Virtual Sales Supervisor - Miami Market

Full-time

Must work and reside in the Miami, FL area.

Position Purpose:

The Supervisor - Virtual Sales will lead a team of inside sales associates that are focused on selling, managing, and growing relationships with The Home Depot's professional customers. The supervisor will be responsible for onboarding, training, coaching to sales quotas, managing schedules, and day-to-day sales team operations. They will also provide guidance, mentorship, and help build their team to support Home Depot's PRO Growth strategy.

Key Responsibilities:

  • 30% - Development - Provide in-the-moment coaching based on observations and behavior. This includes but is not limited to:

Provide high-level support while maximizing sales and gross profit.

Creates, supports, tracks, and measures all virtual sales initiatives.

Attends product knowledge meetings and workshops.

Manages the virtual sales team to foster talent development and team engagement.

Administers guidelines for consistent upselling and quoting.

Observes and evaluates performance of sales reps, provides feedback, and assigns coaching plans.

  • 20% - Operations - Responsible for managing the day-to-day operations of the virtual sales function. This includes but is not limited to:

Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions. Drives behaviors to KPIs

Develops sales incentives and account strategy plans for the virtual sales team.

Reports on sales metrics and implements process improvements.

Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

May recommend/make decisions regarding new programs/initiatives that have significant impact to the business.

  • 50% - Sales & Service - Drive excellent customer service, sales performance, and associate engagement; coach associates on proper customer service techniques, sales strategy and ensure the team is providing the highest level of support for our professional customers. This includes but is not limited to:

Ensures customers receive prompt and efficient service.

Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided.

Provides reliable information regarding product specifications, product suitability, pricing, and availability.

Utilizes customer feedback to generate opportunities to sell additional products and services to the customer.

Assists staff with problem resolution related to customer service, product availability, price, warranties, and product delivery.

 


Direct Manager/Direct Reports:

  • This Position typically reports to Manager.
  • This role has 10 direct reports.


Travel Requirements:

  • Typically requires overnight travel less than 5% of the time.

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

 

Minimum Qualifications:
  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.
  • Must be eighteen years of age or older. Must pass the Drug Test.
  • Must pass Background Check.
  • Must pass pre-employment test if applicable.

Preferred Qualifications:

  • Working knowledge of Microsoft Office Suite
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Ability to draw accurate conclusions from financial documentation
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  • Excellent written and verbal communication skills
  • 2+ years of experience in sales leadership
  • Degree or certification in related field
  • Experience with sales techniques such as consultative selling and strategic approach
  • Proficiency in MS Excel and Salesforce, or similar CRM
  • Proven ability to meet or exceed sales goals
  • Proven ability to motivate and manage staff

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

 

Minimum Years of Work Experience:

  • 3

Preferred Years of Work Experience:

  • 4

Minimum Leadership Experience:

  • 2


Preferred Leadership Experience:

  • 4

Certifications:

  • None


Competencies:

  • Action Oriented
  • Business Insights
  • Decision Quality
  • Directs Work
  • Builds Effective Teams
  • Collaborates
  • Drives Engagement
  • Ensures Accountability
  • Plans and Aligns
  • Situational Adaptability
  • Balances Stakeholders
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict
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  • 30% - Development - Provide in-the-moment coaching based on observations and behavior. This includes but is not limited to:

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Attends product knowledge meetings and workshops.

Manages the virtual sales team to foster talent development and team engagement.

Administers guidelines for consistent upselling and quoting.

Observes and evaluates performance of sales reps, provides feedback, and assigns coaching plans.

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Reports on sales metrics and implements process improvements.

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Ensures customers receive prompt and efficient service.

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Provides reliable information regarding product specifications, product suitability, pricing, and availability.

Utilizes customer feedback to generate opportunities to sell additional products and services to the customer.

Assists staff with problem resolution related to customer service, product availability, price, warranties, and product delivery.

 


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Physical Requirements:

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Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

 

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  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
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