Safelite Group Jobs (4)

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company.

That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life.

Let us be the best place you'll ever work.

Warehouse Managers play a key role in helping their retail partners deliver best-in-class customer service. They have direct P&L and operational responsibility for a warehouse and serve as inventory control SMEs, including breakage and shrink - for store managers and leaders.

To be successful, the Warehouse Manager must create an engaging culture, identify and develop a team of warehouse associates, and ensure they supply inventory in a cost-effective and timely manner to their retail partners.

They must implement Safelite's best practices and processes that cascade down from the region yet continually surface new ideas and approaches to Safelite leadership.

They must be flexible and adaptable as Safelite's business model continues to evolve.

What You’ll Get

Competitive weekly pay and bonus opportunities.

A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250 annually in tuition reimbursement.

Paid training and all the tools and resources you'll need to be successful.

What You’ll Do

PEOPLE LEADERSHIP

Team Development and Retention

• Hires, coaches, trains, and develops warehouse associates-providing both informal and formal job performance-based feedback.
• Engages and inspires the warehouse associates.
• Creates a positive and engaging work environment where people are motivated to perform their best.

OPERATIONAL MANAGEMENT

Warehouse Operations Management

• Oversees warehouse, inventory, fleet and material handling for the warehouse.
• Leads the warehouse breakage and shrink reductions and is a subject matter expert for stores and inventory control.

Customer Experience

Partner with peers and retail partners to ensure efficiencies are in place and they receive a best-in-class customer experience.

Business Strategy Implementation

• Sets and communicates the strategy for the warehouse, along with the actions needed to implement it.
• Inspires the workforce to commit to the strategy and translate the strategies into actions needed from each team member to achieve it.

P&L Management

Manages P&L of the warehouse and allocation of the budget. Responsible for operational expenses, breakage and shrink.

OTHER

Health, Compliance and Safety

• Ensures national, state, and local regulations (e.g., OSHA, CLD, DOT and MHE) are being followed in the warehouse.
• Identify instances of risky behaviors within the warehouse and take appropriate actions, escalating serious issues as appropriate.
• Keep the warehouse up to date on safe working methods.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position.

Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

What You’ll Need

Education and Experience

• High School Diploma or GED required
• 5-7 years leadership and supervision experience, preferred
• Certifications :

o Forklift certification preferred

o Experience with Warehouse Management Systems (WMS), preferred

Required Qualifications

• Ability to travel up to 5%
• Physical requirements are inclusive, but not limited to, the following :

o Ability to work from the Warehouse location o Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety.

This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.

o Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.

e. ability to wear safety glasses while in the warehouse)

o Ability to occasionally lift windshields, up to 35 pounds Behavioral Competencies

Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient.

Promptly and effectively addresses process breakdowns.

Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations.

Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Develops Talent - Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked.

Provides constructive feedback and other support for other people's development.

Skills

• Change Management - Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict.
• Analyzes data and trends - Utilizes spreadsheets and reporting to address underperformance in the warehouse. Navigates spreadsheets to address changing needs and trends.
• Policy and Regulation - Provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations, and policies in the warehouse.

Ensures the safety of our associates in the workplace.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc.

policies and practices.

LI-BK7

Base Pay Range Min - Max ( in $USD) :

$73,200.00 - $109,200.00

Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Learn more at Safelite.com / Careers.

This position description is not all inclusive for every aspect of this role. Reasonable accomodations will be made for indviduals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accomodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc.

policies and practices.

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company.

That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life.

Let us be the best place you'll ever work.

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking remote Customer Service Representatives and currently have full-time and part-time schedule options available.

We also have opportunities available for representatives that are bilingual in English and Spanish.

Safelite will be unlike any place you've ever worked. You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results, and bring unexpected happiness every day.

Your effort, authenticity, and creative ideas will be valued and rewarded. Here at Safelite, we always put our customers first.

We train our associates the importance of delivering a critical first impression that sets the stage for an all-around extraordinary experience.

We invite you to come find a career and gain a family!

Applicants must reside in the state of Arizona and be able to provide their own equipment to start. Required equipment includes a personal computer or laptop (please note that Macs and Chromebooks are not compatible in our current environment) and high speed internet.

Applicants must also have a distraction free workspace that is free from background noise and interruptions.

ESSENTIAL ACTIVITIES

Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or autoglass shops using scripted prompts.

Accurately enters claim data into our production systems while on a live phone call.

Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.

Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.

Assists customers with scheduling repair, replacement, and / or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.

Utilizes systems and resources provided to enhance the overall customer experience.

Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.

Other duties assigned by leadership.

