Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product and operational knowledge. Specific store departments may include Building Materials, Decor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination of multiple departments depending on store structure.

Must work and reside in the Miami, FL area.

Position Purpose:

The Supervisor - Virtual Sales will lead a team of inside sales associates that are focused on selling, managing, and growing relationships with The Home Depot's professional customers. The supervisor will be responsible for onboarding, training, coaching to sales quotas, managing schedules, and day-to-day sales team operations. They will also provide guidance, mentorship, and help build their team to support Home Depot's PRO Growth strategy.

Key Responsibilities:

• 30% - Development - Provide in-the-moment coaching based on observations and behavior. This includes but is not limited to:

Provide high-level support while maximizing sales and gross profit.

Creates, supports, tracks, and measures all virtual sales initiatives.

Attends product knowledge meetings and workshops.

Manages the virtual sales team to foster talent development and team engagement.

Administers guidelines for consistent upselling and quoting.

Observes and evaluates performance of sales reps, provides feedback, and assigns coaching plans.

• 20% - Operations - Responsible for managing the day-to-day operations of the virtual sales function. This includes but is not limited to:

Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions. Drives behaviors to KPIs

Develops sales incentives and account strategy plans for the virtual sales team.

Reports on sales metrics and implements process improvements.

Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

May recommend/make decisions regarding new programs/initiatives that have significant impact to the business.

• 50% - Sales & Service - Drive excellent customer service, sales performance, and associate engagement; coach associates on proper customer service techniques, sales strategy and ensure the team is providing the highest level of support for our professional customers. This includes but is not limited to:

Ensures customers receive prompt and efficient service.

Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided.

Provides reliable information regarding product specifications, product suitability, pricing, and availability.

Utilizes customer feedback to generate opportunities to sell additional products and services to the customer.

Assists staff with problem resolution related to customer service, product availability, price, warranties, and product delivery.

Direct Manager/Direct Reports:

• This Position typically reports to Manager.
• This role has 10 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Must be eighteen years of age or older. Must pass the Drug Test.
• Must pass Background Check.
• Must pass pre-employment test if applicable.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 2+ years of experience in sales leadership
• Degree or certification in related field
• Experience with sales techniques such as consultative selling and strategic approach
• Proficiency in MS Excel and Salesforce, or similar CRM
• Proven ability to meet or exceed sales goals
• Proven ability to motivate and manage staff

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 4

Minimum Leadership Experience:

• 2

Preferred Leadership Experience:

• 4

Certifications:

• None

Competencies:

• Action Oriented
• Business Insights
• Decision Quality
• Directs Work
• Builds Effective Teams
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict

Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.

Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.