CalOpps application.

Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application.

Documentation of the need for accommodation must be submitted to HR.

The policy of the City of South San Francisco is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, gender, age, religion, ancestry, physical or mental disability, sexual preference, marital status or national origin.

It is the intent and desire of the City of South San Francisco that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment.

The City of South San Francisco is an Equal Opportunity Employer (EOE).

DISCLAIMER : This general announcement does not constitute an express or implied contract. Any provisions contained within this announcement may be modified or revoked without notice.

Tests may consist of any combination of written, oral or other exercises or assessment procedures as deemed appropriate by the City, in order to evaluate job knowledge, skills and / or abilities as they relate to the position.

The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate.

Recruitment Contact

Contact phone : (650)877-8522 Contact email :

MV Transportation is seeking a Dispatcher who work s to direct the day-to-day route operations and report to the Dispatch Supervisors.

This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His / her duties involve daily communication and interaction with drivers and clients.

He / she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in / sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities :

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and / or late starting of routes and communicates same to Dispatch Supervisors and / or Dispatch Managers as appropriate.
• All other duties, as assigned.

Talent Requirements :

• One (1) year previous Dispatcher experience preferred.
• Two ( 2 ) years of Customer Service experience is preferred.
• High School d iploma or equivalent.
• Bilingual required Spanish / English.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Starting Pay Rate : $17.85 / hour

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Job Summary

The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials.

This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating with customers, drivers, and the sales team.

Benefits

At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources : our employees.

Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from.

All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans.

Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from.

Compensation

50,000 - 55,000 DOE

Responsibilities

• Obtains orders and changes to existing orders from customers and sales representatives
• Enters orders and printed tickets into the system
• Coordinates special jobs, service and scheduling
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
• Assists with resolution of customer delivery issues and customer complaints
• Determine customer requirements and expectations in order to recommend specific products
• Maintain proficiency and accuracy in data entry of customer orders
• Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met
• Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
• Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times
• Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations
• Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers
• Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch / order desk records and data

Education

High school diploma / GED

Requirements / Qualifications

• Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations
• Strong verbal and written communication skills
• Able to interact positively with a broad range of customers, vendors, and contractors
• Proficient in Microsoft Office and dispatch systems
• Attention to detail and able to multi-task

Preferred :

• Prior dispatch experience
• Knowledge of ready-mix concrete, aggregates, asphalt, etc.

Conditions of Employment

Successful candidate must submit to post-offer pre-employment physical examination, drug / alcohol screen, and background check.

Some positions require FMCSA regulated ongoing drug and alcohol testing.

Dispatcher

Job Req ID : 11381 Job Type : Salaried

Nearest Major Market : Fresno

Job Segment : Transportation, Outside Sales, Data Entry, Clerical, Operations, Sales, Administrative, Customer Service

Do you have a passion for maximizing productivity?

Mid Valley Disposal is currently seeking applicants for our dynamic Operations Team. Are you a dispatcher looking for a position with a consistent schedule and where you can be home each evening with family?

Mid Valley Disposal is looking for a motivated employee who would like to join their team. In this role, you will help Mid Valley Disposal by leading a team towards the success of the daily communication with the drivers.

The dispatcher is responsible for communicating back and forth with drivers and assist with problem resolution while on route.

In addition, create capacity, maximize productivity, and ensure prompt, courteous and efficient service to all customers and drivers.

QUALIFIED CANDIDATES WOULD BE EXPECTED TO :

• Dispatch drivers to calls as they are received, coordinate customer needs, driver locations and loads, and scheduling factors to balance cost and speed of response
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day, close service tickets each day
• Receive incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
• Initiates outbound calls to customers while drivers are on-site / location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by coordinating driver movement in the field
• Records and documents information from route logs for data entry into computer software
• Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles
• Assign loads to drivers based on designated routes and driver location
• Prepare, update and dispense the daily route schedule
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pickups), route completions and driver locations
• Ensure route completion via the driver check-in process
• Courteously interact with customers, as required
• Direct office traffic and addressing upcoming issues, and communicate to supervisor or management
• Collect mail and distribute it appropriately
• Report driver performance issues or concerns to appropriate management for resolution
• Follow all required safety policies and procedures
• Process tags for contaminated and overloaded bins
• Occasionally travel to other MVD sites

EXPERIENCE & EDUCATION :

Minimum Knowledge and Skills Required

• Ability to work in a fast paced and interactive environment while taking initiative to solve issues as they arise
• Ability to manage multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
• Demonstrate a high customer service commitment
• Ability to utilize industry specific software applications
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
• Ability to communicate effectively both written / verbal
• Knowledge of the waste management industry is preferred
• Tenacious, critical thinking, and meticulous problem solver
• Email
• Encore
• Microsoft Office

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED :

• High school diploma or general education degree (GED)
• One (1) year previous Dispatcher experience preferred
• Two (2) years of Customer Service experience is preferred

Fluency in Spanish is preferred but not required. This is a full-time position with a benefits package. Salary / Hourly rate will be determined based on experience and training of the candidate.

Schedule will be Monday through Friday occasionally Saturday.

Mid Valley Disposal proudly serves the California Central Valley. We are a fast-paced, high complexity organization with more 8 locations and growing.

We are looking for individuals who are enthusiastic, energetic, and passionate about providing our employees with an exceptional employee experience, while treating fellow coworkers with dignity and respect.

Hourly rate will be determined based on experience, $17-$24 Hourly.

Review of applications will continue until the position is filled.

POSITION LOCATION : Mid Valley Disposal has 8 locations throughout the Central Valley.

PERKS :

• Competitive Pay
• Great Development & Growth Opportunities
• Excellent Benefits (Medical, Dental, Vision, 401k)
• Paid Vacation, Holidays and Sick Time
• Employee Discounts
• Corporate Wellness Programs
• Community Service, Community Education & Volunteering Opportunities

ABOUT MID VALLEY DISPOSAL

Founded in 1997, Mid Valley Disposal (MVD) is the leading locally owned and operated company that services recycling, organics, and solid waste in the Central Valley.

The Kalpakoff family has four generations of experience in successfully operating a solid waste management company in California.

Today, MVD is being operated by Joseph and Jonathan Kalpakoff (fourth generation). With over 350 employees, MVD provides exclusive collection services to a total of 31 local jurisdictions and is permitted to provide collection services in Fresno, Merced, Madera, Kings, and Tulare Counties.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT MID VALLEY DISPOSAL OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT :

https : / / www.midvalleydisposal.com / careers /

PI217133106

• Assigning loads to drivers ensuring their proximity to the destination.
• Assisting Drivers in situations of traffic concussions and during prevailing or predicted weather conditions.
• Communicating with Brokers during the entire hauling process with driver's location and other requested information.
• Proficient in assembling BOL's, POD'S, Fuel, repair, and Lumper Receipts, and collecting relevant documents over any on-site inspections (if any).
• Commuting records of driver's check-in and out times for detention and layover purposes.
• Ability to engage in load rate negotiation with brokers.
• Fruitful load searching assistance
• Handling driver inquires and customer grievances.
• Trucking Experience is a must!

Job Type : Full-time

Pay : From $2,500.00 per month

Ability to commute / relocate :

• Fresno, CA 93725 : Reliably commute or planning to relocate before starting work (Required)