Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company.

That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life.

Let us be the best place you'll ever work.

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking remote Customer Service Representatives and currently have full-time and part-time schedule options available.

We also have opportunities available for representatives that are bilingual in English and Spanish.

Safelite will be unlike any place you've ever worked. You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results, and bring unexpected happiness every day.

Your effort, authenticity, and creative ideas will be valued and rewarded. Here at Safelite, we always put our customers first.

We train our associates the importance of delivering a critical first impression that sets the stage for an all-around extraordinary experience.

We invite you to come find a career and gain a family!

Applicants must reside in the state of Arizona and be able to provide their own equipment to start. Required equipment includes a personal computer or laptop (please note that Macs and Chromebooks are not compatible in our current environment) and high speed internet.

Applicants must also have a distraction free workspace that is free from background noise and interruptions.

ESSENTIAL ACTIVITIES

Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or autoglass shops using scripted prompts.

Accurately enters claim data into our production systems while on a live phone call.

Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.

Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.

Assists customers with scheduling repair, replacement, and / or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.

Utilizes systems and resources provided to enhance the overall customer experience.

Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.

Other duties assigned by leadership.

PROFESSIONAL REQUIREMENTS

Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards

Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment

The ability to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset

The ability to read and utilize provided scripting in a conversational and timely manner

Demonstrates a high level of empathy and integrity by always doing the right thing

Has an upbeat personality and can show an authentic willingness to assist our customers

Previous experience working in a contact center or other customer service role

16+ years of age

High School Diploma or equivalent, or actively enrolled

WORK FROM HOME REQUIREMENTS

Personal computer or laptop with Windows 10 or 11. Please note that Macs and Chromebooks are not compatible with our current systems.

High Speed Internet that meets the below requirements High Speed Internet

• Download Speed 25 Mbps or higher
• Upload Speed 10 Mbps or higher
• Ping 50 ms or lower
• Jitter 20 ms or lower

Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)

USB wired headset

Dedicated workspace free from background noise and interruptions

Having a camera is a plus!

WHAT YOU’LL GET

Competitive weekly pay and bonus opportunities.

A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250 annually in tuition reimbursement.

Paid training and all the tools and resources you'll need to be successful.

The auto glass industry leader in the United States. Founded in 1947, we were proud to be celebrate our 75th Anniversary in 2022! Auto glass is our foundation and certainly our passion, but we are so much more! Over the years we have uncovered what does and does not work.

What we have learned through these years, to have continued growth and evolution it all comes back to our people. At our core, we’re a People Powered organization - our people come first and our culture matters.

We’ll help you find a fulfilling career path and encourage you to have a life both here and outside of work. Let us be a part of your journey and be the best place you’ll ever work!

Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Learn more at Safelite.com / Careers.

Neighborhood bakery

Menu offering fresh baked bagels, cream cheese, coffee, breakfast and lunch sandwiches.

Morning business with stores closed by 4pm.

We are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate.

You should also be available to take evening and weekend shifts occasionally.

We also offer many other great benefits such as :

• Flexible schedule
• Leadership opportunities to gain real world management experience to help you reach your professional goals.
• Competitive pay

Requirements and Responsibilities :

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others
We ask you to :
• Smile
• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honors and encourages others to follow the visions and values of the restaurant
• Ability to multitask quickly, yet thoroughly
• Have the ability to communicate effectively in English
• Be at least 16 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-55 lbs.
• Have a valid driver's license and reliable transportation
• Facemask, properly worn, are required

Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary.

Prior experience is preferred, but not necessary.

Job Summary :

The purpose of the Customer Service Section Supervisor position is to supervise the Administration team of the Claims Division and demonstrate and understand applicable Workers Compensation statutes, rules, and case laws within the scope of the team's responsibilities.

This position will be responsible for the implementation of short-term and long-term strategies to ensure that the Commission meets its statutory obligations in these areas as set forth in A.

R.S. 23-901 et seq (Arizona Workers' Compensation Act) and all other applicable laws and rules.

Job Duties :

Essential Duties and Responsibilities include but are not limited to :

This position assists in the day-to-day operations of the Claims Division’s daily operations; which includes ensuring adequate staffing, providing assistance, training and oversight of staff to ensure work is performed accurately and timely in compliance with Arizona workers’ compensations laws.

