PGT Custom Windows + Doors Jobs (4)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

We are excited to announce our ranking for 2021 as the number 1 retail window company in America! Due to our continued rapid growth, NewSouth Window Solutions is hiring a dedicated Warehouse Associate who is searching for a rewarding CAREER opportunity.

NewSouth is a proud part of PGT Innovations, a billion-dollar+ company and the nation’s largest manufacturer of impact-resistant windows and doors who recently achieved a spot-on Forbes’ America’s Best Midsized Employers List.

NewSouth Window Solutions currently operates in 15 markets across the Southeast and is continuing to expand in new markets which will exceed $200 million in sales.

Our goal is to continue to dominate the window and door industry in every market that we serve while supporting our hardworking team members with ongoing training, internal advancement opportunities, and an emphasis on a great work / life balance!

Responsibilities

• Prep all jobs and ensure all jobs have all materials needed and windows and doors meet quality standards and have proper extra’s (grids, tempered glass etc.) before they go out
• Organize all materials - structural mulls, interior trim, PT lumber and brickmould. Cut as needed prior to job and materials being given to a crew
• Help with ordering all miscellaneous materials for installers and service techs, try to source the most cost-effective materials we can
• Help with monthly inventory count
• Safeguard all inventory and supplies
• Receive all materials, check for accuracy, and notify management of any issues
• Set up and take down displays at events, rent truck as needed
• Keep warehouse and outside areas clean and organized
• Pick up and deliver materials to job sites as needed
• Perform caps and covers on jobs if needed
• Counts, examines and otherwise verifies packaging and contents for conformance to company specifications.
• Compares items packed with customer's order and other identifying data.
• Examines delivery schedule to determine in which order products will be delivered.
• Determines how product should be loaded and secured in vehicle based on product mix and delivery schedule.
• Loads and secures products in vehicles in cooperation with crew of loaders. Scans delivery label to document placement of product onto vehicle for delivery.

Other duties may be assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Constant standing (add up to 12 hours a day)

• Frequent walking throughout manufacturing facilities
• Frequent bending / stooping / squatting
• Frequent reaching overhead when (during glass handling)
• Frequent reaching away from body especially with when pushing the glass and when sanding the glass. (add push / pull up to appropriate pounds for area)
• Frequent pushing with minimal or maximum force to maneuver the glass down the production line on rollers, or pushing carts
• Frequent carrying up to 60 lbs. (adjust for area)
• Occasionally lifting up to 90 lbs. (adjust for area)
• Repetitive Hand / Foot / Head / Neck movements required

SUPERVISORY RESPONSIBILITIES

N / A

TRAVEL REQUIREMENTS

N / A

In addition, we offer the following benefits after 90 days :

• Health, Dental and Vision insurance
• Matching 401k program
• Reimbursement Accounts; contributions are on a pre-tax basis
• Short Term and Long Term Disability
• Company-paid Life Insurance of one time salary and the option to purchase supplemental life insurance for yourself and eligible dependents
• Employee Assistance Program
• 100% tuition and book reimbursement for an A , 75% reimbursement for a B
• 8 holiday’s recognized plus one floating holiday

The Call Center Customer Service Representative is responsible for setting up sales appointments. We have a brand-new call center, and we only handle warm, inbound leads, no cold calling or telemarketing.

All leads are generated by our marketing team, and they are exclusive to our company!

We offer a great hourly pay PLUS performance-based commission and bonuses. Come be part of the growth here at NewSouth Window!

JOB PURPOSE

Setting and confirming appointments for sales team. Typically requires full familiarity with call center systems and expert knowledge of appointment setting process.

RESPONSIBILITIES

• Set Appointments
• Handles high volume of customer queries regarding our products and services. Sets qualified appointments for sales team.
• Qualify Each Customer.
• Sets clear objectives for each sales call or meeting; asks relevant questions to evaluate the customer’s level of interest and to ensure customer meets minimum qualification criteria.
• Customer Relationship Management (CRM) Data
• Accurately records all appointment data. Schedules follow-up actions and enters relevant information into the customer relationship management system after each contact with a customer.
• Masters Sales Conversations
• Works with full competence to navigate customer objections, sells the value of our in-home presentation, and overcomes challenges related to setting qualified appointments.
• Meet or Exceed Goals.
• Works to reach performance levels set by company in order to reach organizational goals. For example, hits target appointment numbers, sales goals, and efficiency metrics.

