Caliber Collision Jobs (4)

Service Center

Glass - Atlanta

Job Summary

Responsible for handling Technician calls, ordering glass parts, and routing technicians; and daily communication with Glass General Managers about the schedule and helping the Customer Service Team with any scheduling questions in the Glass Markets.

Essential Job Duties

• Order Auto Glass and Route Glass Technicians’ day for assigned markets
• Communicate with Glass General Managers about any issues and go over the schedule for the next day
• Getting approval on any aftermarket parts that are not automatically approved and need to be used
• Go over previous day jobs to make sure a technician was able to mark them complete or not complete
• Assist any Glass Customer Service Representatives that have questions about the scheduler
• Perform other duties as required to successfully meet the needs of the business

Skill / Requirements

• 1 year of Glass CSR Experience preferred
• Attention to detail
• Very Reliable and able a team player
• Great written and verbal communication skills
• Able to type 40+ words a minute and be a great multitasker

Service Center

Glass - Dallas

Job Summary

Responsible for handling Technician calls, ordering glass parts, and routing technicians; and daily communication with Glass General Managers about the schedule and helping the Customer Service Team with any scheduling questions in the Glass Markets.

Essential Job Duties

• Order Auto Glass and Route Glass Technicians’ day for assigned markets
• Communicate with Glass General Managers about any issues and go over the schedule for the next day
• Getting approval on any aftermarket parts that are not automatically approved and need to be used
• Go over previous day jobs to make sure a technician was able to mark them complete or not complete
• Assist any Glass Customer Service Representatives that have questions about the scheduler
• Perform other duties as required to successfully meet the needs of the business

Skill / Requirements

• 1 year of Glass CSR Experience preferred
• Attention to detail
• Very Reliable and able a team player
• Great written and verbal communication skills
• Able to type 40+ words a minute and be a great multitasker

Service Center

Moore

Job Summary

Provide World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process;

provide administrative support to the daily operations of the center

Essential Job Duties

• Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required.
• Handle walk-in customer pay estimates, adjusted claim estimates, and preliminary DRP and / or DRP drive-in estimates as / if assigned.

Prepare estimates, capture repairs, pre-order parts, or schedule repairs as needed. Follow up on non-captured repairs

• Demonstrate competence in all areas of Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating
• Effectively communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber and client guidelines and SOPs
• Assist Service Advisors by handling drop-offs, mapping / marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries
• Effectively utilize all computer programs related to Caliber’s Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating
• Other duties as assigned

Skill / Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Must have a valid driver's license and be eligible for coverage under company insurance policy (Not an excluded driver)
• Ability to effectively communicate with others, oral and written Strong sales orientation
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

Physical Requirements / Working Conditions

Position is based in a normal shop environment. Daily activity may consist of : physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process.

The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside.

In addition, a regular exposer to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary.

Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

Service Center

Northeast Philadelphia

Job Summary

Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process;

provide administrative support to the daily operations of the center

• Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary
• Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
• Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
• Coordinate Rental Car / Tow companies to provide one-stop service to all customers
• Repair Orders : All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• May assist in customer communication throughout the repair process
• Monitor DRP assignments, estimate / repair appointments and capture rates of assignments
• Follow up on all DRP assignments present and past in order to maintain sales for the center
• Maintain DRP logbooks and Enterprise ARMS by 9am daily
• Secure proper payments; DRP DTPS completed as required
• Filing daily : customer records, RO jackets in alphabetical order, parts invoices, etc.
• Assist OM / OA with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.

as well as maintaining the customer waiting area

• Comply with Caliber daily receipts guidelines and procedures
• Comply with all Caliber safety rules, guidelines and standards
• Perform other duties as required to successfully meet the needs of the business

Skill / Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
• Ability to effectively communicate with others, oral and written
• Ability to read and understand basics of repair instructions, written estimates and work orders
• Organization and multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with World Class customer service approach to internal and external customers
• Maintain a well-groomed, professional appearance

Physical Requirements / Working Conditions

Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear.

Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk.

In the event that travel is required, must be able to uphold the stress of traveling.