Customer Service Specialist

Full-time

Position Details

Responsibilities

Answers incoming calls and facilitates walk-in clients in a calm and professional manner.

Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.

Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.

Provides client service through education and offers solutions.

Interprets and communicates federal and state policies and procedures to clients in an understandable manner.

Educates new clients entering the program.

Offers solutions for other related issues clients might be facing example; if they are not eligible, offer alternatives that they may be able explore.

Performs other duties as assigned and will provide back up support to other specialists

Assists with special projects and performs other duties as assigned.

Education and Experience

High School Diploma or equivalent; associate’s or bachelor’s degree preferred; Child Development experience a plus

One or more years in a customer service environment required

Demonstrates excellent customer service skills

Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere

Strong computer skills proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required

Work in a team environment and be a team player

Possesses efficient organizational and time management skills

Ability to problem solve utilizing available resources

Travel and Compliance Requirements

Must have a valid Texas driver's license

Driving record must comply with CCG's automobile insurance carrier requirements

Must have liability insurance coverage and reliable personal transportation

Ability to travel locally or out of town as required

Mileage reimbursement is offered when applicable

Must successfully meet all compliance background check requirements for federal funding throughout employment

ChildCareGroup’s Generous Health and Wellness Benefits

Paid Parental Leave

Short Term, Long Term Disability and Basic Life Insurance at no cost

Medical, Dental and Vision Insurance

Telemedicine at no cost

401(k) with a company match

Paid Time Off

12) Paid Company Holidays

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Answers incoming calls and facilitates walk-in clients in a calm and professional manner.

Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.

Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.

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