SKILLS

• Navigates Customer Challenges
• Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization.
• Resourcefulness.
• Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives;

identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.

• Customer Service.
• Provides a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include confirming appointments, following up with

customers after appointments are completed and requesting referrals and / or company reviews from our customers.

BENEFITS

We offer a generous benefits package. Eligibility for these benefits is following 90 days of employment.

• Health, Dental and Vision insurance.
• Matching 401k program.
• Reimbursement Accounts : contributions are on a pre-tax basis.
• Short Term and Long-Term Disability.
• Company-paid Life Insurance of one-time salary and the option to purchase supplemental life insurance for yourself and eligible dependents.
• Employee Assistance Program.
• 100% tuition and book reimbursement for an A , 75% reimbursement for a B
• 8 holidays recognized plus one floating holiday.

Summary / Objective

The Call Center Agent is the first point of contact for all customer inquiries for the Skye Walls Stores. The Agent will aim to maximize the potential from each inquiry with an excellent telephone manner and upbeat outlook.

In addition, the Agent will convert inbound / outbound leads into qualified appointments, and schedule these leads for the relevant person to make sure that our customers have the best possible experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To act as an ambassador for the business and promote the store and its products.
• To be responsible for making outbound calls daily using data provided.
• To convert inbound calls to new qualified leads.
• To convert qualified leads to scheduled appointments.
• To confirm scheduled appointments and rescheduling as needed.
• To achieve agreed personal and departmental targets captured from inbound lead data provided.
• To inform potential clients on the company’s products and services.
• To use company databases to gain potential leads.
• To input and maintain customer information onto the company database.
• To always ensure customer satisfaction.
• To deal with customers in a professional manner at all times aligned to our brand values.
• To perform other related duties as required and assigned.

Competencies

• Excellent communication skills and an excellent telephone manner.
• Ability to work independently and under pressure.
• Good verbal and written skills.
• A positive approach to objection handling is essential.
• We are looking for someone upbeat and organized.
• Tenacity for high standard of customer service.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms.

The employee is frequently required to stand, talk and hear.

Position Type / Expected Hours of Work

This is a full-time position.

Travel

Local travel may be needed on occasion.

Required Education and Experience

• High school diploma.
• One year of administrative experience.
• Advanced computer skills (Microsoft Office and associated systems, including CRM).

Preferred Education and Experience

• Associate’s degree.
• Two years of related experience.

AAP / EEO Statement

We are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Compensation DOE. Full Benefits package available after 90 days of employment.

The Administrative Assistant / Receptionist position will require the ability to stay motivated and aggressive throughout the entire shift.

Administrative task oriented while interacting with customers in a positive manner daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Office Administrative Staff

• Greet people that enter the showroom and match them with staff or show them the product, set an appointment if no sales staff is available.
• Answer incoming calls and set sales appointments using our script.
• Schedule appointment.
• Email and call to confirm appointment.
• Review performance results for sales closing percentages, demo rate, number of 1 leg, etc.
• Update LP.
• Transfer calls when staff available and send email to staff if unavailable for calls.
• Take calls for service department and other offices in the building and forward to the individual, if our service staff is unavailable, email the service staff & communication specialist and note LP.
• Attend open house as needed for support and traffic flow.
• Collect and distribute mail and packages ingoing and outgoing.
• Mail out warranties / post cards.
• Encourage the sales staff and praise their sales.
• Update LP on all customer contacts.
• Sign all visitors into log.
• Transfer all non-sales appointment calls to appropriate department.
• Accurately enter all customer information into company CRM.
• Generate referrals / reviews via phone calls to current customers.

Customer Service & Sales Coordination

Ensuring that customers are treated with an excellent experience for inquires, questions, order status, service requests and helping the office team as needed.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

TRAVEL REQUIREMENTS

None

BENEFITS

We offer a generous benefits package. Eligibility for these benefits is following 90 days of employment.

• Health, Dental and Vision insurance.
• Matching 401k program.
• Reimbursement Accounts : contributions are on a pre-tax basis.
• Short Term and Long-Term Disability.
• Company-paid Life Insurance of one-time salary and the option to purchase supplemental life insurance for yourself and eligible dependents.
• Employee Assistance Program.
• 100% tuition and book reimbursement for an A , 75% reimbursement for a B
• 8 holidays recognized plus one floating holiday.