CCS Medical Jobs (1)

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management.

We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

Position Summary : The Supervisor must maintain a high level of proficiency in all departmental processes and job functions.

Expectations include employee supervision, cost containment, employee performance management including coaching, motivating and managing the team on how to deliver the best customer service possible to meet / exceed productivity and quality metrics.

Responsibilities

• Communicates and implements company work rules, performance standards, and departmental processes
• Facilitates employee reviews, discipline, counseling and policy application
• Provides direction / performs training and development within the team / department
• Compiles and processes requested team / department metrics
• Approve / manage the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met
• Handles escalated issues / calls as needed from Team Leads
• Proficiently communicates both written and verbal formats with internal and external customers
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

Qualifications

Position Requirements & Competencies :

• High School Diploma or (GED) equivalent and 3+ years of related experience (preferably in a call center environment) or the equivalent combination of education and experience.
• A minimum of one year of prior supervisory experience is required. An Associate’s Degree (AA) from a two year college is a plus.
• Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
• Keeps the organization's vision and values at the forefront of employee decision making and actions
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
• Maintains effectiveness when experiencing major changes in work responsibilities or environment
• Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
• Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
• Treats others with respect and fairness
• Independently initiates prompt action in identifying and responding to problems and accomplishing objectives
• Demonstrates organizational values through job performance, work attitude, and behaviors

Equal Opportunity Employer / Veterans / Disabled

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.

Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization.

Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is an EEO / AA employer. M / F / D / V

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