Demo - Maximus Jobs (5)

• Bachelor’s degree in related field or equivalent work experience.
• 5-7 years of relevant professional experience required.

Job Summary

Education and Experience Requirements

Essential Duties and Responsibilities :

• Oversee the daily operations of a contact center team to ensure performance metrics are met.
• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
• Provide assistance and updates to staff regarding these policies and procedures.
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
• Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports.
• Provide the Sr. Manager and Director with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
• Monitor contact center compliance with ISO standards.
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
• Monitor and evaluate performance, writes performance appraisals and provides corrective actions as needed.
• Responsible for identifying and resolving issues, problems, and concerns with employees.
• Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
• Provide direction to staff when complaints are escalated to management level.

Minimum Requirements :

• Bachelor's degree in related field required.
• 5-7 years of relevant professional experience required.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

• Must be a resident of Indiana
• Current fully remote with the transition to a hybrid model (one day a week)
• Hourly rate of $20.19, full time with benefits

Job Summary

This job is for an individual who is a self-starter, energetic and excited to work with the community to bring awareness to the program.

It also requires patience, flexibility, and focus on deadlines and meeting metrics.

This job is not for an individual who requires a train-the-trainer environment’ or does not work well independently.

JOB RESPONSIBILITIES :

• 1.Conduct outreach including outbound and inbound calls to the aging, blind, and / or disabled population in Indiana;
• 2.Coordinate the outreach activities of the Outbound Call Team and report outcomes on an ongoing basis;
• 3.Liaison with local Community Based Organizations and other area agencies who service the blind, aging, and / or disabled population in Indiana and function as the primary point of contact to these agencies;
• 4.Develop and maintain positive relationships with community leaders, county staff, State agencies, and community groups to serve as a liaison with the various constituents;

5.Conduct outreach presentations (program education and enrollment options) to recipients and community members as needed / requested; and

6.Educate clients and staff to support initiatives.

Education & Experience Requirements :

• High School diploma or equivalent required;
• Excellent written and verbal communication skills required;
• Ability to self-manage time, tasks, and teams required;
• Ability to perform comfortably in a fast-paced, deadline and detail-oriented work environment preferred;
• Two (2) years of experience in Call Center or a similar role for a health care-related organization preferred;
• Experience working with State of Indiana Family and Social Services Administration and / or Medicaid programs preferred;
• Ability to work as a team member as well as independently highly suggested;
• Proficient in MS Office products, specifically PowerPoint and Excel
• Demonstrates strong people skills;
• Ability to successfully execute many complex tasks simultaneously highly suggested;

Education and Experience Requirements

Essential Duties and Responsibilities :

• Provide Support to the day-to-day operations of the Special Needs and Outreach Coordinators.
• Assist in the scheduling of Outreach staff to ensure compliance with contract requirements.
• Provide training and assistance to the Outreach Coordinators.
• Assist Outreach Coordinators in identifying and resolving issues and concerns related to special needs enrollments and field outreach.
• Provide support in the enrollment and education of special populations including Children in Substitute Care and Juvenile Probation as needed.
• Act as a Liaison between the Enrollment Assistance Program Contract Manager and the Medicaid Managed Care Plans on "as needed" basis.
• Collaborate with internal management team to improve enrollment and quality procedures.
• Build relationships with County Assistance Offices and Community Based Organizations by traveling and delivering educational presentations regarding the Enrollment Assistance Program.
• Facilitate statewide communication with regards to outreach, special needs enrollment and field enrollment activity.
• Assist with the Coordination of the Health Choices Advisory Committee Meetings, held three times / year at five different locations within the State.
• Attend and assists with the bi-monthly webinars for the Enrollment Assistance Program as needed.
• Facilitate statewide communication with regards to outreach, special needs enrollment and field enrollment activity.
• Convene key consumer groups, government agencies, and provider groups to improve special needs enrollment, field enrollment and MA Consumer education activities.
• Arrange for quarterly consumer surveys.
• Complete Special Needs or Outreach Coordinator tasks as needed. ther duties as required or assigned by the manager.
• Perform other duties as required or assigned by the manager.

Minimum Requirements :

• High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years' experience.
• May have additional training or education in area of specialization.
• Work on assignments that are moderately difficult, requiring judgement in resolving issues.
• Understand implications of work and make recommendations for solutions.
• Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

Required : Bachelor’s degree from and accredited college or university in human services related field, or four (4) years of experience in employment service or human services.

Bilingual in Spanish, Vietnamese, Farsi, or Arabic are encouraged to apply.

Position performs duties onsite from office within County of Orange, California.

Job Summary

• Develop working relationships with customers and monitor engagement and progress
• Work with customers on a regular basis to meet and achieve program goals and / or maintain program services and eligibility
• Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
• Assist customers to acquire services that facilitate program goals (, educational and / or vocational training, medical, child care, transportation, substance abuse / mental health, child support establishment, legal, and other related needs)
• Follow up with customers to ensure that their needs are met and questions and concerns are resolved
• Interact with other team members to provide expertise and assistance in resolving participant issues
• Maintain accurate and timely case notes on all customer contacts and document activities
• Share information about outreach and engagement efforts with project staff
• Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
• Perform other duties as may be assigned by leadership

Educational / Experience Requirement : Bachelor's Degree is required. In lieu of degree, four (4) years of experience in employment services or human services required.

