Customer Service Specialist

Requisition # 2023-7027 City Houston State Texas # of Openings 1

Our Favorite CITGO Perks are :

• Remote Work options available for eligible positions
• Options are department and / or location specific
• 9 / 80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Parental Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

Relocation

Relocation Benefits are not available for this position.

Note

Employer will not sponsor visas for position

Job Summary

Develop a positive customer experience journey that enhances the business to business relationship, fosters continued patronage, and encourages supplier advocacy.

Manage lubricant customer orders from receipt of order to invoice, by utilizing various software applications including SAP, MarketNet, Customer Web portals, transportation portals (customers and CITGO), Salesforce and L.

I.S. Interface with transportation, credit, pricing, tax, operations and master data departments (material and customer master) as needed to process an order as expected by the customer.

Assure that all holds have been resolved within 24 hours in order to prevent the customer from having an extended lead time.

Minimum Qualifications

Degree :

College Degree (Bachelors Level) is preferred.

The minimum number of years of job related experience required by this job is :

5 years minimun of job related experience OR 7 years without a degree.

List any specialized training or unique skills required :

• SAP experience preferred or other ERP system.
• Excel.
• Strong decision making skills.
• Ability to manage workloads and meet deadlines.
• Demonstrate problem solving and decision making proficiency.
• Adapt to change effectively.
• Outstanding communication & interpersonal skills.
• Ability to balance multiple responsibilities.
• A valid driver’s license is required.

Job Duties

Engage CITGO Lubricant customers in a positive business relationship that moves beyond a transactional interface and one that establishes a layered in repository resource.

Develop and use innovative methods to insure best in class service standards by analyzing investigating, and directing corrective actions to resolve customer problems to customer’s satisfaction and the protection of CITGO’s interest.

Anticipate and research customer problems, implement preventative measures, and resolve customer complaints. Communicate to the appropriate internal groups any situations that adversely affect lead-times and existing expectations and customer satisfaction.

Analyze, evaluate and process lubricant customer orders from order to invoice, including revisions, expedited orders, plant and transportation scheduling / bookings, invoicing via customer portals, by utilizing various software applications including SAP, MarketNet, Internet, Customer Web portals, transportation portals (customers and CITGO) and Salesforce.

Manage on-hold reports to ensure timely release of orders to plant and review previous day’s orders for accuracy. Interface with transportation, credit, pricing, tax, operations and master data departments (material and customer master).

Use working knowledge of product information such as weight and dimension to assist with the calculation needed to ensure all orders are processed within the guidelines of the transportation protocol.

• Facilitate and participate in Salesforce, the tracking of sales history, short shipments, late shipments, and expedited orders to determine on-hand inventory, minimum order quantities, plant availability, recommend new stocking levels, and initiate the set-up of temporary products to meet customer’s expectations.
• Utilize third party logistics (3PL) site to get transportation rates / quotes for customer orders and input LTL (less than truckload rates) in SAP in order to properly invoice the customer.

Provide LTL quote to Pricing to assist with determining the selling price of a product for a customer requesting delivered pricing.

Evaluates information within SAP and other software tools to seek, find and eliminate waste through enhanced efficiency by creation, change and / or elimination of obsolete processes.

Evaluates on an ongoing basis to continue maximum efficiency in an ever changing business environment.

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JOB SUMMARY

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).

Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

DUTIES / RESPONSIBILITIES

• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A / R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS / management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.

PHYSICAL REQUIREMENTS

Essential physical requirements include :

• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to :

• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise
• All duties, responsibilities and experience are subject to change by location

Job Description : Emporium Pies is a specialty pie shop with locations in Oak Cliff, McKinney, Deep Ellum, and Fort Worth Texas while also making local deliveries in the Dallas Metro area.

All of our pies are handmade using high quality ingredients with offerings that change with the seasons.We are currently looking for a new Front of House Team Member to join our incredible customer service team! The ideal candidate is a personable self-starter who is motivated to work hard and grow with our company.

We are looking for employees excited to provide above and beyond customer service to each and every customer.Benefits :

• 64hrs of Paid Time Off for all employees
• Paid Parental Leave
• All Full-time employees are eligible for Medical, Dental and Vision Insurance
• Discretionary and Profit Share Bonuses
• We will pay for your Food Handlers or Managers Certification
• Target Earnings : $15-$21 / hr
• Wage : $8.00 / hr + Tips. Average Tips of Last 6 months is $8.50 / hr

Responsibilities Welcoming customers with a smile and guiding every step of their experience in our shop!

• Cashier : taking orders and slingin’ pie! and
• Slicing / Quality Control : making sure every slice is instagram-able
• Bussing : creating a clean and tidy atmosphere for all pie lovers
• Opening / Closing duties : setting up shop for the upcoming employees on shift

We do all this while providing above and beyond customer service to each and every customer! Emporium Pies Customer Service Part-time Position AvailablePart-time : 15-20hrs / week

Target Earnings : $15-$21 / hr

Wage : $8.00 / hr + Tips. Average Tips of Last 6 months is $8.50 / hr

We look forward to bringing your bright smile into our shop!

Store 2742387 : 4439 Bissonnet St, Bellaire, Texas 77401 Availability - Shift / Days : Flexible Availability

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy :

• Medical, Vision, Dental, & Life Insurance / Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Full-Time or Part-Time
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending / Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities :

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predicable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at :

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions

Great if you have :

• Retail and customer service experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements :

• Ability to stand and / or walk for up to 8 hours
• Lift and / or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and / or carry up to 60 pounds from ground to waist level
• Push / pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility :

In English

In Spanish

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers.

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit.

Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success.

We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Responsibilities of the Customer Service Representative include, but are not limited to :

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Conduct uploads and retrievals in online customer and supplier portals
• Checking availability of stock and shipping dates
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales by preparing price quotes and sourcing products

DXP #LI-TS1

Qualifications of the Customer Service Representative include, but are not limited to :

• 2+ Years Industrial MRO supply product knowledge (knowledge of seals, elastomers and polymers a plus but not required)
• 2+ Years prior customer service experience
• Knowledge of Microsoft office (Excel, Word, Outlook)
• Excellent communication skills / sales experience
• Should be attentive and pose a high drive to learn new product lines
• Must be able to work independently and as a team
• Must have experience performing a majority of the functions
• Data entry skills, organization, multi-tasking and customer focus is required
• Normal business hours Monday-Friday, (8)am-(5)pm

Additional Information :

Physical Demand : Able to lift up to 50lbs.

Working Conditions : Office Environment

Training / Certifications : N / A

Shift Time / Overtime : Normal in-person business hours Monday-Friday, 8 : 00 am-5 : 00 pm, some overtime as needed

Travel : N / A

Education : High School Diploma or GED

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together.

The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best.

All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including : Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE / M / F / D / V