JOB DESCRIPTION

Department : Ground Operations

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description : Pay & Benefits

Pay & Benefits

Starting pay of $35.82 to $37.18 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love :

Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.

Moving to Denver? Take advantage of financial relocation assistance to join our Denver team

Explore more Benefits you’ll love : http : / careers.southwestair.com / benefits

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.

Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station.

This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority.

The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates.

Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers that communicate effectively while leading and supporting a Team.

Additional details :

A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
• Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with department’s hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of applicable Collective Bargaining Agreements and their applications
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to recognize and address performance and safety concerns in a timely manner
• Ability to ensure all equipment is maintained and available for the operation

Education

Experience

Fully functioning, broad knowledge in : Airlines Operation ManagementCustomer Service

Licensing / Certification

• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights

Physical Abilities

• Ability to perform work duties from limited space workstation / desk / office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
• Ability to perform assigned duties with potential exposure to excessive noise, vibration, and / or sensory conditions.
• Ability to perform assigned duties in outdoor and inclement weather conditions

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Base pay of $35.82 to $37.18 per hour. Employees are eligible to receive up to $14,560 under Southwest’s incentive pay program.

This program, which is voluntary and discretionary, may be changed or cancelled in the future at any time at Southwest’s sole discretion.

Based on the current program rules, the $14,560 sum will be paid out in regular quarterly installments of $1,820 for the first 8 quarters of employment.

The incentive pay is based on a static 520 worked hours per quarter. Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Relocation assistance may be available to eligible Employees and New Hires who relocate to Denver. Some restrictions may apply.

Southwest Airlines is an Equal Opportunity Employer.

Shift : Tuesday-Saturday 1200pm - 8 : 00pm Guaranteed Hours

Minimum Education

High School Diploma / G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and / or assistance from another person.

Good human relations and communications skills.

Additional Information

Colorado, Nevada, New York, Connecticut, California, Rhode Island or Washington Residents Only - Compensation : Hourly : $17.

86 - $27.56The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and / or Nevada and / or New York and / or California and / or Connecticut and / or Rhode Island and / or Washington.

Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act, Connecticut Pay Transparency Law and the California Equal Pay Act and the Rhode Island Pay Equity Act.

Full Time Tuesday-Saturday 12 : 00pm - 8 : 00pm

Starting pay $17.86 an hour

Our positions come with great benefits :

• Medical, Dental & Vision benefits
• 401K (8% Company match)
• Tuition assistance up to $5250 per calendar year
• Promote from within philosophy
• Vacation and Holiday pay
• Airline Discounts
• Nationwide career opportunities
• Training and growth opportunities to build a career

FedEx Express is absolutely, positively your best choice for a career.

Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?

Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?

This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world’s largest express transportation company, providing services to more than 220 countries and territories.

Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.

We’re excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx :

FedEx Express is an AA / EEO / Veterans / Disabled Employer

FedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

The Company offers a comprehensive benefits package including health, dental and vision care coverage, pension, 401K, tuition assistance, vacation pay, holiday pay, sick time, parental leave, life insurance, and retirement benefits to eligible employees.

Customer Service Representative

Range from $10 - $20 / hour

California $15 - $23 / hour)

Do you enjoy working in customer service? Are you interested in the finance industry? If so, we have the job for you!

We are hiring a Customer Service Representative who can provide excellent customer service, who wants to grow with the company.

We offer :

• Full time employment at a competitive wage and incentives for great salesmanship
• Medical / Prescription, Dental, Vision, life insurance and much more for full time Team Members
• 401(k) plan including company match

Job Responsibilities :

• Ability to always remain professional and courteous with customers
• Verify customer information and process loans
• Evaluate and process loan applications
• Check cashing transactions after following verification procedures
• Communicate effectively with customers providing excellent customer service
• Provide customer with recommendations about short term financial needs
• Adhere to all company policies, procedures, and customer confidentiality requirements
• Create a positive, respectful, environment among peers, superiors, and customers

Some of the Customer Service Representative Requirements :

• Providing excellent communication and interpersonal skills
• Extreme attention to detail and ability to multitask
• Ability to work in a fast-paced environment and metric driven environment
• Contacting customers to assist getting their accounts on track
• Excellent attendance record

To be considered, you must meet the following qualifications :

• Must be 18 years of age or older
• High school diploma / GED required
• Previous cash handling experience is preferred
• Minimum 1 year experience in retail, financial or service industry
• Must be able to work occasional nights, holidays, and weekends

If you are interested in this amazing Customer Service Representative opportunity and meet the requirements, please apply today!

