Grand Sierra Resort Jobs (5)

Summary Job Purpose :

To provide the most responsive, knowledgeable and courteous service by protecting not only the property but, also the safety of the guests and employees through observing, reporting and taking action through notifying and / or dispatching appropriate personnel.

Education :

Must be computer literate with Windows and AS400 experience. Must have knowledge of locations on GSR property (inside and outside of building).

Licenses / Certificates :

Ability to obtain / renew all government required licenses or certification (i.e. : Gaming Registration). Must be able to complete required four-week training for the post and pass written exam.

Basic Competencies and Abilities :

Ability to act independently while drawing conclusions from oral testimonies, written and computer generated materials.

Ability to operate personal computer to access & input information using Microsoft Word, Excel, Metasys, AS400, any other systems as required to assist guests and other personnel.

Ability to prioritize calls regarding Life Safety and the protection of the property.

Ability to be trained and certified in first aid / CPR / AED.

Ability to provide clear direction, instruction and guidance to guests / employees. Must be able to listen and respond to all inquiries in a positive and professional manner.

Ability to collect accurate information and solve customer / employee concerns promptly and efficiently. Maintain all documentation pertinent to Security operations.

i.e. : Dispatch Activity Log, alarm forms)

Ability to make decisions and take action based on experience and good judgement, and to deal with internal / external customers, some of whom will require patience, tact and diplomacy.

Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, employees and supervisors.

Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.

Ability to operate in a confined space (i.e. Central Dispatch Center). Ability to work in unfavorable conditions which can occasionally be hot or cold.

Ability to operate multi-line telephones to conduct GSR / Life Safety business.

Ability to respond to multiple radio frequencies to conduct GSR business.

Ability to comprehend and follow written and / or verbal instructions from supervisors / management / or proper personnel.

Must maintain attendance / tardiness in conformance with GSR standards.

Ability to maintain a neat, clean and well-groomed appearance.

Ability to work with interruptions.

Essential Job Functions :

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction.

Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Serve and promote a safe environment for hotel guests and employees.

Respond in a calm demeanor to any / all emergency situations that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.

Monitor Surveillance cameras and computer systems on a continual basis, assisting guests / employees whenever needed and securing the hotel property against loss and / or damage.

At all times the dispatcher will handle him / herself in a calm, professional and courteous manner to guests, co-workers, employees and individuals while on the property.

Address any problem and / or incident on property to the supervisor during the tour of duty.

Be observant in all areas inside / outside of the hotel for safety concerns or suspicious circumstances by using cameras and while not in the Central Dispatch Center.

Use good judgment, reason and a calm demeanor when speaking to a disgruntled individual over the telephone and dispatch appropriate level of response.

In the event of an emergency, or similar situation, support Shift Supervisor in taking control and instructing fellow co-workers, employees and guests as to the best course of action to take.

Good communications skills and professionalism are required when dealing, and cooperating with outside agencies such as Police Officials, Fire Department, FBI, Secret Service and Governmental Officials.

Grasp, lift, move, carry and / or push materials, supplies, etc., weighing up to 50 lbs., on a regular basis, or up to 75 lbs frequently.

Bend, stoop, reach (above & below shoulder level), kneel, climb, squat, twist (at the neck & waist) and sit, walk, and / or stand (depending on posting requirements) between 6-8 hours, or for duration of shift.

Simple / power grasping, as well as fine hand manipulation and repetitive use of the hands is required to complete the essential functions of the position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of GSR.

Comply with GSR rules and regulations for the safe and efficient operation of GSR facilities.

Periodic Job Functions :

In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor and / or proper personnel based upon the particular needs of GSR.

Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and / or other concerns of GSR and / or department.

Safety & Regulations :

Provide a safe environment for customers and employees. Report emergencies to proper authorities.

Report all suspicious persons or activities and hazardous conditions to supervisor, Director, or other safety personnel;

whether witnessed on camera or reported to Dispatcher by personnel in the field.

Provide instruction and / or guidance for guest / employee safety in fire / emergency situations.

Abide by all GSR Policies, Procedures and guidelines.

Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.

Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas.

Other duties as assigned within the scope of this job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and provide proper and professional beverage service to all customers and cocktail staff in a friendly, courteous and timely manner.
• All duties are to ensure the hotels beverage department employees and guests receive a quality product and good service.
• Take beverage orders from customers and make per departmental standards, and deliver to customer in a timely manner.
• Input and ring-up charges for guests orders using the POS system. Create a check for each transaction, make and return any change as needed.
• Maintain cleanliness and sanitation of guest areas and equipment at all times including : removing empty glasses / bottles, cleaning ashtrays, empting garbage, sweeping / mopping floors, scrubbing / sanitizing equipment, etc.
• Maintain proper and adequate set-up of bar on a daily basis including, before, after and during shift. Refill chemicals, hand soap containers, etc.

Refill ice and beer bins, utilizing ice making machines.

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction.

Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.
• Make constant contact with both internal and external customers to provide optimal guest service.
• Other duties may be assigned.

KNOWLEDGE / SKILLS / ABILITIES

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Ability to obtain / renew all government required licenses (Gaming Registration, Alcohol Awareness Education Certification) or certification.
• Able to stand for long periods of time
• Able to talk on the phone for long periods of time
• Must be able to work a flexible schedule including morning, swing, late night shifts (until 2am) and occasional split shifts
• Must be able to work weekends and holidays
• Minimum 2 years of customer service experience
• Excellent verbal, written, and oral communication skills.
• Detail oriented.
• Self-starter with great organizational skills.
• People smarts and strong interpersonal skills.
• Proactive and works well under pressure in a fast paced environment.
• Must speak, read, write and understand English.

PHYSICAL DEMAND

• While performing the duties of this job, the employee is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking.
• Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.
• Frequently carrying, pushing, and pulling up to 25 lbs.

WORKING CONDITIONS

Work performed indoors, in climate controlled environment. The noise level in the work environment is usually moderate. Employee may be exposed to odor and secondhand smoke.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE / HOURS

Must be flexible if needed for occasional work outside of normal business hours.

SUMMARY

The Casino Host provides excellent guest service and identifies, develops and retains player customer base by way of personal interaction on the casino floor, telemarketing, written correspondence and special casino events.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs all functions in accordance with applicable state, federal and other laws and gaming regulations and Grand Sierra Resort policies and Procedures.
• Provide leadership, and support to Casino VIP Services Representatives in regards to customer service.
• Act as liaison between Casino VIP Services and Executive Casino Hosts to ensure needs of mid-level casino players are met.
• Aid Executive Casino Hosts when able with booking reservations, calling guests etc.
• Follow up with guests after departure and maintain contact to ensure return trips.
• Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
• Make room reservations, arrange for amenities, airline reservations, and limo arrangements as necessary for casino guests.

Complete all necessary paperwork (i.e. comp slips, reservation request forms etc.).

• Make appropriate decisions regarding complimentary based on recorded play, earned points, comp availability and customer profitability under the guidance of the Director of VIP Services.
• Communicates with guests through telemarketing, letter writing, email, or in person about services, promotional opportunities and special events.

Arrange for guests to join these events.

• Responds to guest complaints in a considerate, professional and positive manner in which displays concerns for their complaints.
• Must be able to maintain a pleasant, friendly, and welcoming attitude at all times.
• Maintains current knowledge of all events, promotions, and special functions by reviewing all available information in order to provide guests with accurate information to answer questions, handle special requests, aid the guests in enjoying the best possible experience and ensures guest satisfaction.
• Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Players Club.
• Prioritizes, organizes, and completes multiple activities in a high pressure environment and work a varying schedule to reflect business needs.
• Completes tasks with minimal supervision and within deadlines.
• Attends, and satisfactorily completes all required training as assigned and required.
• Assist with special events and promotions as needed / assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Casino experience is required.
• Previous casino marketing experiences a plus.
• Candidate must have two- six months practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.
• Read, speak and understand the English language in order to communicate with guests and fellow employees.
• Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.
• Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts.
• Candidate must have ability to compute rate, ratio, percent, and to create and interpret bar graphs.

LICENSES / CERTIFICATES

Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card

OTHER QUALIFICATIONS

• Must be a minimum of 21 years of age and must be proficient in Microsoft Office Products : Word, Power Point, Publisher, Outlook; expert in Excel.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and / or other concerns of the Hotel and / or department.
• In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel

PHYSICAL DEMANDS

• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, team members and others
• Is regugarly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.
• May reach with hands and arms above should level; bend / stoop, squat, balance, kneel, lift and push / pull
• The employee must occasionally life and / ore move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• The noise level in the work environment is usually loud.

SUMMARY

The Marketing Communications Copywriter proven role requires someone who thrives working in a fast-paced environment, producing written content that accurately reflects the brands for marketing collateral including advertising campaigns, social media, digital marketing, and meetings and events.

