Why USAA?

Let’s do something that really matters.

We have an important mission : serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way.

To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service.

Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Customer Service Auto Claims role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2 days a week.

The Opportunity

We are currently seeking dedicated professionals to work in our Phoenix office for future auto claims customer service opportunities in 2023 .

Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

As a Customer Service Auto Claims representative your work will focus on adjusting non-injury auto claims. You'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members.

This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do :

Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as;

simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and / or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

• High School Diploma or GED
• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

What sets you apart :

• US military experience through military service or a military spouse / domestic partner
• Bachelor’s degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $49,300 - $51,300 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Caring Connection -

The ideal candidate should be able to work independently with minimal supervision, have a high level of accuracy, and excellent attention to detail.

The candidate should be comfortable with working with various computer systems and databases and be able to manage multiple tasks simultaneously.

Key Responsibilities :

Accurately enter data into our databases and maintain the integrity and accuracy of the information

Verify data and ensure its accuracy and completeness

Create and maintain spreadsheets to track data

Review and update information in the database regularly

Maintain the confidentiality and security of all data

Perform data quality control checks to ensure accuracy and completeness

Resolve data discrepancies and inconsistencies

Collaborate with other team members to ensure the timely and accurate completion of data entry tasks

Qualifications :

High school diploma or equivalent

Strong computer skills, including proficiency in Microsoft Office and Google Suite

Excellent attention to detail and high level of accuracy

Ability to work independently with minimal supervision

Strong organizational and time-management skills

Ability to manage multiple tasks simultaneously

Strong communication and interpersonal skills

Ability to work in a fast-paced and changing environment

Comfortable with working with various computer systems and databases

Ability to maintain confidentiality and security of all data

No experience required, but prior experience in data entry or related fields is a plus

Compensation and Benefits :

Pay rate is $35-40 per hour

Steady Full-time / Part-time work.

Health, dental and other insurance.

Paid sick, vacation and holidays.

This is the perfect opportunity for you. We offer a competitive salary, flexible working hours, and the opportunity to work remotely.

Apply now and become a part of our remote team!

DATA ENTRY CLERK - NIGHT SHIFT

Job Summary :

HQ Aero is currently recruiting for DATA ENTRY CLERKS - NIGHT SHIFT in TUCSON, AZ

Responsibilities :

As a Data Entry Clerk, you are responsible for inputting data and making changes to existing data figures in a digital database, working from handwritten aircraft work cards.

You are required to enter information from paper documents into digital spreadsheets, travel to workstations to collect documents, update order statuses for airline customers and double-check all work to make sure they are recorded correctly.

You will comply with company data integrity and security policies. You are required to adhere to general work rules, company policies and procedures applicable to work area and job functions.

Qualifications, Experience & Requirements :

• Two (2) Years of Office duties and administration experience required.
• Alphanumeric typing test with a 90% accuracy rating required.
• Candidate must be dependable and be able to follow instructions.
• High school diploma or general education degree (GED) required.
• Criminal Background Check & Compliant to FAA Drug and Alcohol screening checks are mandatory.

Job Type :

• Full-time, Contract.
• Shift Schedule : 36 / 48 hr work week. One week is 36hrs, the following week is 48hrs. Breakdown is below :
• 36 hr work week : Monday through Thursday 7 : 00 pm till 3 : 30 am Friday 7 : 00 pm till 11 : 00 pm
• 48 hr work week : Monday through Thursday 7 : 00pm till 5 : 30 am Friday 7 : 00 pm till 3 : 30 am

Essential Job Functions

• Attention to detail.
• Must be able to work as a part of a team in a high-stress, fast-paced environment.
• Must be a self-starter, able to work with little to no guidance. Must be a highly motivated, detail-oriented, organized, with the ability to multi-task.
• Must be computer proficient.
• Physical Demands : The employee must occasionally lift and / or move up to 50 pounds, Position requires frequent walking, standing and / or climbing.
• Work Environment : FAR Part 135 aircraft maintenance in a hangar and ramp environment.

DISCLAIMER

This job description indicates the general nature and level of work expected by the successful applicant. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the successful applicant.

The successful applicant may be asked to perform other duties as required.

Job summary

As a Data Entry Clerk, the individual will be responsible for processing daily document transactions which can include some moderately complex tasks.

While receiving clear instruction, the individual must maintain the highest level of production and accuracy daily. The individual must also focus on process effectiveness with an emphasis on high-quality service and productivity.

Responsibilities

Preparing batches of work by extracting checks and remittances from envelopes

Inputting data into the system while following standard operating procedures and customer-specific instructions for processing

Balancing / reconciling electronic and paper documentation

Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices

Effectively utilize teamwork behaviors

Requirements

Keen attention to detail

Excellent organization skills

Good time management / prioritization skills

Ability to maintain data confidentiality

High school diploma or GED certificate

Associate degree is preferred

Data Entry Clerk Job Description

We are looking for a focused data entry clerk to continuously update our company's databases. The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information.

The data entry clerk will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.

To do well in this job, you should collect information and capture data promptly to ensure the business’ databases are current to accurately reflect its developments, updates and transactions.

Top candidates will be focused, diligent, energetic and have good people’s skills.

Data Entry Clerk Responsibilities :

• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Scanning through information to identify pertinent information.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Creating accurate spreadsheets.
• Entering and updating information into relevant databases.
• Ensuring data is backed up.
• Informing relevant parties regarding errors encountered.
• Storing hard copies of data in an organized manner to optimize retrieval.
• Handling additional duties from time to time.

Data Entry Clerk Requirements :

• High school diploma.
• 1+ years experience in a relevant field.
• Good command of English.
• Excellent knowledge of MS Office Word and Excel.
• Strong interpersonal and communication skills.
• Ability to concentrate for lengthy periods and perform accurately with adequate speed.
• Proficient touch typing skills.