Call Center - Member Contact Center Rep 1

Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #305 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.

We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.

We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.

Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.

This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.

MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.

This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.

This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities :

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
• Provides basic member service transactions, with quality and accuracy.
• Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
• Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
• Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
• Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Qualifications :

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) Grammar and Spelling
• Member service and organizational skills
• Work well with other departments Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional

Education :

High School Diploma or equivalent

Website : nuvisionfederal.com / careers

Pay scale by applicable geographic location :

• Alaska : $16.39 - $20.49
• Arizona : $14.35 - $17.94
• Florida : $13.58 - $16.97
• Nevada : $14.71 - $18.38
• Southern California : $17.50 - $19.70
• Texas : $13.79 - $17.24
• Washington : $16.82 - $21.02
• Wyoming : $13.58 - $16.97

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.

California Employee Privacy Notice :

Covid-19 Precaution(s) :

• Remote Interview Process (some positions vary)
• In-Person Interview required for Front-Line Positions
• Social Distancing and Mask Guidelines in place

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

The Call Center Manager is responsible for the overall success and the day-to-day operation of the Call Center through effective management.

We have an aggressive growth plan, and we cannot do it without the right individuals to drive the company! If you are A relationship builder we need a direct communicator who can build positive influence with team members and bring high-spirited energy into the workplace.

Upholding the highest customer service standards, while also being able to build rapport and urgency is essential for this position outstanding communication and interpersonal skills are a must! Result-driven we need a confident self-starter who is determined to attain goals and motivate others around them to reach their full potential.

We are looking for an individual who is determined to go above and beyond expectations to get the results needed to drive the growth of the company.

Detail-oriented we need someone comfortable with collecting and analyzing call center statistics to implement directives / audit processes.

Excellent organizational and problem-solving abilities are essential to enhance processes and establish leadership within our organization.

then apply today to join the DaBella family! Compensation : $85,000-$100,000 annually DaBella is one of the fastest-growing home improvement companies in the United States.

We have a total of 30 offices spread out through 13 different states, and we are striving to transform home improvement services across the country ! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission.

If you love working with people, and developing leaders, then this is a perfect position for you! Minimum Qualifications : At least 2 years of call center / sales experience Proven experience in a leadership role, call center preferred Specific Requirements : Ability to build influence with team members and drive them to get the result needed Knowledge of performance evaluation and production metrics Solid understanding of reporting and how to translate data into meaningful information, can identify trends for the guide team, etc.

Obtain a solutions-oriented mindset to problem-solve issues as they occur throughout the department and utilize ideas to enhance processes Key Responsibilities Ensure daily / monthly production targets are being met Effectively manage department by coaching and developing leaders Assist with the evaluation and training of call center employees Prepare monthly performance evaluations of the Supervisor team Work with Supervisors to implement directives and audit processes / programs Benefits : Employees and their families are eligible to enroll in medical, dental, vision, disability, accident, and basic life insurance.

Employees can also enroll in our company's 401k plan. Each DaBella Employee receives 80 hours of Paid Time Off annually, and 6 paid holidays during a calendar year.

Individuals will also have access to the Employee Assistance Program and Pet Insurance. Learn more about DaBella at www.

DaBella.us This is NOT a remote position Powered by JazzHR

Your Job :

This position will provide support to the Liver Institute clinics. Centralized services will include answering incoming calls from patients, other departments and outside organizations.

Serves as first point of contact into the Liver Institute clinics as it relates to coordination of care. Serves as a liaison between patient and clinical support staff.

Your Job Requirements :

High School Graduation or GED. Diploma from an accredited medical assistant program required. Position requires an individual with diverse skills.

Individual must be able to work on discrete tasks in a high volume, high-pressured environment. Good judgment and professional demeanor is a must.

• Current National Medical Assistant Registration / Certification required.
• 2+ years of professional medical knowledge in a practice setting is preferred. Bilingual a plus.

Your Job Responsibilities :

Answers incoming calls made to the Liver Institute clinics. Maintains strictest confidentiality while attempting to provide first call resolution.

Screens calls, takes messages when applicable, and conveys information to appropriate parties in accordance with department workflows.

Will also reschedule appointments as necessary. Will need to learn functionality of phones.

Offers exceptional customer service while answering telephones professionally and with a positive attitude. Has the ability to handle multiple tasks.

Must be able to research required information using available resources. Capable of handling and resolving customer issues.

Must be able to identify and escalate priority calls per department workflows.

• Ensures all patient calls that are submitted to the physician team are submitted and completed within a timely manner. Documents all calls with patients and physicians in the EMR.
• Demonstrates proficient knowledge of care management protocols. Comprehensively plans for care management of targeted patient populations using protocol defined by Medical Director.

Proactively communicates with patients regarding care plan in an effort to facilitate achievement of desired treatment plan.

• Demonstrates the ability to effectively communicate STAT phone calls to the appropriate personnel.
• Complies with all administrative workflows of the department. Maintains and follows all policies and procedures of Methodist Health System and those specific to this department.
• Communicates to management any issues or delays that may directly impact patients quality of care and customer service.
• Willingly participates in continuing education and other applicable activities to maintain professional competence.
• Works collaboratively with other members of the department to cultivate a team approach focused at achieving the highest quality of patient care and staff cooperation.
• Will work with the following EMR systems : NextGen, Meditech, OTTR and e-Clinical. May use other systems as needed.
• Will use Microsoft Office (Word, Excel, Power Point, Outlook and Internet). May need to use other functions as necessary.
• Performs other tasks, special projects as assigned by management.
• Flexible work schedule may be available per business needs. Normal work hours are 8AM-12PM and 1PM-5PM with a 1 hour lunch from 12PM-1PM.

PI218067934

Get paid to talk, listen, and resolve issues!! Remote opportunities available. Remote Call Center Agent (salary range : $29,000.

00-$35,000.00 annually , and sales commissions, PLUS annual bonus of 5% of base pay) Amazing Benefits : Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states.

A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.

Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

This is a fully remote / work from home position. Call Center Agent This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country.

Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with : Finding and purchasing Vyve products and services, Billing inquiries and processing payments, and Troubleshooting basic technical issues they have with their phone, internet or cable services.

A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs.

What Vyve wants Attitude. Display a great positive outlook with an enthusiasm for sales and customer service. Drive. Enjoy working in a rewarding, fast-paced sales environment Perseverance.

Perform well under pressure Flexibility. Adapt to evolving business needs Aptitude. Support operations by assisting customers with basic technical questions.

Who you are... Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer’s needs while working with various computer systems with a passion for bridging the gap between people and technology Amazing Salesperson.

You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred.

High School diploma or equivalent, college degree preferred. Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator.

You seek out challenges and love to get creative to solve them. Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile.

What’s in it for you Culture. A fun and supportive team to be a part of Support. Supervisors and managers that care about your personal success and growth Advancement.

Significant training and assistance to be successful Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available.

Company paid life insurance, vacation, holiday and sick pay. Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility) Compensation.

Base pay plus commission that puts you in the driver’s seat of how much you earn Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.

Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR