Service Center

Northeast Philadelphia

Job Summary

Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process;

provide administrative support to the daily operations of the center

• Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary
• Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
• Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
• Coordinate Rental Car / Tow companies to provide one-stop service to all customers
• Repair Orders : All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• May assist in customer communication throughout the repair process
• Monitor DRP assignments, estimate / repair appointments and capture rates of assignments
• Follow up on all DRP assignments present and past in order to maintain sales for the center
• Maintain DRP logbooks and Enterprise ARMS by 9am daily
• Secure proper payments; DRP DTPS completed as required
• Filing daily : customer records, RO jackets in alphabetical order, parts invoices, etc.
• Assist OM / OA with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.

as well as maintaining the customer waiting area

• Comply with Caliber daily receipts guidelines and procedures
• Comply with all Caliber safety rules, guidelines and standards
• Perform other duties as required to successfully meet the needs of the business

Skill / Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
• Ability to effectively communicate with others, oral and written
• Ability to read and understand basics of repair instructions, written estimates and work orders
• Organization and multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with World Class customer service approach to internal and external customers
• Maintain a well-groomed, professional appearance

Physical Requirements / Working Conditions

Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear.

Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk.

In the event that travel is required, must be able to uphold the stress of traveling.

About the company :

When it comes to your brand's communication needs, contacting Prescure Communications is the first step towards unlocking your brand's full potential.

Here's why you should reach out to us.

We are seeking a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

Your primary responsibility will be to ensure customer satisfaction and resolve any inquiries or issues they may have. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for delivering top-notch customer service.

Responsibilities :

• Serve as the main point of contact for customers via phone, email, and chat, providing prompt and courteous assistance.
• Respond to customer inquiries, complaints, and requests in a professional and efficient manner.
• Understand and address customer needs, striving to exceed their expectations and ensure their satisfaction.
• Provide accurate information about products, services, pricing, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Collaborate with other departments to resolve complex customer issues and escalate problems when necessary.

Requirements :

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Exceptional verbal and written communication skills with a friendly and professional demeanor.
• Strong problem-solving and decision-making abilities to resolve customer issues effectively.
• Ability to multitask, prioritize, and manage time efficiently in a dynamic work environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.

We offer competitive compensation and benefits packages, along with opportunities for growth and advancement within our company.

If you are a dedicated individual who thrives in a customer-centric environment, we would love to hear from you.

Benefits :

• Competitive Salary
• Health Insurance
• Retirement Plans

Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people?

Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Consultant position might be what you are looking for! Avalanche Management Group is a small, but mighty marketing and consulting firm.

We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results.

Our ability to provide a positive experience for consumers and our substantial growth achievements is why we continue to acquire more clients and thus the need for additional support through hiring a new Customer Service Consultant.

We always put quality over quantity, so we carefully evaluate every application that we receive to ensure we are building the best possible Customer Service Consultant team to achieve our goals.

All of our goals revolve around growth! Continuously achieving growth and expansion for our clients, which range from telecommunication titans to Government-funded outreach programs.

But we also seek personal and professional growth for every member of our team, which is why we have opportunities for fast advancement into management roles.

APPLY NOW AND BECOME OUR NEXT CUSTOMER SERVICE CONSULTANT! Daily Responsibilities for our Customer Service Consultant : Deliver friendly customer service while providing information about the products and services to existing and potential customers Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude Maintain up-to-date and accurate records of all customer interactions and personal information Cultivate a knowledge base on all products and services to draw on customer interactions Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives Wanted Qualifications for our Customer Service Consultant : 1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment Outstanding communication skills Above-average emotional intelligence and people skills Ability to work independently or in a team setting Desire to work in a fast-paced customer service environment and the ability to multitask Exceptional work ethic Self-starter with a desire for professional growth and development #LI-Onsite Powered by JazzHR

Pacifico Auto group is in need of a Customer service team member to support our service team.

You must have a great attitude and be willing to work as a team member

You must be able to support a team of 2-3 Assistant service managers.

Great organizational and customer service skills a must

Ability to multi task and use the latest technology.

If you are a tech who wants to transition, this is your opportunity!

Requirements :

• Excellent communication skills - interpret customers' descriptions of their vehicle problems and translate those into clear instructions for service technicians
• Good diagnostic skills to identify service requirements and assess the work of technicians
• Excellent customer service skills to deal with any customer concerns or complaints

We Offer :

• Great starting level rates
• Great benefits package including health package (family included), Dental, Vision, Paid Vacation, Sick days, Matching 401, Long and short term disability, Life insurance, Employee purchase and discount programs.
• Great work environment
• Flexible schedule

About Us

Pacifico Auto Group has been selling and servicing automobiles in Philadelphia and the surrounding areas since 1920. We started with a little shop at 11th and Catherine in South Philadelphia.

In 1970, our current President Mr. Kerry T. Pacifico Sr. and his brother Joseph R. Pacifico Jr. were among the founding fathers of the Philadelphia Airport Auto Mall, one of the first in the nation.

Since that time a member of the Pacifico family has always been at our dealership on a daily basis. Thanks to our employees and their dedication to customer service, Pacifico Auto Group has continuously maintained a leadership position within the Philadelphia automotive industry.

The Pacifico family provides customers with state of the art showrooms and service facilities that allow for a first class experience while visiting our dealerships.

Our employees are equipped with all of the tools necessary to provide guests with a first class experience as well.

Summary

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions.

The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties :

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.

Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.

Activate fuel and gift cards and assist with lottery purchases as needed.

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and / or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Prepare all made to order food and / or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
• Complete other tasks as assigned by store management.

Essential Functions :

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in fast paced environment
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift : standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift : reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications :

• Pursuit of or high school diploma or equivalent, preferred
• Prior food service and / or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.