Management of assigned section(s) including establishing metrics that defined acceptable levels of performance and establishing monthly targets for each metric.

Review performance against those metrics and targets and take action when targets are not achieved. Conducts ongoing performance feedback and annual appraisals.

Perform audits of internal staff, vendor performance and customer interactions with Community. Analyze results and develop and implement training for internal and external customers;

may conduct workshops at the annual Claims Seminar.

Generate, review, and analyze various claims reports to identify performance measures and claims trends and other claims related research, statistical analysis, and report preparation.

Support continuous improvement efforts that improve the overall operations of the division and agency while providing a greater return to the State of AZ

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Knowledge, Skills & Abilities (KSAs) :

Knowledge in :

Basic knowledge of applicable workers compensation claims management laws and State of Arizona records retention.

Principles and practices of administration and management.

Administrative and clerical procedures Computer systems such as PC software, (Word, Excel, Access, Google suite).

Data storage systems managing files and records, transcription, designing forms, and other office procedures and terminology.

Principles and processes for providing customer and personal services.

Knowledge of Arizona Procurement Portal (APP)

Basic English and Mathematics

Skills in :

Effectively able to communicate verbally and in writing

Strong focus on Customer service

Organization, time management, and observing safety requirements

Interpersonal skills, handling difficult situations, and dealing with interruptions.

Communicating with contractors, vendors, managers and supervisor;

Critical thinking and problem solving

Using procurement or other systems.

Prioritizing workload

Initiative and attention to detail

Basic Business process acumen

Supervisory skills including Performance Management, training staff and providing guidance to staff.

Ability to :

Perform job responsibilities incorporating lean management and principles of Arizona Management System.

Learn computer systems and applications.

Operate or learn to operate a Pitney Bowes mail system

Ability to lead and inspire a team to accomplish goals and drive results.

Schedule and prioritize workflow and work schedules.

Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.

Maintain confidentiality of purchasing and procurement details.

Comprehend and assimilate technical and business related documents.

Follow policies and procedures and other applicable regulations.

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Selective Preference(s) :

The ideal candidate for this position will have : compliance processes and procedures as it applies to Arizona Revised Statutes, Tile 23, Workers Compensation Practice & Procedures and the workers’ compensation system.

Pre-Employment Requirements :

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply.

Any employee operating a motor vehicle on State business must possess and retain a current, valid Arizona class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.

An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides an excellent comprehensive benefits package including :

Affordable medical, dental, life, and short-term disability insurance plans

Top-ranked retirement and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive.

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Please visit to learn more about benefits given to ICA employees.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive.

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

You will be eligible to participate in the state employee health / disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

GENERAL PURPOSE OF JOB :

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.

Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals.

The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations.

Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions.

In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service.

The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
• Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
• Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
• Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
• Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
• Utilize basic computer skills for various functions including opening and closing store procedures
• Clean and maintain all areas of store and equipment as assigned
• Assist with maintaining proper merchandise inventory levels
• Must have the ability to communicate clearly both written and verbal
• The ability to stock and merchandise products according to planogram
• Meet expectations of core competencies related to the position :

Accountability, Attention to Detail, Customer Focus, Decision Making, People Development

• Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
• Additional duties as assigned
• Must be able to legally drive company vehicle

SUPERVISORY RESPONSIBILITIES :

Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and / or closing and must direct store associates during these times.

EDUCATION and / or EXPERIENCE : Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus.

LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.

MATHEMATICAL SKILLS : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.

REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATIONS, LICENSES, REGISTRATIONS : Valid drivers license is required.

AVAILABLE BENEFITS :

Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).

This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.

Job description is subject to change, at which time your job responsibilities may change accordingly.

Overview

At HomeTeam, we put people first . We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer.

Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to :

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.

The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers / prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

There’s plenty of perks too!

• Competitive pay $$ plus bonus
• $ - $ Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam ?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• is financially stable and growing as a subsidiary of (NYSE : ROL), headquartered in Atlanta, GA.

Qualifications

Minimum Requirements :

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED
• Must successfully pass background and drug screening

Physical Demands / Working Environment :

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation