Required : Bachelor’s degree from and accredited college or university in human services related field, or four (4) years of experience in employment service or human services.

Bilingual in Spanish, Vietnamese, Farsi, or Arabic are encouraged to apply.

Position performs duties onsite from office within County of Orange, California.

Job Summary

• Develop working relationships with customers and monitor engagement and progress
• Work with customers on a regular basis to meet and achieve program goals and / or maintain program services and eligibility
• Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
• Assist customers to acquire services that facilitate program goals (, educational and / or vocational training, medical, child care, transportation, substance abuse / mental health, child support establishment, legal, and other related needs)
• Follow up with customers to ensure that their needs are met and questions and concerns are resolved
• Interact with other team members to provide expertise and assistance in resolving participant issues
• Maintain accurate and timely case notes on all customer contacts and document activities
• Share information about outreach and engagement efforts with project staff
• Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
• Perform other duties as may be assigned by leadership

Educational / Experience Requirement : Bachelor's Degree is required. In lieu of degree, four (4) years of experience in employment services or human services required.

Bilingual Capabilities in Arabic, Farsi, Spanish, or Vietnamese preferred.

Education and Experience Requirements

• High School Diploma with 0-2 years of experience.
• May have additional training or education in area of specialization.
• Works on assignments that are routine in nature, with responsibilities easily learned on the job.
• Acquires job skills and learns applicable policies and procedures to complete routine tasks.
• Able to read, understand & perform assignments within prescribed guidelines.
• Communicates routine information in a clear and accurate way with internal & external contacts.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives.

Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide all committed to delivering solutions that change lives for the better.

The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

To learn more, visit .

Responsibilities

Overall Responsibilities :

PCG is seeking a highly motivated and dependable Case Manager with an interest in public service who can work in our CalWORKs Employment Services Program.

These individuals will provide case management services to participants to ensure they move from government assistance to self-sufficiency.

To help our clients become self sufficient, the case managers will help job ready participants to sustain employment, and help engage our less work-ready participants in job training activities and educational programs.

This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business.

If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.

San Diego County Residence is Required

Specific Responsibilities :

• Case management activities may include :
• Design and develop plans for participants, such as determining and assigning work activities, educational and training programs;
• Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
• Determine eligibility and need for supportive services including child care, transportation, and ancillary services.
• Manage participants progress towards achieving goals by creating and updating plans.
• Assist program participants in developing vocational goals reflective of their skills, capabilities and interests.
• Monitor and record clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
• Notify countys human services specialist of non-compliance with work activities.
• Follow procedural requirement of CalWORKs by updating client case files in CalWIN.
• Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
• Maintain up-to-date knowledge of community resources, labor market and training resources.
• Maintain in contact with each client placed in employment on a monthly basis.
• Complete all necessary county paper documents and forms.
• Maintain communication with employment organizations and educational programs where CalWORKs participants are located.
• Ensure all performance metrics are met in achieving participant stated outcomes.
• This position will be located at one of the following locations : El Cajon, Chula Vista, San Diego

Qualifications

Required Skills :

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Must be computer literate and have MS Word, Excel and Internet skills.
• Ability to learn specialized databases and software systems.
• Process oriented and results-driven work strategy.
• Proper etiquette including customer relation techniques, superior verbal and communications skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Demonstrated ability to use various computer systems preferably CalWIN although not required.
• Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
• Ability to partner with and motivate participants with both physical and / or mental disabilities.
• Ability to maintain a record keeping and follow-up system.
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

San Diego County Residence is Required

Required Experience :

• An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales / client accounts experience may be considered in lieu of a 4-year degree.
• 2 to 4 years of customer relationship management or case management experience.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.

As required by applicable law, PCG provides the following reasonable range of compensation for this role : $22.50 - $26.

50 HR. In addition, PCG provides a range of benefits for this role.

Overview

JAMS is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Provides case management services and administrative support to panelists (judges and attorneys) and professional service and support to clients.

Implements the effectiveness and best practices of Case Management.

Responsibilities

What you will do

• Collaborates with the panelists to develop and administer their ADR practice.
• Maintains client relations, supports business development, and manages case files.
• Partners with panelists to ensure follow-up on closed cases to determine client satisfaction and future business opportunities.
• Coordinates and re-schedulings hearings or conference calls and pre-hearing preparation calls to ensure client needs are met.
• Communicates and meets with the local manager to discuss case issues.

Qualifications

Qualifications

• Bachelor's Degree in Business, Operations, Management, or related field. Preferred
• 2-4 years of working in legal case management. Required
• 2-4 years of working in legal and client service role. Plus
• Computer literate (Required proficiency)

Internal Canddidate Requirments

• 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. Required
• Proficiency in all ADR processes and procedures. (Required proficiency)
• Knowledge of panelists’ practice preferences in the local Resolution Center (RC). (Required proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)

JAMS Values : Taking Care of Our People

Many organizations might communicate various reasons for offering a comprehensive benefit package. Those reasons can range from attracting prospective candidates, to retaining good employees, to sustaining a healthy workforce, positively affecting employee morale, to boosting productivity, and everything in between.

These are all good reasons, but the reason JAMS provides a substantive benefits offering is we value and care about our associates.

It’s just the right thing to do. We take care of our employees because they take care of our company.

JAMS Values Healthcare

Coverage is offered the first day of the month, following 30 days of employment

• Medical (including a Health Spending Account option)
• Telemedicine (including mental health)
• Dental & Vision
• Flex Plan
• Life & Disability
• 401k Retirement Plan (with an employer match)
• Transparency in Coverage - Machine Readable Files

JAMS Values Work-Life Balance

Paid Time Off and Holidays JAMS offers a generous PTO program in addition to 10 fixed holidays

JAMS Values Flexibility

At this time, JAMS is able to offer hybrid remote work arrangements for many roles within the company

JAMS Values Wellness

• Wellness benefit annual subsidy
• EAP - Employee Assistance Program

JAMS Values Incentives

• Annual bonus plan
• Anniversary milestone service bonuses
• Associate referral bonus for referring others who are hired at JAMS and perform well

JAMS Values Professional Development

• Education reimbursement
• Access to JAMS Talent Development and JAMS Institute training
• Access to external training programs

JAMS Values Service

• Service Awards : JAMS offers an annual award (anniversary day off each year) and gift, plus bonus recognition for milestone years
• We are proud to have many associates who have surpassed the 5, 10, 15, 20, 25 and 30-year marks

Job description

Who are we?

We are a small, but fast growing and successful national law firm focused on representing individuals who have been harmed by corporations and organizations that have put profits before people's safety.

Examples of cases we are currently handling include the chemical Roundup which causes cancer, Camp Lejeune toxic water (causing cancer and other serious illnesses), and sex abuse cases against Boy Scouts of America and other defendants.

No familiarity with any of these cases is required as we will provide all training needed.) We are currently representing thousands of individuals nationwide who have been harmed and need our help.

We pride ourselves in holding bad actors accountable when they harm people and we love helping good people get the justice they deserve.

We are committed to personal and professional excellence and development. We have a positive, friendly, and casual work environment currently operating in downtown San Diego.

Dress is casual as our clients are nationwide. We attract and retain quality employees with a combination of competitive pay, generous benefits and bonuses, supportive working conditions, and a teamwork-based company culture.

We are flexible and understanding of our employee's lives outside of work and allow occasional schedule adjustments and remote working as long as the work gets done and our clients get the care they need.

Who we are looking for?

We have an immediate opening for a detail-oriented and energetic team player - with an excellent work-ethic and a passion for learning - to join our close-knit team for a full-time Legal Assistant.

Must be committed to providing excellent customer service.

Duties : Client Management :

Client Management :

• Gather preliminary case information.
• Answer phones and field general questions and concerns for existing clients.
• Keep clients informed with regular status updates.

Case Management :

• Communicate with clients and medical providers to gather case documentation and evidence.
• Ensure all medical bills are reconciled and paid
• Participate in client meetings and telephone conferences
• Review client medical records to locate key words, symptoms, diagnosis and treatment to support client's claims.

Administrative :

• Working up cases using our case management software, Law Ruler and Google Spreadsheets.
• Track case expenses
• Data entry in case management system

Essential Skills & Attributes :

• Ability to effectively manage multiple tasks / projects and adapt to change in a professional environment
• Ability to accept and assimilate constructive feedback
• Adequate writing skills
• Analytical and problem-solving abilities
• Capacity to work independently and as part of team
• Computer and internet savvy
• Desire to build and maintain client relationships
• Excellent attention to detail, accuracy, and consistency
• Extensive experience using MS Office Products(strong emphasis on Word and Excel) and Needles a plus
• Goal-oriented
• Good communication skills
• Highly organized
• Must be compassionate and assertive
• Previous work in customer service, legal, medical, or insurance office helpful
• Self-motivated, self-starter with a strong personality
• Should possess editing, proofreading, and electronic formatting abilities
• Solid work-ethic. Reliable and dependable

Compensation & Benefits :

We offer a competitive pay that will depend on previous experience. The following benefits are included :

• Paid Holidays
• Paid Vacation
• Sick Time
• Performance Based Bonuses

Who we are :

Veteran Benefits Guide (VBG) was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative.

While working in this capacity, Josh was thoroughly trained in the VA’s Disability Compensation System. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve.

Years later, VBG has successfully guided over 35,000 Veterans in submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service.

What we’re looking for :

We’re looking for a metrics-driven individual committed to guiding Veterans through the entire VA claims process. A Case Manager must be detail-oriented, provide outstanding customer service, have excellent oral and written communication skills, be able to educate and persuade clients regarding the value of our service, engage in a high degree of problem-solving, and can work independently or in a team setting.

A successful Case Manager is self-motivated, ethical, goal-oriented, and able to effectively adapt to change. A Case Manager must be passionate and dedicated to the Company’s mission of improving Veterans’ lives.

What we offer :

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun.

Here are some of the benefits you can expect as part of our team :

• Great competitive wages with a base pay of $19.86 / hour to start and a 90-day increase review, with a bonus plan and annual increases
• Work / life balance we work hard but VBG is also respectful of time off for our employees and their family. We offer a Monday Friday 8 to 5 schedule and overtime is available but entirely voluntary
• Benefits - bonus and incentive programs, accrue up to 2 weeks vacation, paid sick time, 401k with company match, a choice of health / dental / vision plans with company premium contributions, and many other benefits
• Investing in your growth and development in-house training and on-the-job development prepares our employees for promotional advancement, leadership opportunities, and lateral transfer skill development
• Casual but professional work environment

Where we’re located :

This position is based in our Chula Vista, California office on Boswell Road. This is an in-office position.

How to apply :

Visit our website at http : / / www.vetbenefitsguide.com where you can read more about us and view all our latest career opportunities to see if this or another role fits you best.

EEOC :

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

About Veteran Benefits Guide :

Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater).

While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated.

He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies.

Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve.

Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.