Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.

00 / hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY

Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.

Execute retention strategy that strikes balance between saving customers and retaining revenue.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.

Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; may include weekends, holidays, and split days off

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and / or phone sales, or equivalent experience - 2+

WORKING CONDITIONS

Office environment

CRT110 2023-16595 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

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EOE, including disability / vets. Learn about our inclusive culture.

Job Description

LaSalle Network is actively seeking Call Center Representatives for one of our clients in the Tampa, Florida area! In this position, you will help customers with any inquiries and answer any unsolved questions they may have, while providing top notch customer service.

Call Center Representative Responsibilities :

• Answer incoming calls and respond to customer emails
• Provide product, service, order-status and account information to customers
• Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
• Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made

Call Center Representative Requirements :

• 1 year of experience working with customers in a phone-based role
• Working knowledge of Microsoft Office, general computer skills and basic typing skills
• Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
• Ability to use critical thinking skills and make decisions

If you are interested in this Call Center Representative role, apply today!

Thank you,

Tamara Ledogar

Project Manager

LaSalle Network

Job Description

LaSalle Network is actively seeking Call Center Representatives for one of our clients in the Tampa, Florida area! In this position, you will help customers with any inquiries and answer any unsolved questions they may have, while providing top notch customer service.

Call Center Representative Responsibilities :

• Answer incoming calls and respond to customer emails
• Provide product, service, order-status and account information to customers
• Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
• Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made

Call Center Representative Requirements :

• 1 year of experience working with customers in a phone-based role
• Working knowledge of Microsoft Office, general computer skills and basic typing skills
• Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
• Ability to use critical thinking skills and make decisions

If you are interested in this Call Center Representative role, apply today!

Thank you,

Tamara Ledogar

Project Manager

LaSalle Network

Keywords and Related Terms : call center representative , call center , customer service #LI-NAOSCS

DIRECTOR OF OPERATIONS MARKET RESEARCH TELEPHONE CALL CENTER

Set up and manage projects from start to finish. This includes assigning interviewers to projects based on previous briefings and performance, checking quotas and remaining sample to complete the project, and ensuring supervisors are prepared for shift.

Full knowledge of the Quancept and Voxco CATI systems, being used in the center and its management; including capability of checking quotas, loading and managing sample, running toplines and other simple reports.

Daily meeting with direct staff regarding current project schedule, review project budgets vs. actual production, quality efforts and sample health.

Responsibility for management of telephone center operations including the quality, efficiency and performance of interviewing, and for ensuring all projects are completed on time, on budget and in a manner and quality that is consistent with client and the company goals.

Primary point of contact for all call center issues including technical infrastructure.

Planning, directing and coordinating department efforts, i.e., training, staffing, etc.

Understanding department budgets and utilizing them to promote Center success. Evaluating and developing strategies and plans for departmental success.

Ensuring a healthy work environment for all Center employees. Work with shift supervisors to ensure that all interviewers are meeting production goals by reviewing interviewer production statistics, identifying strengths and weaknesses of individual interviewers and ensuring that supervisors are working one on one to improve interviewer performance.

Oversee the assignment of interviewers to projects that maximize their strengths as well as the performance of the job and assign other interviewers to retraining.

Working with shift supervisors, ensure that all interviewers are producing quality work by confirming that supervisors are reviewing and coordinating feedback to interviewers on monitoring and validating.

Ensure that policies and procedures are being followed, and coordinate feedback from coding and data processing to the supervisors.

Ensure interviewers have a forum through which to evaluate supervisors

Continually coach supervisors and work to improve their level of competence both managerially and technically. Ensure the Center's overall quality is in line with Company Standards.

Ensure Client Services Managers are provided accurate, clearly presented status reports on their projects nightly, according to their specifications.

Ensure telephone center's quality assurance department provides feedback to supervisors on interviewer performance, and ensure supervisors are providing feedback to interviewers.

Oversee client monitoring and ensure project directors receive feedback from QA department regarding their clients’ monitoring.

Provide daily interviewer notes for staff detailing projects going that day, specific dialing patterns or client concerns, and goals for production and dials on each project.

Keep up to date with labor laws pertaining to the State we operate in as well as any 'conditions' affecting the work environment (i.

e., rules / guidelines re : COVID)

Responsible for the individual performance and development of supervisors.

• Communication skills in a professional setting
• Leadership skills
• Coaching and mentoring skills

Maintain budgets on jobs by tracking production rates versus their bid and hourly revenue. Intervene on problem jobs by communicating with Client Services Managers in order to meet hourly revenue goals on all projects.

Monitor gross and operating margins and work to achieve goals on a monthly basis. Monitor and maintain the center’s annual budget, i.

e., Gross Margin & Revenue per Hour (RPH).

Working knowledge of financial statements, i.e., budgets, gross margins, labor reports, etc.

Proficiency in Excel - understanding and using formulas, i.e., basic operations (MDAS), reference cells / worksheets

Problem solving, critical thinking, relationship building and empathy.

Techstaff has immediate openings for Inbound Call Center Customer Service Representatives. Projected duration is estimated as 6 months to 1 year.

Pay is $20.00 -21.35 per hour. The positions require experience with up to 100 inbound calls daily. The position schedules are between 8 : 00am and 5 : 30pm at the client facility located near Raymond James Stadium.

Using superior customer service and communication skills you will assist customers with account related functions such as : *Service start-up *Service termination *Change of address *Billing disputes *Usage inquiries *Explanation of special services and programs *Transfers to correct departments *General customer serviceThese positions are NOT sales, collections, cell phone, mortgage or credit card related! It does REQUIRE Inbound Call Center Exp.

If you have excellent communication skills, are reliable and have a stable work history please apply immediately with a resume attachment.