Elmer's has been serving the San Antonio area's HVAC needs for over 20 years. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs.

We work hard to maintain our reputation as the most professional and punctual HVAC team in town. We have strong ties in our community and reach out to volunteer with many organizations including Haven for Hope, The Battered Women's Shelter of San Antonio, Meals on Wheels, and Camp Discovery.

We know our success is due in large part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.

Elmer's Home Services is recruiting a full-time Call Center Manager.

A DAY IN THE LIFE OF A HVAC CALL CENTER MANAGER

Job Summary :

Experienced in motivating and managing all functions of a busy and fast paced call center, and who possesses experience with call center information management, reporting and technology.

Our business requires a manager that is dedicated to excellence and client satisfaction. Call Center Manager will work closely with our CSR to ensure that all our customers receive outstanding service in an efficient and timely manner.

The ideal candidate will have a proven track record as a leader in the HVAC industry. Will supervise, hire and train call center professionals.

We provided 24 / 7 customer services to our Awesome customers.

Requirements :

• 3-5 years of supervisory and management experience in a fast-paced call center.
• Exemplify exceptional communication and customer service principals.
• A proven track record hiring, developing and mentoring a world class team.
• Strong skills, in training, implementation of new policies and procedures to streamline efficiencies.
• Solid experience; monitoring, script development and elevating customer service to new levels.
• Strong leadership skills, builder of positive relationships with all clients and all levels of management.
• Aides with the design of training manuals and Standard Operational Procedures (SOP)
• Maintains and provides various reports such as : Call recording, audits, call center KPIs, scheduling, etc.
• Provides training, coaching and performance feedback of the team.
• Uses metrics to drive accountability and performance.
• Ability to use Service Titan is a plus.
• Knowledge of refrigeration and HVAC is a plus.
• Knowledge of the service industry, including principles and practices related to Dispatch Call Center.
• Ability to solve problems and apply good judgement.
• Excellent verbal / nonverbal and written communication and presentation skills.
• 4 year Degree or equivalent management experience.

Pay and Perks :

We offer a competitively pay upon experience and performance. In addition to great pay and our exceptional culture, we offer great benefits and perks with more being added as we expand.

Better than average employer contribution on medical, dental, and vision

Vacation Pay

Life Insurance

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application.

We hope to meet you soon!

We are seeking a Medical Call Center Representative for our Patient Assistance Center located in San Antonio. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner.

This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude, which has a significant impact on patient loyalty and their relationship with the practice.

Responsibilities :

• Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments based on physician guidelines.
• Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.
• Maintain strong knowledge of all site protocols and physician schedules / changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.

Qualifications :

• 1 Year of call Center
• Medical terminology
• Bilingual Preferred

What We Require :

High school diploma or equivalent. Minimum of three (3) years of call center experience or financial institution or comparable experience in sales, customer service and cash handling.

Able to operate a personal computer and good knowledge of Word, Excel, and Internet. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills.

Able to function with minimum supervision. Able to work and multitask in high volume sales environment.

Ideal Candidate Will Have :

Successful completion of MCC Center Career Path. Excellent problem solving skills. Passion and desire to educate and promote products and services.

Time management skills to include being timely and efficient in all aspects of job. Thorough knowledge and understanding of federal, state and NCUA regulations.

Overview Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we’ve created something special, a better place to work and grow.

Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer.

About This Position The Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers.

Hours are Weds-Sat 8-7p. Essential Functions, Duties, and Responsibilities Answer incoming calls for Inmate Calling Solutions’ Point-of-Sale Prepaid Collect (PSPC) product Assist customers in a courteous manner by explaining the product offering, quoting rates, opening accounts, and answering general service questions Enter customer information into Agent Interface and post payments, including interfacing to the Premise Based equipment of necessary Complete customer investigations and place outbound calls to provide the best possible customer service Reporting customer service-related complaints to technical and operational staff for diagnosis and resolution General duties as assigned What You'll Need High school diploma or equivalent required, some college education is preferred One year certificate from college or technical school;

or three to six months related experience and / or training; or equivalent combination of education and experience Must type 45 WPM or faster Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner Must possess excellent verbal and written communication skills experience with Microsoft Word and Outlook is preferred Must have the ability to perform basic accounting functions experience with Excel is a plus Ability to pass credit check Ability to successfully pass pre-employment (post offer) Company or Facility background check as well as drug screening as required by the client Benefits TKC Holdings, Inc.

offers comprehensive benefits to all regular-full time employees : Medical w / prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.

Benefit Credit of $ annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits (i.

e. short term, long term disability and many more) options may be selected to create the right package for you TKC also understands the importance of work life balance and planning for the future.

To help with both of these, employees are eligible for paid time off and a Company Match for the (k) Retirement Savings Plan.

We now also offer DailyPay providing you immediate access to earned wages. EEO Statement We are proud to be an EEO / AA employer M / F / D / V.

We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here :

Job Description

Job Description :

• Receives inbound calls from members solicited by customers to provide identity and verification documents.
• Call volumes will vary, average call volume 35-45 per day.
• Work is typically performed in a call center environment.
• Much of the work is typically conducted over the phone while sitting at a computer workstation.
• De-escalation candidates should be able to showcase the ability to de-escalate a call and effectively navigate a challenging conversation.
• Ability to quickly learn and navigate multiple (3-5) different systems per call.

Qualification :

• Basic understanding of banking environment.
• Basic AML / CIP knowledge.
• Knowledge of Windows operating environment.
• Written and oral expression - the ability to communicate information in a way that is easily understood.
• Service orientation - actively looking for ways to help others.