Customer Service Representative

Temporary

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Lakeshore Talent has partnered with a company in Denver to staff a Customer Service Representative Role. This is a contract to possible hire role for the right candidate.

We are seeking people with flexibility Monday through Friday between the hours of 6 a.m. and 6 p.m.

Customer Service Representative (CSR) is a vital role within an organization responsible for providing excellent customer support and ensuring customer satisfaction.

CSRs act as the primary point of contact for customers, addressing their inquiries, resolving issues, and building positive relationships.

They play a crucial role in maintaining the company's reputation and fostering customer loyalty.

Key Responsibilities :

Customer Assistance : Interact with customers through various communication channels (phone, email, chat, or in-person) to address their queries, concerns, and requests.

Provide accurate and timely information to ensure customer satisfaction.

  • Issue Resolution : Troubleshoot and resolve customer complaints, problems, or conflicts effectively and efficiently. Identify the root cause of issues, escalate when necessary, and follow through until resolution, ensuring a high level of customer service.
  • Documentation and Reporting : Maintain detailed and organized records of customer interactions, inquiries, complaints, and resolutions.

Generate reports as required to track customer service metrics and identify areas for improvement.

Product / Service Knowledge : Develop a comprehensive understanding of the company's products or services to provide accurate information and assist customers in making informed decisions.

Stay updated with new offerings, promotions, and policies.

  • Order Processing : Handle customer orders, returns, and exchanges promptly and accurately. Enter and update customer information in the system / database, ensuring data integrity and confidentiality.
  • Customer Retention : Proactively engage with customers to promote loyalty and retention. Identify opportunities to upsell or cross-sell products or services, recommend solutions, and offer personalized assistance to meet customer needs.
  • Team Collaboration : Collaborate with internal teams such as sales, technical support, and operations to resolve complex customer issues or provide additional assistance.

Share customer feedback and insights to improve overall processes and enhance the customer experience.

Qualifications and Skills :

  • High school diploma or equivalent
  • Strong technical skills, especially Microsoft Office
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Active listening skills and empathy towards customers
  • Ability to handle high-stress situations with professionalism and patience
  • Proficiency in using customer service software, CRM systems, and other relevant tools
  • Strong multitasking and organizational skills
  • Attention to detail and accuracy in data entry and documentation Pay is $20 per hour.

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Customer Service Representative

Lakeshore Talent Denver, CO
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To Apply for this Job Click Here

Lakeshore Talent has partnered with a company in Denver to staff a Customer Service Representative Role. This is a contract to possible hire role for the right candidate.

We are seeking people with flexibility Monday through Friday between the hours of 6 a.m. and 6 p.m.

Customer Service Representative (CSR) is a vital role within an organization responsible for providing excellent customer support and ensuring customer satisfaction.

CSRs act as the primary point of contact for customers, addressing their inquiries, resolving issues, and building positive relationships.

They play a crucial role in maintaining the company's reputation and fostering customer loyalty.

Key Responsibilities :

Customer Assistance : Interact with customers through various communication channels (phone, email, chat, or in-person) to address their queries, concerns, and requests.

Provide accurate and timely information to ensure customer satisfaction.

  • Issue Resolution : Troubleshoot and resolve customer complaints, problems, or conflicts effectively and efficiently. Identify the root cause of issues, escalate when necessary, and follow through until resolution, ensuring a high level of customer service.
  • Documentation and Reporting : Maintain detailed and organized records of customer interactions, inquiries, complaints, and resolutions.

Generate reports as required to track customer service metrics and identify areas for improvement.

Product / Service Knowledge : Develop a comprehensive understanding of the company's products or services to provide accurate information and assist customers in making informed decisions.

Stay updated with new offerings, promotions, and policies.

  • Order Processing : Handle customer orders, returns, and exchanges promptly and accurately. Enter and update customer information in the system / database, ensuring data integrity and confidentiality.
  • Customer Retention : Proactively engage with customers to promote loyalty and retention. Identify opportunities to upsell or cross-sell products or services, recommend solutions, and offer personalized assistance to meet customer needs.
  • Team Collaboration : Collaborate with internal teams such as sales, technical support, and operations to resolve complex customer issues or provide additional assistance.

Share customer feedback and insights to improve overall processes and enhance the customer experience.

Qualifications and Skills :

  • High school diploma or equivalent
  • Strong technical skills, especially Microsoft Office
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Active listening skills and empathy towards customers
  • Ability to handle high-stress situations with professionalism and patience
  • Proficiency in using customer service software, CRM systems, and other relevant tools
  • Strong multitasking and organizational skills
  • Attention to detail and accuracy in data entry and documentation Pay is $20 per hour.

To Apply for this Job Click Here

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Customer Service Agent

FedEx Express Denver, CO
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Shift : Tuesday-Saturday 1200pm - 8 : 00pm Guaranteed Hours

Minimum Education

High School Diploma / G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and / or assistance from another person.

Good human relations and communications skills.

Additional Information

Colorado, Nevada, New York, Connecticut, California, Rhode Island or Washington Residents Only - Compensation : Hourly : $17.

86 - $27.56The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and / or Nevada and / or New York and / or California and / or Connecticut and / or Rhode Island and / or Washington.

Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act, Connecticut Pay Transparency Law and the California Equal Pay Act and the Rhode Island Pay Equity Act.

Full Time Tuesday-Saturday 12 : 00pm - 8 : 00pm

Starting pay $17.86 an hour

Our positions come with great benefits :

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FedEx Express is absolutely, positively your best choice for a career.

Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?

Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?

This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world’s largest express transportation company, providing services to more than 220 countries and territories.

Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.

We’re excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx :

FedEx Express is an AA / EEO / Veterans / Disabled Employer

FedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

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Customer Service Representative

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Do you enjoy working in customer service? Are you interested in the finance industry? If so, we have the job for you!

We are hiring a Customer Service Representative who can provide excellent customer service, who wants to grow with the company.

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What Your Schedule will be :

  • Monday OFF
  • Tuesday OFF
  • Wednesday 12 : 30pm-8 : 30pm
  • Thursday 12 : 30pm-8 : 30pm
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  • Saturday 5 : 00am-1 : 00pm
  • Sunday 5 : 00am-1 : 00pm

Fresh food made to order. It’s one of the many reasons why we’re so successful. And our Store Associates in Food are behind every tasty offering.

Our food service jobs and opportunities allow you to bring smiles to customer’s faces whether it’s suggesting a new breakfast sandwich they now can’t live without, or creating the perfect pepperoni pizza just in time for lunch.

If you’re ready to provide terrific food service with a smile, we have the opportunities for you.

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Clear communication. You say what you mean and mean what you say. It is essential that customers our charity partners’ core mission.

Use authentically positive language, stay engaged, and never walk away without confirming the customer is satisfied with their experience. #Li-Onsite Powered by JazzHR

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