USAA Jobs (6)

Why USAA?

Let’s do something that really matters.

We have an important mission : serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way.

To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service.

Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Customer Service Auto Claims role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2 days a week.

The Opportunity

We are currently seeking dedicated professionals to work in our Phoenix office for future auto claims customer service opportunities in 2023 .

Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

As a Customer Service Auto Claims representative your work will focus on adjusting non-injury auto claims. You'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members.

This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do :

Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as;

simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and / or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

• High School Diploma or GED
• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

What sets you apart :

• US military experience through military service or a military spouse / domestic partner
• Bachelor’s degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $49,300 - $51,300 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission : facilitating the financial security of millions of U.S. military members and their families.

Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Manager, Claims Operations for Auto Non-Injury. This individual may work from either the San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

This position is a hybrid work type and will be based in one of the following offices : San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

Hybrid roles help employees gain the best of both worlds collaborating in-person in the office and working from home when needed to achieve focused results.

The expectation is you will be Onsite at either of the following locations : San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

You will manage and be accountable for auto and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim.

Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process, and leads organizational process changes.

Drives execution of operational risk management, regulatory compliance training, policies, and procedures.

There are multiple positions available

What you'll do :

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

Creates conditions for success removes obstacles, leads and champions change.

Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

Handles escalations and makes appropriate decisions based on the policy.

Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.

Hires, develops, and coaches claims employees for results delivery.

Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.

What you have :

Bachelor’s degree : OR 4 years of related experience may be substituted in lieu of degree.

6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

2 years of direct team lead, supervisory or management experience.

Experience using and interpreting data to make decisions.

Demonstrated leadership, initiative, customer service and / or claims handling skills.

Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.

What sets you apart :

Current experience as a Claims Manager

Master’s Degree and / or CPCU designation

3+ years management experience

Experience leading large-scale projects or initiatives

Prior contact center management experience

Prior experience in a process or compliance capacity

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $95,250 - $182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, we have an important mission : facilitating the financial security of millions of U.S. military members and their families.

Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did.

We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

The Portfolio Insights and Financial Analysis team is responsible for creating new, modifying existing, and performing ad-hoc reporting in support of business processes and data-driven decision making.

Develops a deep understanding of the business / customer and builds positive collaborations. Delivers value through data analysis and reporting and adapts to changing business needs.

The right candidate will have the following :

• Outstanding analytical skills required
• Ability to construct and maintain models applying large data sets that inform strategic decision-making
• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).
• Sound understanding of financial metrics used to measure investments : ROI, IRR, and NPV. Required
• Tableau, familiarity with USAA UDA management practices, experience with reporting and leading USAA expense & headcount
• Proficient with Essbase and Hyperion planning tools.
• Lead Financial Analyst position is a hybrid work type and can be based in one of the following locations : Charlotte, NC or San Antonio, TX;

Hybrid roles help employees gain the best of both worlds collaborating in-person in the office and working from home when needed to achieve focused results

What you'll do :

• Identifies and leads existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Leads, develops, and motivates the team to provide advanced analytics and insights around key business drivers.
• Anticipates opportunities to solve the most complex and / or unique business problems, providing proactive financial solutions with well-rounded and forward-looking perspectives to enable better decision making by senior management.
• Consistently interacts with senior management becoming their trusted advisor on all financial issues.
• Makes recommendations to solve short-term, as well as strategic financial business problems.
• Instructs and mentors others about complex financial processes, business drivers and systems ensuring information sharing and knowledge transfer.
• Reviews analysts work and assists management in assigning tasks and managing workflow.
• Leads initiatives to develop an integrated enterprise planning process from multiple companies and / or staff agency processes and technologies.
• Directs analyses and guides the development, enhancement, and implementation of critical processes, programs, and technologies.
• Anticipates opportunities and potential solutions, leads cross-functional teams through the problem resolution process, and advises senior management on issues.
• Acquires and applies experienced knowledge of the business, its products and processes.
• Performs sophisticated and often unique work assignments and problem resolution across multiple systems, functions, or processes.

What you have :

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years financial / accounting analysis experience to include 2 years leading strategic financial / accounting opportunities.

OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a CPA or CFA designation, and 6 years of financial / accounting analysis experience to include 1 year leading strategic financial / accounting opportunities.

• Subject-matter-expert knowledge of data analysis and relevant technical accounting / finance skill required.
• Subject-matter-expert level of discernment in the areas of the financial services operations, finance / accounting industry practices and emerging trends required.
• Experience communicating complex financial / accounting topics to a broad range of audiences.
• Experience using financial / accounting technologies and proposing recommendations for improvements.
• Experience using Microsoft Office Excel for significant financial data analysis and reporting.
• Experience in the application and adherence to financial regulations and compliance.
• Experience producing financial reports and providing recommendations based on data.
• Working knowledge of GAAP.

What sets you apart :

• Outstanding analytical skills required
• Ability to construct and maintain models applying large data sets that inform strategic decision-making
• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).
• Sound understanding of financial metrics used to measure investments : ROI, IRR, and NPV. Required
• Tableau, familiarity with USAA UDA management practices, experience with reporting and leading USAA expense & headcount
• Proficient with Essbase and Hyperion planning tools.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $104,660 - $199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission : facilitating the financial security of millions of U.S. military members and their families.

Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Manager, Claims Operations for Auto Non-Injury. This individual may work from either the San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

This position is a hybrid work type and will be based in one of the following offices : San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

Hybrid roles help employees gain the best of both worlds collaborating in-person in the office and working from home when needed to achieve focused results.

The expectation is you will be Onsite at either of the following locations : San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

You will manage and be accountable for auto and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim.

Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process, and leads organizational process changes.

Drives execution of operational risk management, regulatory compliance training, policies, and procedures.

There are multiple positions available

What you'll do :

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

Creates conditions for success removes obstacles, leads and champions change.

Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

Handles escalations and makes appropriate decisions based on the policy.

Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.

Hires, develops, and coaches claims employees for results delivery.

Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.

What you have :

Bachelor’s degree : OR 4 years of related experience may be substituted in lieu of degree.

6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

2 years of direct team lead, supervisory or management experience.

Experience using and interpreting data to make decisions.

Demonstrated leadership, initiative, customer service and / or claims handling skills.

Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.

What sets you apart :

Current experience as a Claims Manager

Master’s Degree and / or CPCU designation

3+ years management experience

Experience leading large-scale projects or initiatives

Prior contact center management experience

Prior experience in a process or compliance capacity

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $95,250 - $182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, we have an important mission : facilitating the financial security of millions of U.S. military members and their families.

Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did.

We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

The Portfolio Insights and Financial Analysis team is responsible for solving complex business problems while performing forecasting, planning, and financial modeling related to income, profitability, liquidity, capital, leverage, asset and liability management or operating expense.

Mentors team members to execute more complex financial processes and analysis, utilizing financial principles. Ensures all activities are completed within regulatory and compliance guidelines.

The right candidate will have the following :

• Outstanding analytical skills required
• Ability to construct and maintain models applying large data sets that inform strategic decision-making
• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).
• Experience with Snowflake, Python, or Clarity Preferred
• Sound understanding of financial metrics used to measure investments : ROI, IRR, and NPV.
• Proficiency with Tableau and SQL. Exceptional analytical skills.
• Proficient with Essbase and Hyperion planning tools.
• The Senior Financial Analyst position is a hybrid work type and can be based in one of the following locations : Charlotte, NC or San Antonio, TX;

Hybrid roles help employees gain the best of both worlds collaborating in-person in the office and working from home when needed to achieve focused results

What you'll do :

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Leads team or process in delivery of financial forecasts / plans for a business area or function; guides team members and oversees implementation of forecasting / planning process and model improvement initiatives and business solutions.
• Prepares and guides team on complex financial reports and analysis or cost benefit analysis to support and provides insight for internal and external management decision-making.
• Interprets complex financial information and makes recommendations to business leaders. Implements solutions to key financial and operational opportunities.
• Contributes to achievement of business goals and objectives by delivering value-added business decision support to customers and business partners across the organization.
• Leads product assignments, product pricing, product profitability and ad-hoc analysis.
• Acts as a valued business partner by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization.
• Interacts with senior management and company leadership, guides team and promotes innovation and productivity to support USAA's mission and operating state.
• Acquires and applies advanced knowledge of the business, its products and processes and serves as a resource to team members on escalated issues.

What you have :

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years experience conducting complex financial / accounting analysis and providing actionable insights to various stakeholders OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a CPA or CFA designation and, 4 years of financial / accounting analysis or related work experience.
• Experience using financial / accounting technologies.
• Experience communicating key financial / accounting concepts.
• Finance / accounting experience in a financial services environment.
• Experience using Microsoft Office Excel for significant financial data analysis.
• Experience in the application and adherence to financial regulations and compliance.
• Experience producing financial reports and providing recommendations based on data.
• Working knowledge of GAAP.

What sets you apart :

• Outstanding analytical skills required
• Ability to construct and maintain models applying large data sets that inform strategic decision-making
• Deep understanding of business case lifecycle management concepts (quantifying benefits, measuring returns, tracking results, effectively challenging business assumptions).
• Experience with Snowflake, Python, or Clarity Preferred
• Sound understanding of financial metrics used to measure investments : ROI, IRR, and NPV.
• Proficiency with Tableau and SQL. Exceptional analytical skills.
• Proficient with Essbase and Hyperion planning tools.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $86,520 - $165,340.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission : facilitating the financial security of millions of U.S. military members and their families.

Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Manager, Claims Operations for Auto Non-Injury. This individual may work from either the San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

This position is a hybrid work type and will be based in one of the following offices : San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

Hybrid roles help employees gain the best of both worlds collaborating in-person in the office and working from home when needed to achieve focused results.

The expectation is you will be Onsite at either of the following locations : San Antonio, TX Home Office, Chesapeake, VA Office, Colorado Springs, CO, Office, the Phoenix, AZ Office or either Tampa, FL Office.

You will manage and be accountable for auto and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim.

Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process, and leads organizational process changes.

Drives execution of operational risk management, regulatory compliance training, policies, and procedures.

There are multiple positions available

What you'll do :

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

Creates conditions for success removes obstacles, leads and champions change.

Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

Handles escalations and makes appropriate decisions based on the policy.

Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.

Hires, develops, and coaches claims employees for results delivery.

Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.

What you have :

Bachelor’s degree : OR 4 years of related experience may be substituted in lieu of degree.

6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

2 years of direct team lead, supervisory or management experience.

Experience using and interpreting data to make decisions.

Demonstrated leadership, initiative, customer service and / or claims handling skills.

Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.

What sets you apart :

Current experience as a Claims Manager

Master’s Degree and / or CPCU designation

3+ years management experience

Experience leading large-scale projects or initiatives

Prior contact center management experience

Prior experience in a process or compliance capacity

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $95,250 - $182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.