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Lakeshore Talent has partnered with a company in Denver to staff a Customer Service Representative Role. This is a contract to possible hire role for the right candidate.

We are seeking people with flexibility Monday through Friday between the hours of 6 a.m. and 6 p.m.

Customer Service Representative (CSR) is a vital role within an organization responsible for providing excellent customer support and ensuring customer satisfaction.

CSRs act as the primary point of contact for customers, addressing their inquiries, resolving issues, and building positive relationships.

They play a crucial role in maintaining the company's reputation and fostering customer loyalty.

Key Responsibilities :

Customer Assistance : Interact with customers through various communication channels (phone, email, chat, or in-person) to address their queries, concerns, and requests.

Provide accurate and timely information to ensure customer satisfaction.

• Issue Resolution : Troubleshoot and resolve customer complaints, problems, or conflicts effectively and efficiently. Identify the root cause of issues, escalate when necessary, and follow through until resolution, ensuring a high level of customer service.
• Documentation and Reporting : Maintain detailed and organized records of customer interactions, inquiries, complaints, and resolutions.

Generate reports as required to track customer service metrics and identify areas for improvement.

Product / Service Knowledge : Develop a comprehensive understanding of the company's products or services to provide accurate information and assist customers in making informed decisions.

Stay updated with new offerings, promotions, and policies.

• Order Processing : Handle customer orders, returns, and exchanges promptly and accurately. Enter and update customer information in the system / database, ensuring data integrity and confidentiality.
• Customer Retention : Proactively engage with customers to promote loyalty and retention. Identify opportunities to upsell or cross-sell products or services, recommend solutions, and offer personalized assistance to meet customer needs.
• Team Collaboration : Collaborate with internal teams such as sales, technical support, and operations to resolve complex customer issues or provide additional assistance.

Share customer feedback and insights to improve overall processes and enhance the customer experience.

Qualifications and Skills :

• High school diploma or equivalent
• Strong technical skills, especially Microsoft Office
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Active listening skills and empathy towards customers
• Ability to handle high-stress situations with professionalism and patience
• Proficiency in using customer service software, CRM systems, and other relevant tools
• Strong multitasking and organizational skills
• Attention to detail and accuracy in data entry and documentation Pay is $20 per hour.

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Shift : Tuesday-Saturday 1200pm - 8 : 00pm Guaranteed Hours

Minimum Education

High School Diploma / G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and / or assistance from another person.

Good human relations and communications skills.

Additional Information

Colorado, Nevada, New York, Connecticut, California, Rhode Island or Washington Residents Only - Compensation : Hourly : $17.

86 - $27.56The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and / or Nevada and / or New York and / or California and / or Connecticut and / or Rhode Island and / or Washington.

Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act, Connecticut Pay Transparency Law and the California Equal Pay Act and the Rhode Island Pay Equity Act.

Full Time Tuesday-Saturday 12 : 00pm - 8 : 00pm

Starting pay $17.86 an hour

Our positions come with great benefits :

• Medical, Dental & Vision benefits
• 401K (8% Company match)
• Tuition assistance up to $5250 per calendar year
• Promote from within philosophy
• Vacation and Holiday pay
• Airline Discounts
• Nationwide career opportunities
• Training and growth opportunities to build a career

FedEx Express is absolutely, positively your best choice for a career.

Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?

Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?

This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world’s largest express transportation company, providing services to more than 220 countries and territories.

Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.

We’re excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx :

FedEx Express is an AA / EEO / Veterans / Disabled Employer

FedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

The Company offers a comprehensive benefits package including health, dental and vision care coverage, pension, 401K, tuition assistance, vacation pay, holiday pay, sick time, parental leave, life insurance, and retirement benefits to eligible employees.

Customer Service Representative

Range from $10 - $20 / hour

California $15 - $23 / hour)

Do you enjoy working in customer service? Are you interested in the finance industry? If so, we have the job for you!

We are hiring a Customer Service Representative who can provide excellent customer service, who wants to grow with the company.

We offer :

• Full time employment at a competitive wage and incentives for great salesmanship
• Medical / Prescription, Dental, Vision, life insurance and much more for full time Team Members
• 401(k) plan including company match

Job Responsibilities :

• Ability to always remain professional and courteous with customers
• Verify customer information and process loans
• Evaluate and process loan applications
• Check cashing transactions after following verification procedures
• Communicate effectively with customers providing excellent customer service
• Provide customer with recommendations about short term financial needs
• Adhere to all company policies, procedures, and customer confidentiality requirements
• Create a positive, respectful, environment among peers, superiors, and customers

Some of the Customer Service Representative Requirements :

• Providing excellent communication and interpersonal skills
• Extreme attention to detail and ability to multitask
• Ability to work in a fast-paced environment and metric driven environment
• Contacting customers to assist getting their accounts on track
• Excellent attendance record

To be considered, you must meet the following qualifications :

• Must be 18 years of age or older
• High school diploma / GED required
• Previous cash handling experience is preferred
• Minimum 1 year experience in retail, financial or service industry
• Must be able to work occasional nights, holidays, and weekends

If you are interested in this amazing Customer Service Representative opportunity and meet the requirements, please apply today!

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What Your Schedule will be :

• Monday OFF
• Tuesday OFF
• Wednesday 12 : 30pm-8 : 30pm
• Thursday 12 : 30pm-8 : 30pm
• Friday 10 : 00am-6 : 00pm
• Saturday 5 : 00am-1 : 00pm
• Sunday 5 : 00am-1 : 00pm

Fresh food made to order. It’s one of the many reasons why we’re so successful. And our Store Associates in Food are behind every tasty offering.

Our food service jobs and opportunities allow you to bring smiles to customer’s faces whether it’s suggesting a new breakfast sandwich they now can’t live without, or creating the perfect pepperoni pizza just in time for lunch.

If you’re ready to provide terrific food service with a smile, we have the opportunities for you.

What You'll Do as a Store Associate - Food

• Engage with the store team and customers to provide excellent customer service
• Promote food service and special sales
• Display a positive attitude and promote teamwork
• Stock, price, and organize products
• Maintain cleanliness inside and outside of store
• Follow operating procedures in running the cash register and take initiative in store tasks
• Ensure that all food safety and sanitation standards are met
• Operate kitchen equipment safely and follow procedures for food preparation and presentation
• Exhibit professionalism in appearance, conduct, and judgment

Other Responsibilities

• Food Ordering
• Food Production
• Food Safety
• Kitchen Cleaning
• Food Audits
• Utilize ADC for food production needs
• Utilize checklists

You'll Be a Great Fit if You're

• Excited to learn how to prepare great food
• Friendly & outgoing
• Customer service-oriented and like to help others
• At your best in a fast-paced environment
• Positive & professional
• Comfortable multi-tasking and adapt easily to change
• Someone who likes to have fun at work and work with a team
• Flexible in your availability
• Reliable with regular attendance
• Adept at basic computer and math skills

Why Kum & Go

• Connections with great people and a great company
• Team environment that’s supportive and fun
• Opportunities to learn about great customer service and retail
• Great pay (which includes weekly pay!), food discount, benefits, set schedule, and career growth opportunities
• Inclusive environment & bilingual candidates encouraged to apply

Hiring Rate : $19.05 - $20.15

Part-Time & Full-Time Benefits

Healthcare

• Medical (Available for Full - Time Associates) (Upon reaching eligibility requirements - Part-Time Associates)
• Dental
• Vision

Savings & Pay

• 401(k) with Match
• Holiday Premium Pay
• Overnight Shift Premium Pay
• Referral Bonus
• Annual Savings Plan (Full-Time Associates Only)

Paid Time Off

• Paid Time Off
• Maternity, Adoption & Parental Leave (Full-Time Associates Only)

Additional Benefits

• Voluntary Life & Dependent Life Insurance (Full-Time Associates Only)
• Flex Spending Accounts (Full-Time Associates Only)
• Company-Paid Life Insurance (Full-Time Associates Only)
• Company-Paid AD&D (Full-Time Associates Only)

Kum & Go believes in People First. We are an Equal Opportunity Employer building a culture of equity and inclusion.

We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first.

The mission of our Direct Customer Service Representative is to educate potential customers and donors about the non-profits that we work with and raise their respective profiles in the local community.

We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.

What are your day-to-day responsibilities as a Direct Customer Service Representative : Deliver an exceptional customer experience - ask questions to understand the customer's core values, encourage open communication and honesty, and provide donation opportunities Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction Maintain a broad working knowledge of our charity partners, outreach programs and goals Participate in daily IN OFFICE training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets areas for improvement within the customer experience, develop sales techniques, and streamline customer support.

Perform other duties as assigned by Senior Management What skills are we looking for in an Entry Level Direct Customer Service Representative : Empathy, patience, and consistency.

When you are a Direct Customer Service Representative, you are fully aware that you will help and work with multiple personalities.

You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time.

Adaptability. The best part about working in a people-centric career is no day is ever the same. However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor.

Clear communication. You say what you mean and mean what you say. It is essential that customers our charity partners’ core mission.

Use authentically positive language, stay engaged, and never walk away without confirming the customer is satisfied with their experience. #Li-Onsite Powered by JazzHR