Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management.

We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

Position Summary : The Supervisor must maintain a high level of proficiency in all departmental processes and job functions.

Expectations include employee supervision, cost containment, employee performance management including coaching, motivating and managing the team on how to deliver the best customer service possible to meet / exceed productivity and quality metrics.

Responsibilities

• Communicates and implements company work rules, performance standards, and departmental processes
• Facilitates employee reviews, discipline, counseling and policy application
• Provides direction / performs training and development within the team / department
• Compiles and processes requested team / department metrics
• Approve / manage the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met
• Handles escalated issues / calls as needed from Team Leads
• Proficiently communicates both written and verbal formats with internal and external customers
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

Qualifications

Position Requirements & Competencies :

• High School Diploma or (GED) equivalent and 3+ years of related experience (preferably in a call center environment) or the equivalent combination of education and experience.
• A minimum of one year of prior supervisory experience is required. An Associate’s Degree (AA) from a two year college is a plus.
• Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
• Keeps the organization's vision and values at the forefront of employee decision making and actions
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
• Maintains effectiveness when experiencing major changes in work responsibilities or environment
• Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
• Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
• Treats others with respect and fairness
• Independently initiates prompt action in identifying and responding to problems and accomplishing objectives
• Demonstrates organizational values through job performance, work attitude, and behaviors

Equal Opportunity Employer / Veterans / Disabled

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.

Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization.

Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is an EEO / AA employer. M / F / D / V

Options

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

The Call Center Manager is responsible for the overall success and the day-to-day operation of the Call Center through effective management.

We have an aggressive growth plan, and we cannot do it without the right individuals to drive the company! If you are A relationship builder we need a direct communicator who can build positive influence with team members and bring high-spirited energy into the workplace.

Upholding the highest customer service standards, while also being able to build rapport and urgency is essential for this position outstanding communication and interpersonal skills are a must! Result-driven we need a confident self-starter who is determined to attain goals and motivate others around them to reach their full potential.

We are looking for an individual who is determined to go above and beyond expectations to get the results needed to drive the growth of the company.

Detail-oriented we need someone comfortable with collecting and analyzing call center statistics to implement directives / audit processes.

Excellent organizational and problem-solving abilities are essential to enhance processes and establish leadership within our organization.

then apply today to join the DaBella family! Compensation : $85,000-$100,000 annually DaBella is one of the fastest-growing home improvement companies in the United States.

We have a total of 30 offices spread out through 13 different states, and we are striving to transform home improvement services across the country ! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission.

If you love working with people, and developing leaders, then this is a perfect position for you! Minimum Qualifications : At least 2 years of call center / sales experience Proven experience in a leadership role, call center preferred Specific Requirements : Ability to build influence with team members and drive them to get the result needed Knowledge of performance evaluation and production metrics Solid understanding of reporting and how to translate data into meaningful information, can identify trends for the guide team, etc.

Obtain a solutions-oriented mindset to problem-solve issues as they occur throughout the department and utilize ideas to enhance processes Key Responsibilities Ensure daily / monthly production targets are being met Effectively manage department by coaching and developing leaders Assist with the evaluation and training of call center employees Prepare monthly performance evaluations of the Supervisor team Work with Supervisors to implement directives and audit processes / programs Benefits : Employees and their families are eligible to enroll in medical, dental, vision, disability, accident, and basic life insurance.

Employees can also enroll in our company's 401k plan. Each DaBella Employee receives 80 hours of Paid Time Off annually, and 6 paid holidays during a calendar year.

Individuals will also have access to the Employee Assistance Program and Pet Insurance. Learn more about DaBella at www.

DaBella.us This is NOT a remote position Powered by JazzHR

Your Job :

This position will provide support to the Liver Institute clinics. Centralized services will include answering incoming calls from patients, other departments and outside organizations.

Serves as first point of contact into the Liver Institute clinics as it relates to coordination of care. Serves as a liaison between patient and clinical support staff.

Your Job Requirements :

High School Graduation or GED. Diploma from an accredited medical assistant program required. Position requires an individual with diverse skills.

Individual must be able to work on discrete tasks in a high volume, high-pressured environment. Good judgment and professional demeanor is a must.

• Current National Medical Assistant Registration / Certification required.
• 2+ years of professional medical knowledge in a practice setting is preferred. Bilingual a plus.

Your Job Responsibilities :

Answers incoming calls made to the Liver Institute clinics. Maintains strictest confidentiality while attempting to provide first call resolution.

Screens calls, takes messages when applicable, and conveys information to appropriate parties in accordance with department workflows.

Will also reschedule appointments as necessary. Will need to learn functionality of phones.

Offers exceptional customer service while answering telephones professionally and with a positive attitude. Has the ability to handle multiple tasks.

Must be able to research required information using available resources. Capable of handling and resolving customer issues.

Must be able to identify and escalate priority calls per department workflows.

• Ensures all patient calls that are submitted to the physician team are submitted and completed within a timely manner. Documents all calls with patients and physicians in the EMR.
• Demonstrates proficient knowledge of care management protocols. Comprehensively plans for care management of targeted patient populations using protocol defined by Medical Director.

Proactively communicates with patients regarding care plan in an effort to facilitate achievement of desired treatment plan.

• Demonstrates the ability to effectively communicate STAT phone calls to the appropriate personnel.
• Complies with all administrative workflows of the department. Maintains and follows all policies and procedures of Methodist Health System and those specific to this department.
• Communicates to management any issues or delays that may directly impact patients quality of care and customer service.
• Willingly participates in continuing education and other applicable activities to maintain professional competence.
• Works collaboratively with other members of the department to cultivate a team approach focused at achieving the highest quality of patient care and staff cooperation.
• Will work with the following EMR systems : NextGen, Meditech, OTTR and e-Clinical. May use other systems as needed.
• Will use Microsoft Office (Word, Excel, Power Point, Outlook and Internet). May need to use other functions as necessary.
• Performs other tasks, special projects as assigned by management.
• Flexible work schedule may be available per business needs. Normal work hours are 8AM-12PM and 1PM-5PM with a 1 hour lunch from 12PM-1PM.

PI218067934

Get paid to talk, listen, and resolve issues!! Remote opportunities available. Remote Call Center Agent (salary range : $29,000.

00-$35,000.00 annually , and sales commissions, PLUS annual bonus of 5% of base pay) Amazing Benefits : Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states.

A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers.

Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

This is a fully remote / work from home position. Call Center Agent This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country.

Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with : Finding and purchasing Vyve products and services, Billing inquiries and processing payments, and Troubleshooting basic technical issues they have with their phone, internet or cable services.

A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs.

What Vyve wants Attitude. Display a great positive outlook with an enthusiasm for sales and customer service. Drive. Enjoy working in a rewarding, fast-paced sales environment Perseverance.

Perform well under pressure Flexibility. Adapt to evolving business needs Aptitude. Support operations by assisting customers with basic technical questions.

Who you are... Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer’s needs while working with various computer systems with a passion for bridging the gap between people and technology Amazing Salesperson.

You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred.

High School diploma or equivalent, college degree preferred. Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator.

You seek out challenges and love to get creative to solve them. Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile.

What’s in it for you Culture. A fun and supportive team to be a part of Support. Supervisors and managers that care about your personal success and growth Advancement.

Significant training and assistance to be successful Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available.

Company paid life insurance, vacation, holiday and sick pay. Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility) Compensation.

Base pay plus commission that puts you in the driver’s seat of how much you earn Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.

Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR