The Call Center Customer Service Representative is responsible for setting up sales appointments. We have a brand-new call center, and we only handle warm, inbound leads, no cold calling or telemarketing.

All leads are generated by our marketing team, and they are exclusive to our company!

We offer a great hourly pay PLUS performance-based commission and bonuses. Come be part of the growth here at NewSouth Window!

JOB PURPOSE

Setting and confirming appointments for sales team. Typically requires full familiarity with call center systems and expert knowledge of appointment setting process.

RESPONSIBILITIES

• Set Appointments
• Handles high volume of customer queries regarding our products and services. Sets qualified appointments for sales team.
• Qualify Each Customer.
• Sets clear objectives for each sales call or meeting; asks relevant questions to evaluate the customer’s level of interest and to ensure customer meets minimum qualification criteria.
• Customer Relationship Management (CRM) Data
• Accurately records all appointment data. Schedules follow-up actions and enters relevant information into the customer relationship management system after each contact with a customer.
• Masters Sales Conversations
• Works with full competence to navigate customer objections, sells the value of our in-home presentation, and overcomes challenges related to setting qualified appointments.
• Meet or Exceed Goals.
• Works to reach performance levels set by company in order to reach organizational goals. For example, hits target appointment numbers, sales goals, and efficiency metrics.

SKILLS

• Navigates Customer Challenges
• Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization.
• Resourcefulness.
• Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives;

identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.

• Customer Service.
• Provides a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include confirming appointments, following up with

customers after appointments are completed and requesting referrals and / or company reviews from our customers.

BENEFITS

We offer a generous benefits package. Eligibility for these benefits is following 90 days of employment.

• Health, Dental and Vision insurance.
• Matching 401k program.
• Reimbursement Accounts : contributions are on a pre-tax basis.
• Short Term and Long-Term Disability.
• Company-paid Life Insurance of one-time salary and the option to purchase supplemental life insurance for yourself and eligible dependents.
• Employee Assistance Program.
• 100% tuition and book reimbursement for an A , 75% reimbursement for a B
• 8 holidays recognized plus one floating holiday.

Job Description

LaSalle Network is actively seeking Call Center Representatives for one of our clients in the Tampa, Florida area! In this position, you will help customers with any inquiries and answer any unsolved questions they may have, while providing top notch customer service.

Call Center Representative Responsibilities :

• Answer incoming calls and respond to customer emails
• Provide product, service, order-status and account information to customers
• Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
• Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made

Call Center Representative Requirements :

• 1 year of experience working with customers in a phone-based role
• Working knowledge of Microsoft Office, general computer skills and basic typing skills
• Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
• Ability to use critical thinking skills and make decisions

If you are interested in this Call Center Representative role, apply today!

Thank you,

Tamara Ledogar

Project Manager

LaSalle Network

Job Description

LaSalle Network is actively seeking Call Center Representatives for one of our clients in the Tampa, Florida area! In this position, you will help customers with any inquiries and answer any unsolved questions they may have, while providing top notch customer service.

Call Center Representative Responsibilities :

• Answer incoming calls and respond to customer emails
• Provide product, service, order-status and account information to customers
• Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
• Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made

Call Center Representative Requirements :

• 1 year of experience working with customers in a phone-based role
• Working knowledge of Microsoft Office, general computer skills and basic typing skills
• Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
• Ability to use critical thinking skills and make decisions

If you are interested in this Call Center Representative role, apply today!

Thank you,

Tamara Ledogar

Project Manager

LaSalle Network

Keywords and Related Terms : call center representative , call center , customer service #LI-NAOSCS

DIRECTOR OF OPERATIONS MARKET RESEARCH TELEPHONE CALL CENTER

Set up and manage projects from start to finish. This includes assigning interviewers to projects based on previous briefings and performance, checking quotas and remaining sample to complete the project, and ensuring supervisors are prepared for shift.

Full knowledge of the Quancept and Voxco CATI systems, being used in the center and its management; including capability of checking quotas, loading and managing sample, running toplines and other simple reports.

Daily meeting with direct staff regarding current project schedule, review project budgets vs. actual production, quality efforts and sample health.

Responsibility for management of telephone center operations including the quality, efficiency and performance of interviewing, and for ensuring all projects are completed on time, on budget and in a manner and quality that is consistent with client and the company goals.

Primary point of contact for all call center issues including technical infrastructure.

Planning, directing and coordinating department efforts, i.e., training, staffing, etc.

Understanding department budgets and utilizing them to promote Center success. Evaluating and developing strategies and plans for departmental success.

Ensuring a healthy work environment for all Center employees. Work with shift supervisors to ensure that all interviewers are meeting production goals by reviewing interviewer production statistics, identifying strengths and weaknesses of individual interviewers and ensuring that supervisors are working one on one to improve interviewer performance.

Oversee the assignment of interviewers to projects that maximize their strengths as well as the performance of the job and assign other interviewers to retraining.

Working with shift supervisors, ensure that all interviewers are producing quality work by confirming that supervisors are reviewing and coordinating feedback to interviewers on monitoring and validating.

Ensure that policies and procedures are being followed, and coordinate feedback from coding and data processing to the supervisors.

Ensure interviewers have a forum through which to evaluate supervisors

Continually coach supervisors and work to improve their level of competence both managerially and technically. Ensure the Center's overall quality is in line with Company Standards.

Ensure Client Services Managers are provided accurate, clearly presented status reports on their projects nightly, according to their specifications.

Ensure telephone center's quality assurance department provides feedback to supervisors on interviewer performance, and ensure supervisors are providing feedback to interviewers.

Oversee client monitoring and ensure project directors receive feedback from QA department regarding their clients’ monitoring.

Provide daily interviewer notes for staff detailing projects going that day, specific dialing patterns or client concerns, and goals for production and dials on each project.

Keep up to date with labor laws pertaining to the State we operate in as well as any 'conditions' affecting the work environment (i.

e., rules / guidelines re : COVID)

Responsible for the individual performance and development of supervisors.

• Communication skills in a professional setting
• Leadership skills
• Coaching and mentoring skills

Maintain budgets on jobs by tracking production rates versus their bid and hourly revenue. Intervene on problem jobs by communicating with Client Services Managers in order to meet hourly revenue goals on all projects.

Monitor gross and operating margins and work to achieve goals on a monthly basis. Monitor and maintain the center’s annual budget, i.

e., Gross Margin & Revenue per Hour (RPH).

Working knowledge of financial statements, i.e., budgets, gross margins, labor reports, etc.

Proficiency in Excel - understanding and using formulas, i.e., basic operations (MDAS), reference cells / worksheets

Problem solving, critical thinking, relationship building and empathy.

Techstaff has immediate openings for Inbound Call Center Customer Service Representatives. Projected duration is estimated as 6 months to 1 year.

Pay is $20.00 -21.35 per hour. The positions require experience with up to 100 inbound calls daily. The position schedules are between 8 : 00am and 5 : 30pm at the client facility located near Raymond James Stadium.

Using superior customer service and communication skills you will assist customers with account related functions such as : *Service start-up *Service termination *Change of address *Billing disputes *Usage inquiries *Explanation of special services and programs *Transfers to correct departments *General customer serviceThese positions are NOT sales, collections, cell phone, mortgage or credit card related! It does REQUIRE Inbound Call Center Exp.

If you have excellent communication skills, are reliable and have a stable work history please apply immediately with a resume attachment.