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What Your Schedule will be :

• Monday OFF
• Tuesday OFF
• Wednesday 12 : 30pm-8 : 30pm
• Thursday 12 : 30pm-8 : 30pm
• Friday 10 : 00am-6 : 00pm
• Saturday 5 : 00am-1 : 00pm
• Sunday 5 : 00am-1 : 00pm

Fresh food made to order. It’s one of the many reasons why we’re so successful. And our Store Associates in Food are behind every tasty offering.

Our food service jobs and opportunities allow you to bring smiles to customer’s faces whether it’s suggesting a new breakfast sandwich they now can’t live without, or creating the perfect pepperoni pizza just in time for lunch.

If you’re ready to provide terrific food service with a smile, we have the opportunities for you.

What You'll Do as a Store Associate - Food

• Engage with the store team and customers to provide excellent customer service
• Promote food service and special sales
• Display a positive attitude and promote teamwork
• Stock, price, and organize products
• Maintain cleanliness inside and outside of store
• Follow operating procedures in running the cash register and take initiative in store tasks
• Ensure that all food safety and sanitation standards are met
• Operate kitchen equipment safely and follow procedures for food preparation and presentation
• Exhibit professionalism in appearance, conduct, and judgment

Other Responsibilities

• Food Ordering
• Food Production
• Food Safety
• Kitchen Cleaning
• Food Audits
• Utilize ADC for food production needs
• Utilize checklists

You'll Be a Great Fit if You're

• Excited to learn how to prepare great food
• Friendly & outgoing
• Customer service-oriented and like to help others
• At your best in a fast-paced environment
• Positive & professional
• Comfortable multi-tasking and adapt easily to change
• Someone who likes to have fun at work and work with a team
• Flexible in your availability
• Reliable with regular attendance
• Adept at basic computer and math skills

Why Kum & Go

• Connections with great people and a great company
• Team environment that’s supportive and fun
• Opportunities to learn about great customer service and retail
• Great pay (which includes weekly pay!), food discount, benefits, set schedule, and career growth opportunities
• Inclusive environment & bilingual candidates encouraged to apply

Hiring Rate : $19.05 - $20.15

Part-Time & Full-Time Benefits

Healthcare

• Medical (Available for Full - Time Associates) (Upon reaching eligibility requirements - Part-Time Associates)
• Dental
• Vision

Savings & Pay

• 401(k) with Match
• Holiday Premium Pay
• Overnight Shift Premium Pay
• Referral Bonus
• Annual Savings Plan (Full-Time Associates Only)

Paid Time Off

• Paid Time Off
• Maternity, Adoption & Parental Leave (Full-Time Associates Only)

Additional Benefits

• Voluntary Life & Dependent Life Insurance (Full-Time Associates Only)
• Flex Spending Accounts (Full-Time Associates Only)
• Company-Paid Life Insurance (Full-Time Associates Only)
• Company-Paid AD&D (Full-Time Associates Only)

Kum & Go believes in People First. We are an Equal Opportunity Employer building a culture of equity and inclusion.

We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first.

The mission of our Direct Customer Service Representative is to educate potential customers and donors about the non-profits that we work with and raise their respective profiles in the local community.

We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.

What are your day-to-day responsibilities as a Direct Customer Service Representative : Deliver an exceptional customer experience - ask questions to understand the customer's core values, encourage open communication and honesty, and provide donation opportunities Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction Maintain a broad working knowledge of our charity partners, outreach programs and goals Participate in daily IN OFFICE training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets areas for improvement within the customer experience, develop sales techniques, and streamline customer support.

Perform other duties as assigned by Senior Management What skills are we looking for in an Entry Level Direct Customer Service Representative : Empathy, patience, and consistency.

When you are a Direct Customer Service Representative, you are fully aware that you will help and work with multiple personalities.

You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time.

Adaptability. The best part about working in a people-centric career is no day is ever the same. However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor.

Clear communication. You say what you mean and mean what you say. It is essential that customers our charity partners’ core mission.

Use authentically positive language, stay engaged, and never walk away without confirming the customer is satisfied with their experience. #Li-Onsite Powered by JazzHR