Sales Verifier, Call Center Manager, Sales Team Lead, Customer Service Agent

Fort Worth, TX

Headquartered in Fort Worth, Texas, the market leader in signage and spirit items to Schools across the USA is seeking a high energy, experienced sales verifier.

The ideal candidate be an experienced verifier having worked as a Call Center Agent, Customer Service Representative or CSR, Contact Center Agent, Telephone Sales, Service Representative, Telephone Service Representative, Account Executive, Sales Manager, or similar experience, Customer Experience Agent, Quality Lead, or Quality Service Agent, Quality Service, Customer Service Agent, or similar for the role of Sales Verifier.

QUALIFICATIONS :

• 2+ years of outbound, phone-based sales experience.
• Call Center experience is a plus.
• Competency in Microsoft Office (Outlook, Excel, Word).
• Some college preferred.

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req23-00543

Location :

Medical Center - Fort Worth

Department : IS Administration

IS Administration

Standard Weekly Hours :

Summary :

We're passionate about providing excellent customer service and communications to clinicians, staff, patients, their family and the general public on behalf of various hospital departments and physician offices in a 24x7x365 environment.

The Call Center Representative is accountable for providing excellent customer service, de-escalating situations, and staying updated on all current processes.

Communication includes telephone, e-mail, chat, and / or other methods. Representative may be responsible for monitoring life safety equipment and alarms and responding via the appropriate protocol (e.g.

verhead paging, alpha / numeric paging, telephone call, etc.). Representative must be computer literate with the ability to multitask and learn multiple software applications.

Collaboration with IT groups and hospital departments is critical for success in this position.

Qualifications :

• High School diploma or GED required.
• ne to two years of previous Call Center experience required including Call Center and timekeeping software.
• Preferred experience includes Bilingual (English / Spanish) and prior Level I Help Desk experience along with troubleshooting and probing skills.
• Excellent communication skills required with a strong command of the English language (bilingual preferred).
• utstanding listening and problem solving abilities.
• Must be able to multi-task under stress.
• Must have above average problem resolution and follow-up skills.
• A certain degree of creativity and latitude required while resolving unusual or adverse situations and dealing with difficult customers with diplomacy and understanding, making sound decisions based on available facts.
• Ability to effectively deal with stress, work varying shifts, holidays, week-ends and overtime as required in a 24x7 working environment.
• Experience working in healthcare preferred
• Knowledgeable with computers, scripting, and Microsoft Office experience including typing a minimum 30 wpm
• Adherence to HIPAA and governmental compliance is required in this role.
• Soft skills required are Grammar, pronunciation, vocabulary skills, and patience.

Licensure, Registration, and / or Certification

Prefer A+, ITIL, STI, CIAC, ATSI, HDI, ICMI or comparable

About Us :

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations.

Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE / AA, Minority / Female / Disability / Veteran employer.

Job Description :

Job Summary : The Certified Pharmacy Technician I-IV assists the pharmacist(s) in storing, preparing, distributing, reconciling, and charging all medications and other healthcare products to the appropriate areas serviced by the pharmacy.

The Technician works under the direct supervision of the Pharmacist and will only perform activities that are in compliance with the Texas State Board of Pharmacy Rules and Regulations.

Essential Job Functions & Accountabilities :

• Accurately and efficiently prepares and labels medications. Always obtains a final check from the pharmacist before dispensing / delivering a medication or releasing any compounded medication.
• Tracks prescription orders via pharmacy programs to ensure correct delivery information is given to patients.
• Accurately and efficiently prepares and labels medications. Always obtains a final check from the pharmacist before dispensing / delivering a medication or releasing any compounded medication.
• Tracks prescription orders via pharmacy programs to ensure correct delivery information is given to patients.
• Maintains confidentiality of patient information.
• Monitors and ensures adequate inventory is maintained in all areas.
• Communicates when products need to be reordered. Manages drug supplies in a cost-effective manner and identifies opportunities to minimize waste.
• Ensures medication management processes meet all legal and regulatory requirements.
• Performs routine tasks using existing policies, and has conceptual knowledge of theories, practices, and procedures within a discipline, typically acquired through technical training.
• Develops competency by performing structured work assignments, and receiving instruction, guidance, and direction from others.

Continues to build knowledge of the organization and pharmacy processes.

Performs a range of straightforward assignments related to discipline, uses prescribed guidelines and policies to analyze and resolve problems and receives a moderate level of guidance and direction.

Inpatient and Oncology Pharmacy

• Accurately prepares IVs utilizing the aseptic technique, under the supervision of a pharmacist, in accordance with USP Guidelines and Texas State Board of
• Pharmacy Rules and Regulations.
• Assists in maintaining unit dose readiness of bulk products. Verifies barcode scan accuracy.
• Makes timely rounds and accurately and safely transport medications and other pharmacy supplies to assigned areas.
• Replenishes stock in the automated dispensing system, crash cart trays, and specialty medication boxes accurately and timely.
• Performs and documents quality control activities, including monthly medication storage area inspections, and completes information on all required log sheets.
• Performs daily ADS routines (outdates, discrepancy resolution, loading / unloading, etc.) and troubleshoots all ADS issues (pocket / drawer failures, temperatures out of range, interface issues, etc.).

Outpatient Pharmacy

• Assists in triaging and filling prescriptions while maintaining productivity standards.
• Performs cashier functions and processing daily and ad hoc reports.
• Verifies and updates patient demographic, insurance, and prescription information into the computer system.
• Assists patients by providing excellent customer service directly and via the telephone.
• Use associated hardware and software to complete pharmaceutical transactions and associated duties.

Qualifications :

Required Qualifications :

• Current registration with the Texas State Board of Pharmacy.
• National certification through National Healthcareer Association (NHA) or Pharmacy Technician Certification Board (PTCB).

Preferred Qualifications :

• High School Diploma, GED, or equivalent.
• Graduate from a pharmacy technology program.
• Sterile Compounding Certification accredited by the Accreditation Council for Pharmacy Education (ACPE).

Location Address :

4701 Bryant Irvin Road N.

Fort Worth, Texas, 76107

United States

Half Time

We’re passionate about providing excellent customer service and communications to clinicians, staff, patients, their family and the general public on behalf of various hospital departments and physician offices in a 24x7x365 environment.

The Call Center Representative is accountable for providing excellent customer service, de-escalating situations, and staying updated on all current processes.

Communication includes telephone, e-mail, chat, and / or other methods. Representative may be responsible for monitoring life safety equipment and alarms and responding via the appropriate protocol (e.

g. overhead paging, alpha / numeric paging, telephone call, etc.). Representative must be computer literate with the ability to multitask and learn multiple software applications.

Collaboration with IT groups and hospital departments is critical for success in this position.

Qualifications :

• High School diploma or GED required.
• One to two years of previous Call Center experience required including Call Center and timekeeping software.
• Preferred experience includes Bilingual (English / Spanish) and prior Level I Help Desk experience along with troubleshooting and probing skills.
• Excellent communication skills required with a strong command of the English language (bilingual preferred).
• Outstanding listening and problem solving abilities.
• Must be able to multi-task under stress.
• Must have above average problem resolution and follow-up skills.
• A certain degree of creativity and latitude required while resolving unusual or adverse situations and dealing with difficult customers with diplomacy and understanding, making sound decisions based on available facts.
• Ability to effectively deal with stress, work varying shifts, holidays, week-ends and overtime as required in a 24x7 working environment.
• Experience working in healthcare preferred
• Knowledgeable with computers, scripting, and Microsoft Office experience including typing a minimum 30 wpm
• Adherence to HIPAA and governmental compliance is required in this role.
• Soft skills required are Grammar, pronunciation, vocabulary skills, and patience.

Licensure, Registration, and / or Certification

Prefer A+, ITIL, STI, CIAC, ATSI, HDI, ICMI or comparable

PI218548011

At Solis Mammography , our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve.

As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

The Solis team is establishing a dynamic culture of work hard, play hard and is looking for the next all-star to add to its roster.

If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.

The Patient Access Representative I is responsible for starting the Solis relationship, gathering information, scheduling appointments and functioning as the first point of contact for the patient and referring physicians.

This position is critical to Solis Mammography; the Patient Access Representative I functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization.

SCHEDULE

Great Hours Shifts will fall between 7 : 00 am 7 : 00 pm Monday through Friday with rotating Saturdays and will be confirmed at time of offer.

RESPONSIBILITIES HOW WILL YOU KNOW YOU ARE SUCCESSFUL?

Operations

• Understand, promotes and demonstrates the Solis Way;
• Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat;
• De-escalate situations involving dissatisfied patients, by offering assistance and support;
• Schedules patients and offers alternative scheduling options when centers dates / times are not available;
• Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, and schedule adherence;

Service

• Maintains patient confidentiality 100% of the time;
• Maintains productivity, ensures minimal downtime.

Team Focus

• Adheres to and promotes the Solis Promise Book culture;
• Adheres to attendance policy; on time for all scheduled shifts including breaks and lunches;
• Forms strong working relationships within the team and treats each other with respect;

SKILLS / QUALIFICATIONS :

• High diploma or equivalent required;
• College coursework preferred;
• Contact center and healthcare experience preferred.
• Minimum one year's experience in a fast-paced customer service-oriented employment required;
• Scheduling experience preferred;
• Types at least 30 - 40 wpm and strong computer skills;
• Strong verbal communication and listening skills;
• Must be able to multi-task with various computer programs / applications;
• Strong spelling and grammar skills;
• Bilingual (English / Spanish) a plus.