Customer Service Rep / Customer Care Associate (Full Time,18-month Contract) - Guelph, ON-23001793

Description

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful.

You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career.

Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment.

Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

and its products and services, please visit style "font-family : arial, helvetica, sans-serif;">

At Medigas, every day is an opportunity : an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies.

Seize the opportunity : take your next step with us and join our team.

Customer Care Associate (Full Time,18-month Contract) - Guelph, ON

Primary Purpose

This position is responsible for the Co-ordination of telephone referrals, verification of criteria and appropriates funding in setting up clients for home oxygen therapy and related healthcare services.

Receive and process client walk-in or phone orders, inquiries, and / or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.

Key Accountabilities

• Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
• Accountable for providing complete and accurate account set-up and pricing data and ensures ongoing accuracy of customer information
• The successful candidate will help support the Territory Managers, balancing time between inside sales and customer service duties along with helping the team to achieve a targeted sales budget.
• Collection of payments to ensure customer accounts are current
• Tracking customer orders in JDE to ensure delivery and billing is complete
• Responsible for daily cash reconciliation, as well as bank deposits
• Ensure that out-going mail is sent daily

Qualifications

Required Qualifications

Education

High School or equivalent Diploma

Experience

• 2 years of customer service experience
• Retail Sales experience is preferred

Knowledge / Skills / Abilities

• Excellent communication, interpersonal and organization skills
• Strong computer skills
• Commitment to safety is a must
• Must have proven ability to manage relationships with current and new customers as well as maintain knowledge of Homecare sales growth and development areas
• Ability to multi task and remain calm under pressure

Linde has an extensive background check process which may include but is not limited to, a criminal background review and employment verifications.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required.

We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by fielding inquiries, processing orders, verifying payment information and preventing fraud.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Experience / interest with Firearms and outdoor sports is a plus! Compensation : $18.00 / hr Schedule : Friday - Monday 10am - 4pm.

Training would occur Monday - Friday (your choice of 4 days, PT hours) Responsibilities : Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.

Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements : Previous experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills About GritR Sports : GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client.

Our employees enjoy a work culture that promotes team work, autonomy and ability to grow. GritR Sports benefits include both Paid and Unpaid Time Off, Insurance : Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.

Employees can also take advantage of a casual dress code, monthly engagement activities and events, and internal job openings for advancements. Powered by JazzHR

• Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System
• Solicit Freight from customers as directed by TM and or terminal Planner and / or for all available capacity both domiciled and foreign, in the area of responsibility
• Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
• Work with Planners, Drivers and other terminal personnel to ensure all Customer requirements are met
• Track all loads in TMW / Peoplenet / Trip alert to proactively identify service concerns
• Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
• Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
• Ensure all service issues get properly documented in the NCR system

Minimum special knowledge and skills required :

• High School Diploma or GED
• Strong skills in MS Office (Excel, Word, PowerPoint, Access)
• Experience with Google Apps preferred
• Familiarity with transportation software such as EDI, TMW and PeopleNet a plus
• Ability to function as part of a team at a high level
• Critical thinker
• Strong communication skills (both verbal and written)

We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off / Holiday Schedule, in addition to Medical, Dental and Vision plans).

Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military / veteran status or other characteristics protected by law.

CAMZ

Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services.

As one of Quality's CSR's you will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers.

This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.

The Customer Service Supervisor will be responsible for daily operations within the Provider Relations department. The Supervisor manages and prioritizes staff daily work assignments necessary to ensure the timely and accurate processing of internal and external requests along with appeal submissions.

Additionally the supervisor works to reduce response timeframes and mitigate future inquiries or escalations by being proactive, taking ownership of challenges, and formulating solutions to improve overall department activities while maintaining a focus on improving how we deliver service to our customers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES :

• Ability to assist team with problem solving regarding customer complaints, or inquiries, including bill review disputes verbally and in written communication
• Ability to review detailed provider appeals and provide both verbal and written communication that includes industry regulations along with applicable client policies
• Maintain an awareness of current laws, statutes, regulations, etc. that impact healthcare operations, and assist in design strategies for implementation activities within the organization
• Responsible for ensuring new employees are oriented to the organization, its policies, facilities, etc. Supervisors should also provide ongoing guidance to employees, often in the forms of ongoing career coaching, counseling and performance appraisal
• Develops and maintains strong collaborative relationships with internal departments and external clients to maintain excellent lines of communication and share resources to meet business objectives
• Monitors employee performance and identifies any training issues for employees
• Builds customer relationships, interprets customer needs and assesses their business requirements
• Assists with special projects as assigned by leaders such as interim or stretch roles for personal growth opportunities, collaboration, and providing support to other departments as needed
• Standard supervisory duties such as : time approval, annual performance review

KNOWLEDGE & SKILLS :

• Proven strong leadership skills as a performer / leader
• Knowledge of Medicare (CMS) and Medicaid regulations, regulatory compliance, Managed Care, and medical claims processing guidelines
• MS Word, Excel and Outlook experience, which extends beyond just their basic functionality. (i.e. pivot tables, conditional formatting, advanced formulas)

EDUCATION & EXPERIENCE :

• 5+ years of relevant experience in a medical or insurance field, which required heavy involvement in bill review processing of claims
• 2+ years of previous supervisory / management or project management experience a plus
• Bachelor’s degree or higher preferred

About CERiS

CERiS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners.

Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments.

We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities.

We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Overview

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.

As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Responsibilities

Job Responsibilities :

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Qualifications

Job Requirements :

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English / Spanish bilingual is a plus

Physical Requirements :

• Must be able to sit and / or stand for long periods of time.
• Ability to lift 15 lbs.
• Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits :

Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS :

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements.

The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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