Job Details

Case Manager 1

General Summary :

• Under direction of the Program Manager and with independent professional responsibility, the Case Manager II performs case management with individual program participants in permanent housing;
• performs assessments, individual counseling, group facilitation, community resource development, file monitoring and review;

reviews agency reports and develops summaries. This individual will combine a strong understanding of the housing first model and the ability to maintain a strength-based perspective to work with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness.

PRINCIPAL DUTIES & RESPONSIBILITIES :

Essential Functions :

Case Management

• Perform overall assessment of program participant’s needs and develop an individualized service plans with short and long term goals.
• Review case plans weekly to adjust goals where needed or appropriate.
• Perform a wide variety of group facilitation with program participants around life skills, employment, housing, education, financial capability, nutrition and wellness, art and culture.
• Educate program participants on issues surrounding living skills, parenting, financial capability, workforce development, health and hygiene, housing, and drug and alcohol abuse.
• Develops and maintain comprehensive lists of community resources for use by program participants and refer program participants as appropriate.
• Establish individualized budgets with program participants and assist program participants in monitoring savings and expenditures.
• Document all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records.
• Coordinate incoming and outgoing participant referrals with other community agencies.
• Provide crisis intervention, referrals and collaborative consultations with service providers working with the client.
• Maintain and update all client files to ensure compliance with reporting agencies.
• Transport program participants as directed following established policies and procedures.
• Attend and conduct meetings and trainings, as directed.

Other Duties / Responsibilities

• Establish and maintain positive relations with the general public, funding agency, participants and other staff.
• Ensures compliance with all Goodwill Industries Sacramento Valley Northern Nevada and Next Move policies, CARF standards, and safety and security regulations.
• Performs other duties as assigned

QUALIFICATIONS :

Basic Qualifications of the Role :

• Must have knowledge and experience with social casework objectives, principles and methods.
• Experience working with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness.
• Must be able to provide program and casework consultation to other staff members.
• Must have understanding of public welfare laws, principles of community organization, and effective use of public and private community resources.
• Must have experience assessing individual and group behaviors and incorporate knowledge of social and economic forces and its effects on individual and families.
• Demonstrate ability to interview and document in the social work space.
• Must have experience and skill to establish and maintain effective individual and group relationships with participants, employees and community partners.
• Must have ability to facilitate different types of conversations with a diverse population.
• Experience using basic computer, peripheral equipment and Microsoft Office software.
• Experience in report writing and advanced file management techniques.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.
• Possession of a valid California Driver’s License, Class C or higher, and proof of valid automobile insurance is required at the time of appointment.

This position requires the ability to operate a motorized vehicle for the purposes of conducting agency business.

• Must be required to pass a drug and background screening
• Must be able to perform essential functions of this job description with or without reasonable accommodation.

Preferred Qualifications of the Role :

• Bachelor’s degree with a minimum of one year of experience in Social Services with an emphasis in casework and individual and / or group counseling.
• A strong understanding of the Housing First model and the ability to maintain a strengths-based perspective.

POSITIONS SUPERVISED :

None

WORKING CONDITIONS / HAZARDS :

• Work is performed primarily in an office environment
• Requires a high level of adaptability and flexibility
• Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.

Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives.

Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide all committed to delivering solutions that change lives for the better.

The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

To learn more, visit .

Responsibilities

Overall Responsibilities :

PCG is seeking a highly motivated and dependable Case Manager with an interest in public service who can work in our CalWORKs Employment Services Program.

These individuals will provide case management services to participants to ensure they move from government assistance to self-sufficiency.

To help our clients become self sufficient, the case managers will help job ready participants to sustain employment, and help engage our less work-ready participants in job training activities and educational programs.

This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business.

If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.

San Diego County Residence is Required

Specific Responsibilities :

• Case management activities may include :
• Design and develop plans for participants, such as determining and assigning work activities, educational and training programs;
• Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
• Determine eligibility and need for supportive services including child care, transportation, and ancillary services.
• Manage participants progress towards achieving goals by creating and updating plans.
• Assist program participants in developing vocational goals reflective of their skills, capabilities and interests.
• Monitor and record clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
• Notify countys human services specialist of non-compliance with work activities.
• Follow procedural requirement of CalWORKs by updating client case files in CalWIN.
• Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
• Maintain up-to-date knowledge of community resources, labor market and training resources.
• Maintain in contact with each client placed in employment on a monthly basis.
• Complete all necessary county paper documents and forms.
• Maintain communication with employment organizations and educational programs where CalWORKs participants are located.
• Ensure all performance metrics are met in achieving participant stated outcomes.
• This position will be located at one of the following locations : El Cajon, Chula Vista, San Diego

Qualifications

Required Skills :

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Must be computer literate and have MS Word, Excel and Internet skills.
• Ability to learn specialized databases and software systems.
• Process oriented and results-driven work strategy.
• Proper etiquette including customer relation techniques, superior verbal and communications skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Demonstrated ability to use various computer systems preferably CalWIN although not required.
• Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
• Ability to partner with and motivate participants with both physical and / or mental disabilities.
• Ability to maintain a record keeping and follow-up system.
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

San Diego County Residence is Required

Required Experience :

• An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales / client accounts experience may be considered in lieu of a 4-year degree.
• 2 to 4 years of customer relationship management or case management experience.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.

As required by applicable law, PCG provides the following reasonable range of compensation for this role : $22.50 - $26.

50 HR. In addition, PCG provides a range of benefits for this role.

Overview

JAMS is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Provides case management services and administrative support to panelists (judges and attorneys) and professional service and support to clients.

Implements the effectiveness and best practices of Case Management.

Responsibilities

What you will do

• Collaborates with the panelists to develop and administer their ADR practice.
• Maintains client relations, supports business development, and manages case files.
• Partners with panelists to ensure follow-up on closed cases to determine client satisfaction and future business opportunities.
• Coordinates and re-schedulings hearings or conference calls and pre-hearing preparation calls to ensure client needs are met.
• Communicates and meets with the local manager to discuss case issues.

Qualifications

Qualifications

• Bachelor's Degree in Business, Operations, Management, or related field. Preferred
• 2-4 years of working in legal case management. Required
• 2-4 years of working in legal and client service role. Plus
• Computer literate (Required proficiency)

Internal Canddidate Requirments

• 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. Required
• Proficiency in all ADR processes and procedures. (Required proficiency)
• Knowledge of panelists’ practice preferences in the local Resolution Center (RC). (Required proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)

JAMS Values : Taking Care of Our People

Many organizations might communicate various reasons for offering a comprehensive benefit package. Those reasons can range from attracting prospective candidates, to retaining good employees, to sustaining a healthy workforce, positively affecting employee morale, to boosting productivity, and everything in between.

These are all good reasons, but the reason JAMS provides a substantive benefits offering is we value and care about our associates.

It’s just the right thing to do. We take care of our employees because they take care of our company.

JAMS Values Healthcare

Coverage is offered the first day of the month, following 30 days of employment

• Medical (including a Health Spending Account option)
• Telemedicine (including mental health)
• Dental & Vision
• Flex Plan
• Life & Disability
• 401k Retirement Plan (with an employer match)
• Transparency in Coverage - Machine Readable Files

JAMS Values Work-Life Balance

Paid Time Off and Holidays JAMS offers a generous PTO program in addition to 10 fixed holidays

JAMS Values Flexibility

At this time, JAMS is able to offer hybrid remote work arrangements for many roles within the company

JAMS Values Wellness

• Wellness benefit annual subsidy
• EAP - Employee Assistance Program

JAMS Values Incentives

• Annual bonus plan
• Anniversary milestone service bonuses
• Associate referral bonus for referring others who are hired at JAMS and perform well

JAMS Values Professional Development

• Education reimbursement
• Access to JAMS Talent Development and JAMS Institute training
• Access to external training programs

JAMS Values Service

• Service Awards : JAMS offers an annual award (anniversary day off each year) and gift, plus bonus recognition for milestone years
• We are proud to have many associates who have surpassed the 5, 10, 15, 20, 25 and 30-year marks

Job description

Who are we?

We are a small, but fast growing and successful national law firm focused on representing individuals who have been harmed by corporations and organizations that have put profits before people's safety.

Examples of cases we are currently handling include the chemical Roundup which causes cancer, Camp Lejeune toxic water (causing cancer and other serious illnesses), and sex abuse cases against Boy Scouts of America and other defendants.

