SUMMARY

The Casino Host provides excellent guest service and identifies, develops and retains player customer base by way of personal interaction on the casino floor, telemarketing, written correspondence and special casino events.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs all functions in accordance with applicable state, federal and other laws and gaming regulations and Grand Sierra Resort policies and Procedures.
• Provide leadership, and support to Casino VIP Services Representatives in regards to customer service.
• Act as liaison between Casino VIP Services and Executive Casino Hosts to ensure needs of mid-level casino players are met.
• Aid Executive Casino Hosts when able with booking reservations, calling guests etc.
• Follow up with guests after departure and maintain contact to ensure return trips.
• Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
• Make room reservations, arrange for amenities, airline reservations, and limo arrangements as necessary for casino guests.

Complete all necessary paperwork (i.e. comp slips, reservation request forms etc.).

• Make appropriate decisions regarding complimentary based on recorded play, earned points, comp availability and customer profitability under the guidance of the Director of VIP Services.
• Communicates with guests through telemarketing, letter writing, email, or in person about services, promotional opportunities and special events.

Arrange for guests to join these events.

• Responds to guest complaints in a considerate, professional and positive manner in which displays concerns for their complaints.
• Must be able to maintain a pleasant, friendly, and welcoming attitude at all times.
• Maintains current knowledge of all events, promotions, and special functions by reviewing all available information in order to provide guests with accurate information to answer questions, handle special requests, aid the guests in enjoying the best possible experience and ensures guest satisfaction.
• Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Players Club.
• Prioritizes, organizes, and completes multiple activities in a high pressure environment and work a varying schedule to reflect business needs.
• Completes tasks with minimal supervision and within deadlines.
• Attends, and satisfactorily completes all required training as assigned and required.
• Assist with special events and promotions as needed / assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Casino experience is required.
• Previous casino marketing experiences a plus.
• Candidate must have two- six months practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.
• Read, speak and understand the English language in order to communicate with guests and fellow employees.
• Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.
• Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts.
• Candidate must have ability to compute rate, ratio, percent, and to create and interpret bar graphs.

LICENSES / CERTIFICATES

Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card

OTHER QUALIFICATIONS

• Must be a minimum of 21 years of age and must be proficient in Microsoft Office Products : Word, Power Point, Publisher, Outlook; expert in Excel.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and / or other concerns of the Hotel and / or department.
• In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel

PHYSICAL DEMANDS

• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, team members and others
• Is regugarly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.
• May reach with hands and arms above should level; bend / stoop, squat, balance, kneel, lift and push / pull
• The employee must occasionally life and / ore move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• The noise level in the work environment is usually loud.

Valet / Bell Attendant - Sands Hotel and Casino

Job Locations US-NV-Reno ID 2023-4885 # of Openings 5 Posted Date 21 minutes ago(6 / 5 / 2023 3 : 31 PM) Category Parking Staff Job Code SMC-34060

Upward Mobility with Propark Mobility!

$500 Signing Bonus!*

Plus, earn ANOTHER $500 for EACH new friend you refer who is hired!

We are hiring for 5 Valet / Bell Person(s)!

Sands Regency Hotel and Casino345 N Arlington AveReno, Nevada 89501

$13.00-$15.00 Per Hour Plus TIP$!

$15.00 Overnight / Graveyard Shift

$13.00 AM / PM Shift

Full and Part Time Positions Available

You will be the first and last impression with our client’s customers.

Providing a warm welcome, and delivering memorably excellent service, you will drive our company to new horizons.

What you can expect in a typical day :

• You will always cheerfully greet hotel guests and sincerely thank them upon exit.
• You will be the first impression to hotel guests, parking and retrieving vehicles in a safe and timely manner.
• You will explain the parking rates and provide instructions for guests to retrieve their vehicles.
• You will help the business by inspecting each vehicle before taking possession and following company guidelines.
• You will impress us all by maintaining the company uniform appearance, cheerfully greeting and thanking guests, resolving issues, and by being an all-around pleasure to be with.
• You will be outside and active most of your day, standing walking, and sometimes helping with luggage weighing up to 50lbs.
• You may be asked by local management to complete small cleaning or maintenance tasks or other special projects.

What we will expect of you :

• You have a valid driver's license and have been driving for at least 2 years.
• You are energetic and outgoing and can stand, run, and carry guests luggage.
• You are a great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet..
• You have experience with customer service, and experience working as a valet is an extra plus.
• You thrive in a fast-paced environment, and you can help resolve customer issues in a positive and helpful way.

What Propark will provide for you :

• Amazing management team who will truly care about you.
• Flexible scheduling as well as the opportunity to earn cash tips.
• Opportunities for overtime.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
• Opportunities to build a career many in our senior management teams began their careers in this role!

This list is not all-inclusive. The full job description will be provided at your interview!

Apply now!

We can't wait to meet you!

THE FINE PRINT :

• Sign-On Bonus
• Terms and conditions apply.
• Bonus will be paid in two payments : $250 after 30 days, and $250 after 90 days.
• Bonus opportunity ends 6 / 30 / 23.
• Must be employed full time and working full time to receive each installment.
• Applies to all new, full-time employees hired at this location between April 1, 2023 and June 30, 2023.

The refer-a-friend bonus

• Terms and conditions apply.
• Bonus will be paid in two payments : $250 after 30 days, and $250 after 90 days.
• Referral must be submitted before your friend is interviewed
• Referral applies to new, full-time employees only, who are hired between April 1, 2023 and June 30, 2023.
• You and your friend must both still be employed and working full time to receive each installment.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA.

This policy will also be emailed to you upon receipt of your application.

Overview

Come join Team Atlantis! The Casino Shift Manager is the Acting General Manager on Duty and is responsible for performing numerous daily tasks and routines that ensure quality service is provided to all guests.

During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable by identifying and correcting daily operational deficiencies.

Full Time Various Shifts

Responsibilities

• Constantly review staffing needs and recommend increase / decrease in staffing levels to coincide with business demands.
• Identify signage problems and notifying proper departments to correct.
• Assist in resolving Team Member issues, responsible for motivating Team Members to ensure they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• Works hand in hand with security to ensure the safety of guests and Team Members.
• Actively promotes Atlantis tournaments, promotions and events.
• Resolves guest complaints and assists with guest incidents.
• Provides regular communication with all levels of management with recommendations on improving effectiveness of operations.
• Performs other incidental and related duties as required and assigned.
• While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• State of Nevada Gaming License Required.
• Nevada Alcohol Awareness Card Required.
• Strong interpersonal and communication skills.
• Excellent analytical, organizational, and administrative skills.
• Working knowledge of resort and hospitality operations including casino games, hotel and restaurants.
• Proficient computer skills.
• Minimum 3 years management experience in a Table Games and Casino operations.
• Able to remain calm under work pressure.
• Must adhere to all grooming standards, no "visible" tattoos / piercings or unnatural hair colors.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.

Some of the ways in which we accomplish this is by offering the following :

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Scholarship Opportunity
• Paid Vacation
• Holiday Pay
• Recreation / Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

Options

The Casino Executive / Pit Supervisor is responsible for providing guests both pleasant and professional service while supervising table games.

They are also responsible for implementing Policies and Procedures , training, monitoring, and evaluating performance of pit personnel in their assigned area in accordance with Rules and Regulations set forth by the department.

Qualifications :

A pleasant and approachable attitude and demeanor.

Desire to work with people.

Must be at least 21 years of age and able to obtain a valid Nevada gaming card.

Must have good mathematical and communication skills.

Must have working knowledge of all or most table games.

Ability to understand basic strategy and identify suspicious play activity.

Must be able to tolerate areas containing second-hand smoke.

Must be able to work independently in a fast-paced, ever-changing environment.

Responsibilities

• Constantly review staffing needs and recommend increase / decrease in staffing levels to coincide with business demands.
• Identify signage problems and notifying proper departments to correct.
• Assist in resolving Team Member issues, responsible for motivating Team Members to ensure they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• Works hand in hand with security to ensure the safety of guests and Team Members.
• Actively promotes Atlantis tournaments, promotions and events.
• Resolves guest complaints and assists with guest incidents.
• Provides regular communication with all levels of management with recommendations on improving effectiveness of operations.
• Performs other incidental and related duties as required and assigned.
• While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• State of Nevada Gaming License Required.
• Nevada Alcohol Awareness Card Required.
• Strong interpersonal and communication skills.
• Excellent analytical, organizational, and administrative skills.
• Working knowledge of resort and hospitality operations including casino games, hotel and restaurants.
• Proficient computer skills.
• Minimum 3 years management experience in a Table Games and Casino operations.
• Able to remain calm under work pressure.
• Must adhere to all grooming standards, no "visible" tattoos / piercings or unnatural hair colors.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.

Some of the ways in which we accomplish this is by offering the following :

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Scholarship Opportunity
• Paid Vacation
• Holiday Pay
• Recreation / Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement