Job Description

The person in this role will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers.

There will be frequent contact with District employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations.

You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.

General Duties :

• Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
• Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.
• Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
• Maintain Inspection List, Automatic Scale. Wrapper and General Line.
• Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
• Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping / receiving, handling phone calls for supervisor, etc.
• Train or cross train other employees as requested.
• Follow up on completed service calls to verify customer satisfaction and promote service contracts.
• Print out and mail invoices
• Do 3rd party billing
• Schedule PM's
• Prepare quotes for repairs.

California law requires pay information in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate’s qualifications and prior experience.

Salary Range : $26.00 - $32.00 per hour dependent on experience, skills and education.

Qualifications

To be considered for this exceptional career opportunity you must have at least the following :

• Accredited High School diploma, Business or trade school or GED
• A minimum of 1 year of similar or related experience with high volume dispatching experience
• Handle competing / multiple priorities
• Computer Skills : Microsoft Office products excel, Word, Outlook
• Excellent verbal, written and interpersonal communication skills

Physical Requirements :

• Required to sit for prolonged periods of time
• Extensive periods of time on phone
• OT as required

MV Transportation is seeking a Dispatcher who work s to direct the day-to-day route operations and report to the Dispatch Supervisors.

This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His / her duties involve daily communication and interaction with drivers and clients.

He / she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in / sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities :

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and / or late starting of routes and communicates same to Dispatch Supervisors and / or Dispatch Managers as appropriate.
• All other duties, as assigned.

Talent Requirements :

• One (1) year previous Dispatcher experience preferred.
• Two ( 2 ) years of Customer Service experience is preferred.
• High School d iploma or equivalent.
• Bilingual required Spanish / English.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Starting Pay Rate : $17.85 / hour

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Job Summary

The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials.

This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating with customers, drivers, and the sales team.

Benefits

At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources : our employees.

Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from.

All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans.

Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from.

Compensation

50,000 - 55,000 DOE

Responsibilities

• Obtains orders and changes to existing orders from customers and sales representatives
• Enters orders and printed tickets into the system
• Coordinates special jobs, service and scheduling
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
• Assists with resolution of customer delivery issues and customer complaints
• Determine customer requirements and expectations in order to recommend specific products
• Maintain proficiency and accuracy in data entry of customer orders
• Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met
• Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
• Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times
• Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations
• Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers
• Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch / order desk records and data

Education

High school diploma / GED

Requirements / Qualifications

• Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations
• Strong verbal and written communication skills
• Able to interact positively with a broad range of customers, vendors, and contractors
• Proficient in Microsoft Office and dispatch systems
• Attention to detail and able to multi-task

Preferred :

• Prior dispatch experience
• Knowledge of ready-mix concrete, aggregates, asphalt, etc.

Conditions of Employment

Successful candidate must submit to post-offer pre-employment physical examination, drug / alcohol screen, and background check.

Some positions require FMCSA regulated ongoing drug and alcohol testing.

Dispatcher

Job Req ID : 11381 Job Type : Salaried

Nearest Major Market : Fresno

Job Segment : Transportation, Outside Sales, Data Entry, Clerical, Operations, Sales, Administrative, Customer Service

Do you have a passion for maximizing productivity?

Mid Valley Disposal is currently seeking applicants for our dynamic Operations Team. Are you a dispatcher looking for a position with a consistent schedule and where you can be home each evening with family?

Mid Valley Disposal is looking for a motivated employee who would like to join their team. In this role, you will help Mid Valley Disposal by leading a team towards the success of the daily communication with the drivers.

The dispatcher is responsible for communicating back and forth with drivers and assist with problem resolution while on route.

In addition, create capacity, maximize productivity, and ensure prompt, courteous and efficient service to all customers and drivers.

QUALIFIED CANDIDATES WOULD BE EXPECTED TO :

• Dispatch drivers to calls as they are received, coordinate customer needs, driver locations and loads, and scheduling factors to balance cost and speed of response
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day, close service tickets each day
• Receive incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
• Initiates outbound calls to customers while drivers are on-site / location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by coordinating driver movement in the field
• Records and documents information from route logs for data entry into computer software
• Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles
• Assign loads to drivers based on designated routes and driver location
• Prepare, update and dispense the daily route schedule
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pickups), route completions and driver locations
• Ensure route completion via the driver check-in process
• Courteously interact with customers, as required
• Direct office traffic and addressing upcoming issues, and communicate to supervisor or management
• Collect mail and distribute it appropriately
• Report driver performance issues or concerns to appropriate management for resolution
• Follow all required safety policies and procedures
• Process tags for contaminated and overloaded bins
• Occasionally travel to other MVD sites

EXPERIENCE & EDUCATION :

Minimum Knowledge and Skills Required

• Ability to work in a fast paced and interactive environment while taking initiative to solve issues as they arise
• Ability to manage multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
• Demonstrate a high customer service commitment
• Ability to utilize industry specific software applications
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
• Ability to communicate effectively both written / verbal
• Knowledge of the waste management industry is preferred
• Tenacious, critical thinking, and meticulous problem solver
• Email
• Encore
• Microsoft Office

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED :

• High school diploma or general education degree (GED)
• One (1) year previous Dispatcher experience preferred
• Two (2) years of Customer Service experience is preferred

Fluency in Spanish is preferred but not required. This is a full-time position with a benefits package. Salary / Hourly rate will be determined based on experience and training of the candidate.

Schedule will be Monday through Friday occasionally Saturday.

Mid Valley Disposal proudly serves the California Central Valley. We are a fast-paced, high complexity organization with more 8 locations and growing.

We are looking for individuals who are enthusiastic, energetic, and passionate about providing our employees with an exceptional employee experience, while treating fellow coworkers with dignity and respect.

Hourly rate will be determined based on experience, $17-$24 Hourly.

Review of applications will continue until the position is filled.

POSITION LOCATION : Mid Valley Disposal has 8 locations throughout the Central Valley.

PERKS :

• Competitive Pay
• Great Development & Growth Opportunities
• Excellent Benefits (Medical, Dental, Vision, 401k)
• Paid Vacation, Holidays and Sick Time
• Employee Discounts
• Corporate Wellness Programs
• Community Service, Community Education & Volunteering Opportunities

ABOUT MID VALLEY DISPOSAL

Founded in 1997, Mid Valley Disposal (MVD) is the leading locally owned and operated company that services recycling, organics, and solid waste in the Central Valley.

The Kalpakoff family has four generations of experience in successfully operating a solid waste management company in California.

Today, MVD is being operated by Joseph and Jonathan Kalpakoff (fourth generation). With over 350 employees, MVD provides exclusive collection services to a total of 31 local jurisdictions and is permitted to provide collection services in Fresno, Merced, Madera, Kings, and Tulare Counties.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT MID VALLEY DISPOSAL OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT :

https : / / www.midvalleydisposal.com / careers /

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• Assigning loads to drivers ensuring their proximity to the destination.
• Assisting Drivers in situations of traffic concussions and during prevailing or predicted weather conditions.
• Communicating with Brokers during the entire hauling process with driver's location and other requested information.
• Proficient in assembling BOL's, POD'S, Fuel, repair, and Lumper Receipts, and collecting relevant documents over any on-site inspections (if any).
• Commuting records of driver's check-in and out times for detention and layover purposes.
• Ability to engage in load rate negotiation with brokers.
• Fruitful load searching assistance
• Handling driver inquires and customer grievances.
• Trucking Experience is a must!

Job Type : Full-time

Pay : From $2,500.00 per month

Ability to commute / relocate :

• Fresno, CA 93725 : Reliably commute or planning to relocate before starting work (Required)