Customer Service Specialist
Position Details
Responsibilities
Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.
Provides client service through education and offers solutions.
Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
Educates new clients entering the program.
Offers solutions for other related issues clients might be facing example; if they are not eligible, offer alternatives that they may be able explore.
Performs other duties as assigned and will provide back up support to other specialists
Assists with special projects and performs other duties as assigned.
Education and Experience
High School Diploma or equivalent; associate’s or bachelor’s degree preferred; Child Development experience a plus
One or more years in a customer service environment required
Demonstrates excellent customer service skills
Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere
Strong computer skills proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required
Work in a team environment and be a team player
Possesses efficient organizational and time management skills
Ability to problem solve utilizing available resources
Travel and Compliance Requirements
Must have a valid Texas driver's license
Driving record must comply with CCG's automobile insurance carrier requirements
Must have liability insurance coverage and reliable personal transportation
Ability to travel locally or out of town as required
Mileage reimbursement is offered when applicable
Must successfully meet all compliance background check requirements for federal funding throughout employment
ChildCareGroup’s Generous Health and Wellness Benefits
Paid Parental Leave
Short Term, Long Term Disability and Basic Life Insurance at no cost
Medical, Dental and Vision Insurance
Telemedicine at no cost
401(k) with a company match
Paid Time Off
12) Paid Company Holidays