The Marketing Communications Copywriter must be professionally proficient in their ability to understand business needs and objectives collaborate with other Team Members and departments, and external partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary copywriter for the Grand Sierra Resort brand in the creation of all marketing and areas of the resort including but not limited to scripts, ads (print, digital), email (including subject line, preview text and body copy), web, blog articles, press releases, text messages, campaigns, new business and digital media requirements.
• Responsible for all written content from start to finish including drafting content, editing, managing review / approval cycles, and producing for the needs of required outputs.
• To curate a robust library of written content to ensure consistency and accuracy across multiple channels, including the development and management of a writing style guide covering multiple use cases.
• Provide content for and update third-party websites with current brand and product written content.
• Play a key role in shaping the written storyline of content touchpoints while assisting to maintain the brand asset libraries.
• Assist the marketing team with regular asset management and obtaining all creative and marketing objectives.
• Work with clearly detailed content briefs, as well as creating content briefs.
• To be up to date on writing trends to ensure we are at the forefront of content.
• Produce regular reports showing content performance, including search keyword analytics, web page ranking as well as regular analysis and multivariate testing to ensure optimal content efficacy.
• Participation in marketing, public relations and related meetings.
• Must have excellent knowledge and understanding of producing effecting content for Search Engine Optimization (SEO) across all affected channels including ability to research, analyze, diagnose and improve content using industry standard tools and processes.
• Must have excellent skills in producing effective copy for email subject lines and preview text including ability to research, analyze, diagnose and improve content using standard tools and processes, such as multivariate (A / B) tests.
• Have a sound knowledge of the evolving nature of social media as it relates to compelling and engaging content.
• Must display a desire to grow within the brand and see this as a long term position.
• Develop creative concepts and execute effective written content within parameters of brand guidelines for multiple projects in multiple platforms.
• Ability to collaborate and interact effectively with internal and external clients, vendors, team members, and department staff.
• Identify, diagnose and implement opportunities, and / or resolve issues, for improved content development, deliverability and performance.

Provide actionable recommendations to improvement to marketing initiatives.

Other activities and duties as assigned and requested by Digital Marketing Director, or other senior Marketing management team members.

KNOWLEDGE / SKILLS / ABILITIES

• Proactive, energetic personality with inquiring, investigative mind.
• Flexible and adaptable in regards to learning and understanding new technologies and practices.
• Ability to conduct research into application and software related issues and products.
• Highly logical and technically proficient.
• Keen attention to detail with proven analytical and problem-solving abilities.
• Ability to work independently in fast past environment, prioritize, multi-task and meet deadlines
• Excellent knowledge and command of the English language, grammar, and writing styles.
• Must display a passion for producing content in multiple writing styles with a high degree of editorial integrity e.g.

Persuasive, Narrative, Expository and Descriptive.

• Experience with industry standard development and editing tools and management software.
• Must have professional level skills with writing and editorial related computer programs such as MS Word.

EDUCATION and / or EXPERIENCE

• BA / BS degree in related field or equivalent working experience is required.
• Minimum four (4) years of experience in marketing and communication copywriting is required.
• Hospitality and casino gaming experience, especially understanding of guest expectations and offers is preferred.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking
• Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard
• Must be able to lift, push, or pull up to 50 pounds

WORK ENVIRONMENT

Work performed indoors and outdoors. The noise level in the work environment is usually loud. Team Member may be exposed to odor and secondhand smoke.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensure the timely execution of every banquet event order so that our customers are satisfied.
• Set-up all tables and kitchen stations properly with all the correct equipment.
• Serve each course of the meal at the appropriate time in the proper manner.
• Clean-up room and return all assets to storage area.
• Dirty linen to be taken to appropriate location.
• Assist and train new / existing employees as requested. Interact with co-workers and customers in a professional and polite manner.

QUALIFICATIONS

Previous banquet service experience preferred but not required. Candidate must possess the ability to deal with customers and co-workers in a tactful and respectful manner.

Ability to read, writes, speak and understand the English language in order to communicate with guests, employees and supervisors.

LANGUAGE SKILLS

Possess excellent communication skills, both in written and oral form. Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, Team Members and supervisors.

Has the ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public.

EDUCATION

High School Diploma or GED required. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

REASONING ABILITY

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.

Excellent time management, problem solving and organizational skills are a must.

OTHER QUALIFICATIONS

Must be a minimum of 21 years of age. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.

PHYSICAL DEMANDS

While performing the duties of this job, the employee : must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.

Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.

May reach with hands and arms above shoulder level; bend / stoop, squat, balance, kneel, lift and push / pull. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.