PROFESSIONAL REQUIREMENTS

Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards

Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment

The ability to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset

The ability to read and utilize provided scripting in a conversational and timely manner

Demonstrates a high level of empathy and integrity by always doing the right thing

Has an upbeat personality and can show an authentic willingness to assist our customers

Previous experience working in a contact center or other customer service role

16+ years of age

High School Diploma or equivalent, or actively enrolled

WORK FROM HOME REQUIREMENTS

Personal computer or laptop with Windows 10 or 11. Please note that Macs and Chromebooks are not compatible with our current systems.

High Speed Internet that meets the below requirements High Speed Internet

• Download Speed 25 Mbps or higher
• Upload Speed 10 Mbps or higher
• Ping 50 ms or lower
• Jitter 20 ms or lower

Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)

USB wired headset

Dedicated workspace free from background noise and interruptions

Having a camera is a plus!

WHAT YOU’LL GET

Competitive weekly pay and bonus opportunities.

A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250 annually in tuition reimbursement.

Paid training and all the tools and resources you'll need to be successful.

The auto glass industry leader in the United States. Founded in 1947, we were proud to be celebrate our 75th Anniversary in 2022! Auto glass is our foundation and certainly our passion, but we are so much more! Over the years we have uncovered what does and does not work.

What we have learned through these years, to have continued growth and evolution it all comes back to our people. At our core, we’re a People Powered organization - our people come first and our culture matters.

We’ll help you find a fulfilling career path and encourage you to have a life both here and outside of work. Let us be a part of your journey and be the best place you’ll ever work!

Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Learn more at Safelite.com / Careers.

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company.

That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life.

Let us be the best place you'll ever work.

The Repair Specialist , which we hire year-round and seasonally, performs vehicle glass repairs whenever a glass replacement is not required.

Our paid, formal training program teaches everything needed to complete these specialized repairs, regardless of any prior mechanical experience.

What You’ll Get

Competitive weekly base pay starting at $16 / hour.

A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250 annually in tuition reimbursement.

Paid training and all the tools and resources you'll need to be successful.

What You’ll Do

Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.

Repair chips, cracks and other auto glass related issues on customer vehicles.

Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.

Clean customer vehicle during wait / idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.

Safely and professionally operate a company fleet vehicle to and from customer locations.

All other duties as assigned.

What You’ll Need

Education : High School Diploma / GED / Equivalent required.

Valid state-issued driver’s license required.

On-the-job training / completion of Safelite SafeTech™ certification.

The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.

Flexibility with hours and days trained / worked, as workloads fluctuate.

Comfort working outside in a variety of weather conditions.

Present a professional appearance and wear personal protective equipment.

Physical requirements : lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs.

to 75 lbs., safely operate various equipment including hand and power tools, working at elevated heights, remaining on your feet for extended periods.

Base Pay Range Min - Max ( in $USD) :

$17.50 - $21.00

Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Learn more at Safelite.com / Careers.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc.

policies and practices.

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company.

That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life.

Let us be the best place you'll ever work.

The Warehouse Associate II keeps Safelite on the move by loading glass shipments and restocking pallets in our warehouses.

These dedicated team members make sure our glass gets where it needs to go by through effective warehouse operations and occasionally driving delivery trucks for glass transportation.

What You’ll Get

Weekly base pay starting at $18.50 / hour.

A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Paid training and all the tools and resources you'll need to be successful.

What You’ll Do

Safely operate the Forklift and Reach Truck.

Safely operate the Picker to stock and pick glass inventory in the warehouse.

Manage, log, and stock incoming automotive glass, accessories, and supply items.

May drive and deliver automotive glass, accessories, and other items from the warehouse to store locations using a DOT / Non-DOT vehicle.

Provide inventory maintenance / bin maintenance and cycle counting.

Receive store returns or Distribution Center replenishment shipments.

Outbound shipping functions for order fulfillment.

Collaborate to maintain and evolve internal shipping and receiving processes.

All other duties as assigned.

What You’ll Need

Age : Must be 18 years of age or older.

1-3 years’ experience warehouse or manufacturing, including experience operating Forklifts required.

Valid driver’s license required.

Ability to successfully pass a driving assessment and regularly follow safe driving practices when operating the vehicle.

Ability to operate (or learn to operate) Material Handling Equipment (MHE). Eventual completion of MHE certification (Order Picker, Reach Truck and Forklift) required.

Ability to meet all physical requirements of the role, including lifting up to 35lbs repeatedly and 50lbs occasionally, wearing Personal Protective Equipment (PPE) and meet weight safety standards to operate MHE.

LI-SP2

Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Learn more at Safelite.com / Careers.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc.

policies and practices.