Bilingual Capabilities in Arabic, Farsi, Spanish, or Vietnamese preferred.

Education and Experience Requirements

• High School Diploma with 0-2 years of experience.
• May have additional training or education in area of specialization.
• Works on assignments that are routine in nature, with responsibilities easily learned on the job.
• Acquires job skills and learns applicable policies and procedures to complete routine tasks.
• Able to read, understand & perform assignments within prescribed guidelines.
• Communicates routine information in a clear and accurate way with internal & external contacts.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

• NYC Vaccine Regulations
• This is an ONSITE position

Job Summary

The Sr. Case Management Counselor is responsible for coordinating all services and helping to ensure that the customer is making meaningful progress toward enhancing education skills, preparing for, finding, and retaining employment.

Education and Experience Requirements

Essential Duties and Responsibilities :

• Provide case management services to a caseload of Wellness and VRS program participants experiencing severe barriers to employment.
• Consider barriers to employment in making program placement decisions.
• Refer applicants and participants to appropriate program components.
• Coordinate all project services provided to a participant.
• Refer program participants to community resources, including long-term and emergency childcare services; and provides follow up as to the effective provision of service.
• Provide employment counseling and job leads to participants to ensure job placement and retention.
• Conduct outreach to engage clients in participating in activities

Initiate non-compliance procedures and follows up on process for participants who fail to meet program requirements.

• Participate regularly in work groups and committees aimed at evaluating customer needs, improving services, and implementing new service strategies.
• Perform other duties as may be assigned by management.

Minimum Requirements :

• Ability to develop, evaluate, and implement a case management plan meeting all milestones.
• Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
• Excellent organizational, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work as a team member, as well as independently.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

About Maximus

Maximus is a global organization that partners with national, state and local governments to provide critical health and human services.

With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.

About the CANS (Children / Adolescent Needs and Strengths)

NY state laws and regulations require that an assessment chosen by OPWDD must be used to review and record a person’s strengths and needs as a condition of receiving OPWDD services.

OPWDD has authorized Maximus to conduct these required assessments for individuals ages 17 and younger, using the Child and Adolescent Needs and Strengths (CANS).

The CANS is a person-centered assessment tool that is very effective at helping OPWDD to learn more about the strengths and needs of children and adolescents with intellectual and / or developmental disabilities.

The CANS provides important information to assist with care planning and connecting individuals with appropriate services.

Our dedicated team is proud to be part of the OPWDD program. We are doing great things every day!

Position Overview

We are looking for a well-qualified and passionate health care professional for a new position with the CANS program. The QA Specialist will be responsible for quality reviews of the CANS assessments.

The incumbent will review and ensure the accuracy and validity of the CANS assessment. This position collaborates with CANS assessors to offer recommendations and report on results of quality activities.

This is a limited-service position, anticipated to extend for the contract duration of 18 months. The position may be shortened or lengthened based on business needs.

If you meet position qualifications, this is a great opportunity to gain valuable experience in a leadership position and grow your career.

Position Summary

• Assist in monitoring and evaluating the quality of work performed per the standards and performance measures as outlined for the OPWDD CANS Assessment project.
• Assist with the development of training materials, design and recommend strategies or activities intended to improve the performance of staff.
• Maintain updated knowledge of the project protocols and requirements to ensure process compliance.
• Assist in the development and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
• Coordinate and assist in training and quality improvement events.
• Participate in the development of project goals and objectives and monitor achievement of those goals.
• Conduct random audits on assessments for completeness, accuracy and consistency and provide written reports on findings.
• Participate and assist in departmental administrative tasks related to handling and processing complaints .

What You Will Need

Bachelor’s Degree from an accredited college or university required in an OPWDD approved health or human services field.

1 or more years direct experience working with individuals with developmental or intellectual disabilities and 1 or more years previous work experience in a compliance or quality assurance position in the health or human services field.

Knowledge of Quality Assurance and Training, industry standards, continuous quality improvement performance monitoring, basic research skills.

Demonstrated ability to develop and maintain reports. Some travel may be required

Preferred experience completing or reviewing assessments, creating work instructions and training staff.

Job Summary

Education and Experience Requirements

Essential Duties and Responsibilities : - Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs.

• Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards.
• Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures;

and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary. - Ensure that established performance standards, sampling and statistical process control procedures are followed.

• Train staff for the purpose of achieving and maintaining Quality Assurance goals. - Coordinate and perform ISO based internal audits.
• Develop and maintain reports based on audit findings. - Develop and implement corrective and preventive action plans based on audit findings.
• Develop other routine and ad-hoc reports when necessary. - Develop updates and maintain quality manuals, and policies and procedures manuals.

Minimum Requirements : - Bachelor's degree with 3+ years of experience. - May have additional training or education in area of specialization.

• Develop solutions to a variety of problems of moderate scope & complexity. - General application of concepts & principles.
• Contribute to the completion of organizational projects & goals. - Frequent use and general knowledge of industry practices, techniques, and standards.
• Apply knowledge and skills to complete a wide range of tasks. - Communicate on complex or sensitive issues or drafts such responses for supervisor or manager.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.