No familiarity with any of these cases is required as we will provide all training needed.) We are currently representing thousands of individuals nationwide who have been harmed and need our help.

We pride ourselves in holding bad actors accountable when they harm people and we love helping good people get the justice they deserve.

We are committed to personal and professional excellence and development. We have a positive, friendly, and casual work environment currently operating in downtown San Diego.

Dress is casual as our clients are nationwide. We attract and retain quality employees with a combination of competitive pay, generous benefits and bonuses, supportive working conditions, and a teamwork-based company culture.

We are flexible and understanding of our employee's lives outside of work and allow occasional schedule adjustments and remote working as long as the work gets done and our clients get the care they need.

Who we are looking for?

We have an immediate opening for a detail-oriented and energetic team player - with an excellent work-ethic and a passion for learning - to join our close-knit team for a full-time Legal Assistant.

Must be committed to providing excellent customer service.

Duties : Client Management :

Client Management :

• Gather preliminary case information.
• Answer phones and field general questions and concerns for existing clients.
• Keep clients informed with regular status updates.

Case Management :

• Communicate with clients and medical providers to gather case documentation and evidence.
• Ensure all medical bills are reconciled and paid
• Participate in client meetings and telephone conferences
• Review client medical records to locate key words, symptoms, diagnosis and treatment to support client's claims.

Administrative :

• Working up cases using our case management software, Law Ruler and Google Spreadsheets.
• Track case expenses
• Data entry in case management system

Essential Skills & Attributes :

• Ability to effectively manage multiple tasks / projects and adapt to change in a professional environment
• Ability to accept and assimilate constructive feedback
• Adequate writing skills
• Analytical and problem-solving abilities
• Capacity to work independently and as part of team
• Computer and internet savvy
• Desire to build and maintain client relationships
• Excellent attention to detail, accuracy, and consistency
• Extensive experience using MS Office Products(strong emphasis on Word and Excel) and Needles a plus
• Goal-oriented
• Good communication skills
• Highly organized
• Must be compassionate and assertive
• Previous work in customer service, legal, medical, or insurance office helpful
• Self-motivated, self-starter with a strong personality
• Should possess editing, proofreading, and electronic formatting abilities
• Solid work-ethic. Reliable and dependable

Compensation & Benefits :

We offer a competitive pay that will depend on previous experience. The following benefits are included :

• Paid Holidays
• Paid Vacation
• Sick Time
• Performance Based Bonuses

Who we are :

Veteran Benefits Guide (VBG) was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative.

While working in this capacity, Josh was thoroughly trained in the VA’s Disability Compensation System. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve.

Years later, VBG has successfully guided over 35,000 Veterans in submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service.

What we’re looking for :

We’re looking for a metrics-driven individual committed to guiding Veterans through the entire VA claims process. A Case Manager must be detail-oriented, provide outstanding customer service, have excellent oral and written communication skills, be able to educate and persuade clients regarding the value of our service, engage in a high degree of problem-solving, and can work independently or in a team setting.

A successful Case Manager is self-motivated, ethical, goal-oriented, and able to effectively adapt to change. A Case Manager must be passionate and dedicated to the Company’s mission of improving Veterans’ lives.

What we offer :

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun.

Here are some of the benefits you can expect as part of our team :

• Great competitive wages with a base pay of $19.86 / hour to start and a 90-day increase review, with a bonus plan and annual increases
• Work / life balance we work hard but VBG is also respectful of time off for our employees and their family. We offer a Monday Friday 8 to 5 schedule and overtime is available but entirely voluntary
• Benefits - bonus and incentive programs, accrue up to 2 weeks vacation, paid sick time, 401k with company match, a choice of health / dental / vision plans with company premium contributions, and many other benefits
• Investing in your growth and development in-house training and on-the-job development prepares our employees for promotional advancement, leadership opportunities, and lateral transfer skill development
• Casual but professional work environment

Where we’re located :

This position is based in our Chula Vista, California office on Boswell Road. This is an in-office position.

How to apply :

Visit our website at http : / / www.vetbenefitsguide.com where you can read more about us and view all our latest career opportunities to see if this or another role fits you best.

EEOC :

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

About Veteran Benefits Guide :

Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater).

While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated.

He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies.

Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve.

Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.